MELVILLE, N.Y. & TOKYO, JAPAN, Oct 16, 2000 (BUSINESS WIRE) -- CosmoCom, Inc. the leader in Internet Protocol (IP) contact center technology, announced today that the company has opened an office in Tokyo.

Ari Sonesh, President and CEO of CosmoCom, said, "Japan has the second largest call center economy in the world, and, as such, is an established market for the Internet and contact center technology we provide. CosmoCom has already made its mark in Japan by developing alliances and working with potential customers. We want to be near our customers in order to provide world-class support, and to have a physical presence within this extremely important market. "

The Tokyo office is overseen by Victor Parker, CosmoCom's country manager for Japan and Korea. Mr. Parker, originally from Great Neck, New York, has been involved in introducing over 20 US companies into the Japanese market. He has lived and worked in Japan for over 17 years, obtaining a law degree from Tokyo University. Prior to joining CosmoCom, Mr. Parker performed a similar function for Mosaix, Inc.

Reporting to Mr. Parker is Osamu Nakao, Sales and Business Development Manager for Japan. Previously, Mr. Nakao held a similar position at Mosaix and, prior to that, he was head of Call Center Sales for CTC, Inc. Mr. Nakao is the founder and past president of the Japan Telemarketing Association, and is widely recognized as a leading expert on the customer contact market in Japan.

CosmoCom began to do business in Japan within the past year. During that time, the company has generated significant interest in CosmoCall Universe(tm) in Asia. CosmoCall Universe is CosmoCom's contact center communication platform that connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution.

The CosmoCom Japan office will provide support to the company's local partners; expansion plans are underway for a complete sales and technical support facility. The office is located at Alfa Plaza, Yoyo-yushi Building, 4th Floor, Nihonbashi Kayaba-cho 3-3-6, Chuo-ku, Tokyo, 103-0025 Japan. The office can be reached by phone at +81-3-5649-6711 or by fax at +81-3-5649-6710.

CosmoCom's expansion has been driven by dramatic developments in eCommerce and the implementation of customer relationship management initiatives that are forcing the traditional call centers to evolve into next generation multi-media contact centers enabling customers to reach companies via any medium they choose.

About CosmoCom, Inc.

CosmoCom, Inc. (http://www.cosmocom.com/), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with CosmoCall Universe, a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a spring, 2000 report by international marketing consultants Frost & Sullivan.

CONTACT:           Editorial Contacts:
                   Sperling Greene Associates (for CosmoCom)
                   Steven Greene
                   212-967-8266
                   sgreene@sgapr.com

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KEYWORD:           NEW YORK JAPAN INTERNATIONAL ASIA PACIFIC
INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS
                   E-COMMERCE
                   INTERNET
                   TELECOMMUNICATIONS
                   SOFTWARE