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MELVILLE, N.Y.--(BUSINESS WIRE)--Aug. 9, 2001-- CosmoCom, the leading provider of new generation universal access call center platforms, today announced it has been named ``Gold Best-in-Class'' winner in The Third Annual Users Choice Awards in the category of Call Center Communications.
The awards are sponsored by Customer Support Management magazine and RealMarket. CosmoCom's flagship product, CosmoCall Universe (TM), took home the award.
The Users Choice Awards is the only awards program in which customer relationship management (CRM) products/services are judged by end users. Gold Awards were issued to only a select group of companies for products or services that scored tops in its category, had widespread voting and had at least three competitor products receive broad support. These criteria ensure that Gold Award winners stand alone atop a competitive field.
At the ICCM/CRM Solutions Conference and Expo in Chicago, awards were presented by Katherine Grayson, Editorial Director of CUSTOMER Support Management, Gary Lemke, President of RealMarket, and a team of special guest presenters from the Users Choice Awards Program Partners.
Regarding the awards program, Ms. Grayson stated, ``In the three years since we launched this awards program, UCA has continued to grow in prestige, and now, more than ever before, CRM technology product and service users view this singular event as the arbiter of CRM product and service quality.''
``CosmoCall Universe has enabled service providers to offer hosted call center services, creating a new delivery model for the industry,'' said Ari Sonesh, CEO of CosmoCom. ``And now our customers have shown us their appreciation for our product and have bestowed upon us this honor. We are very grateful.''
``It is a strong testimony to have your customers rate you high for both product quality and value.'' added Gary Lemke, President of RealMarket.
About CosmoCom, Inc.
CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe(TM), is a carrier-class system for service providers that supports multimedia customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit http://www.cosmocom.com/.
CosmoCom, Inc., Melville
Michael Finnegan, 631/940-4310
mfinnegan@cosmocom.com