CosmoCom, Inc, the leading provider of new generation call center platforms, today announced that GateLinx, a provider of Internet based kiosk systems, has selected CosmoCom's call center platform, CosmoCall Universe, as the backbone of their new generation, web-integrated customer care solution.
GateLinx plans to roll out Internet based kiosks systems, called ComPorts, to retail stores, essentially creating a "virtual" store-within-a-store. Consumers will be able to walk into a retail store and order services such as DirectTV, Sprint PCS, ADT Home Security or MSN Internet via GateLinx kiosks. When customers require assistance, they will be able to access on-line, real-time customer support utilizing CosmoCall Universe as the core on-line customer support engine. ComPort systems will be located in such settings as Radioshack and Blockbuster Video stores.

"The real challenge for enterprises today is to find ways of providing customer care that blend self-service technology with the timeless value of live personal interaction," said Steve Kowarsky, CosmoCom's Executive Vice President. "CosmoCom was able to offer GateLinx what other providers could not - an all-IP solution that enables the delivery of such enhancements as streaming video, real audio, web synchronization and other ancillary tools to help consummate the sale - all over one pure-IP, unified connection."

"Over 80 percent of consumers who initiate an e-commerce ordering process fail to complete the transaction," said Barrett Powell, Vice President of Business Development at GateLinx. "Without live one-on-one sales assistance, customers become frustrated and give up. Self-service alone is not enough - customers also need to talk with someone. CosmoCom was selected over its competitors because their pure IP-based, highly distributed multimedia call center approach enables location independent agents to assist customers through all multimedia channels."

CosmoCall Universe is a completely unified call center solution. The product was designed from the ground up to enable all forms of customer communication - traditional telephone calls with interactive voice response (IVR) sessions, and live communication and collaboration sessions from the web via voice over IP, voice messages, fax, and e-mail in any combination. The ACD server at the heart of the CosmoCall system queues and routes all these session types using a single set of business rules to a customer service representatives trained for handling specified inquiries, and provides a single point of administration and management information.

About GateLinx

Based in Southern Pines and Raleigh, North Carolina, GateLinx enables consumers to experience direct contact with live company representatives through face-to-face video, capable of multimedia presentation and web interface, utilizing voice-over-IP technology. VideoSales Agents, while holding an on-going conversation with the customer, can orchestrate their multimedia presentation by pushing streaming video, snapshots, 3-D manipulated images, computer screen-shots, web sites, audio, slide shows, and text files. Live VideoSales Agents can deliver multimedia sales presentations anywhere in the world through several "portals" such as Comports, Gatekeys and an economically sized, single screen version of the Comport called the Gatecom. The Gatecom can be placed within retail display environments for live Videosales presentations with a small footprint and no merchant equipment. For more information about Gatelinx please visit www.gatelinx.com.

About CosmoCom, Inc.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.