DIRECT Newsline, Apr 6 2001
Consumers will be able to walk into a retail store and order services such as DirectTV, Sprint PCS, ADT Home Security or MSN Internet via GateLinx’s kiosks. When customers require assistance, they will be able to access on-line, real-time customer support using CosmoCall Universe as the core on-line customer support engine. ComPort systems will be located in Radioshack and Blockbuster Video stores, among other locations.
"Over 80 percent of consumers who initiate an e-commerce ordering process fail to complete the transaction," said Barrett Powell, vice president of business development at Raleigh, NC-based GateLinx.
Powell continued, "Without live one-on-one sales assistance, customers become frustrated and give up. Self-service alone is not enough - customers also need to talk with someone."
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