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Other News
HearMe and eshare Announce VoIP [Top]
HearMe
and eshare communications announced an agreement under which eshare has
licensed HearMe's VoIP technology for integration with NetAgent. eshare
will expand its customer care offerings by extending to its corporate
customers the opportunity to provide to end users PC-to-PC and PC-to-phone
live voice communication.
DCI CRM Conference in LA [Top]
DCI
will hold its CRM Conference & Exposition at the Los Angeles
Convention Center on Oct. 31-Nov. 2, 2000. It will be co-located with
DCI’s eCustomer, DCI’s Building a Better Data Warehouse/Business
Intelligence, and Field Force Automation Conferences and
Expositions.
Entrepreneur.com with Kana [Top]
Kana
Communications announced that it is providing permission-based targeted
electronic direct marketing (EDM) campaign capabilities to
Entrepreneur.com. The company is using Kana Connect to implement its EDM
campaigns and is also taking advantage of Kana's (ASP) model, Kana
Online.
CosmoCom Secures $40 Million [Top]
CosmoCom
announced that the company has closed a round of $40 million in additional
private equity financing. First-time investors include the Intel
Communications Fund, Marconi Ventures and Technology Crossover Ventures.
This round of funding will help enable the company to position its
technology in next generation, IP Contact Center
Platforms.
SpeechWorks Recognizes Foodline [Top]
SpeechWorks
announced at its user group conference that Foodline is the winner of its
annual SpeechWorks Here Best Practices Competition. The award recognizes
Foodline's success in introducing a speech application based on its online
restaurant and food information guides.
ICT Group Survey [Top]
A
recent survey conducted by ICT Group, polled e-commerce executives to
evaluate customer service. When asked to rate their own customer service,
50 percent of e-commerce companies responded that they provide "excellent"
service. When asked to rate other e-commerce companies, however, this
number decreased to 14 percent. This shows a real need to improve
e-commerce customer care.
RoweCom Chooses Onyx [Top]
RoweCom
announced that it has selected Onyx to provide a CRM solution for its
global marketing, sales, and client service organizations. The company
chose Onyx's solution because of its functionality, interface, and
implementation time.
Maximal and TopINET Join [Top]
Maximal
Innovative Intelligence announced that it has partnered with TopINET.
TopINET has integrated Maximal's Max data analysis tool into its TopDiag
business intelligence solution. Max allows managers to analyze data, such
as revenue or profit by department, product category or individual
product; to conduct ticket (purchase) analysis; and to spot
problems.
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