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Internet Phone Center Channel

BizWatch Breaking News
[September 18, 2000]

CosmoCom Secures $40 Million In Private Equity Round 

CosmoCom, Inc. a leader in Internet Protocol (IP) contact center technology, announced that the company has closed a round of $40 million in additional private equity financing. First-time investors include the Intel Communications Fund; Marconi Ventures, the corporate venture fund of Marconi plc (LONDON: MNI); and Technology Crossover Ventures (TCV), with most of CosmoCom’s previous investors completing the round.

This round of funding will help enable the company to position its technology and market leadership in next-generation, pure IP contact center platforms through continued rapid growth in its own development, sales, and marketing resources, and through potential acquisitions of related technology and established market presence.

"CosmoCom is turning the PC into a complete multimedia communications tool for e-business, enabling applications such as pure IP-based contact centers," said John Hull, director of the Intel Communications Fund. "Intel made this investment in part to promote the use of PCs as the primary communications device in commercial grade telephony applications. In addition, CosmoCom's solution takes advantage of Intel's Dialogic converged communication hardware and software."

Marconi, a global supplier of advanced communications solutions, was a partner prior to the investment by Marconi Ventures, having closed a Value Added Reseller agreement with CosmoCom earlier this year. "Marconi and CosmoCom share a vision of the rapidly converging worlds of telephony and multimedia services for intelligent broadband networks," commented Joe Pajer, executive vice president and general manager of Marconi’s Routing & Switching Products division. "Our financial support is indicative of our excitement at integrating CosmoCom’s CosmoCall Universe multimedia Internet Protocol (IP) contact center with Marconi’s Intelligent Packet Networks (IPN) solutions."

TCV has been at the forefront in IP-centric investing, Wwith a portfolio that includes such publicly traded companies as Amdocs (NYSE:DOX), Copper Mountain (NASDAQ:CMTN),IBasis (NASDAQ:IBAS) and eLoyalty (Nasdaq:ELOY), and emerging private companies such as Cosine Communications, Ceon Corporation and XACCT Technologies., TCV has been at the forefront in IP-centric investing. "We are delighted to have been chosen by CosmoCom to lead their current round," said Rick Kimball, a founding General Partner of TCV and new CosmoCom board member. and to have the opportunity to back their "With CEO Ari Sonesh at the helm and their world-class management team, he has assembled," said Rick Kimball, a founding General Partner of TCV and new CosmoCom board member. "The contact center marketplace is desperate for flexible and open next generation solutions. Our research indicates that the CosmoCom’s contact center platform is well-ahead of both legacy and newer competitors."

"This cash infusion will help us maintain the technology and market lead we have achieved," explained Ari Sonesh, CosmoCom’s President and CEO, regarding the timing of the round. "It also increases our freedom in the timing of our IPO, which we see as a positive value in today’s market climate. We will be using these funds to continue executing our ambitious business plan for global leadership in the next generation of Customer Interaction Management systems -- the pure IP-based, unified contact center exemplified by CosmoCall Universe."

"Funding by such a prestigious group of investors speaks extremely well for CosmoCom’s future prospects," expressed Ken Landoline, Vice President and Director of Telecom Research for the Robert Frances Group. "We see tremendous potential in what CosmoCom is doing to revolutionize call center technology."

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