CosmoCall Universe Selected As Backbone Of New Generation Contact Center Kiosks

MELVILLE, N.Y., CosmoCom, Inc, a provider of new generation call center platforms, has announced that GateLinx, a provider of Internet based kiosk systems, has selected CosmoCom's call center platform, CosmoCall UniverseTM, as the backbone of their new generation, web-integrated customer care solution.

GateLinx plans to roll out Internet based kiosks systems, called ComPorts, to retail stores, essentially creating a "virtual" store-within-a-store. Consumers will be able to walk into a retail store and order services such as DirectTV, Sprint PCS, ADT Home Security or MSN Internet via GateLinx kiosks. When customers require assistance, they will be able to access on-line, real-time customer support utilizing CosmoCall Universe as the core on-line customer support engine. ComPort systems will be located in such settings as Radioshack and Blockbuster Video stores.

"The real challenge for enterprises today is to find ways of providing customer care that blend self-service technology with the timeless value of live personal interaction," said Steve Kowarsky, CosmoCom's Executive Vice President. "CosmoCom was able to offer GateLinx what other providers could not - an all-IP solution that enables the delivery of such enhancements as streaming video, real audio, web synchronization and other ancillary tools to help consummate the sale - all over one pure-IP, unified connection."

"Over 80 percent of consumers who initiate an e-commerce ordering process fail to complete the transaction," said Barrett Powell, Vice President of Business Development at GateLinx. "Without live one-on-one sales assistance, customers become frustrated and give up. Self-service alone is not enough - customers also need to talk with someone. CosmoCom was selected over its competitors because their pure IP-based, highly distributed multimedia call center approach enables location independent agents to assist customers through all multimedia channels."

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