| CosmoCom Releases New VoIP Connection
Server
By Ron Acher |
8/1/2001 15:42
CosmoCom, Inc, announced yesterday
the availability of its new VoIP Connection Server for the
CosmoCall Universe unified, all-IP, carrier-class call center
platform for service providers and large scale corporate
users.
The VoIP Connection Server (VCS) enables any standard VoIP
gateway, in-network or on-premise, to convert inbound
telephone calls into VoIP sessions for delivery to a CosmoCall
Universe agent. The VCS also handles outbound calls by taking
advantage of existing network gateways, keeping calls on the
IP network until reaching the gateway closest to the call's
endpoint. The CosmoCall Universe VCS supports voice call
functions including call control, IVR, and voice message
recording.
CosmoCom says that VCS effectively makes every VoIP gateway
in the world potentially a portal into and out of the CosmoCom
environment. This includes both the live agent environment and
the self-service IVR environment, which the VCS supports in a
purely software mode.
CosmoCall Universe supports multimedia customer
interactions via all channels - telephone and internet, live
and message-based, fixed and wireless - in one high capacity,
high availability, multi-tenant platform.
See also:
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