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MELVILLE, NY--(BUSINESS WIRE)--Aug. 21, 2001-- TV Travel Shop Germany GmbH & Co KG, the creator of a TV channel selling holiday travel, has built a new generation Customer Communication Center based on CosmoCall Universe(TM), CosmoCom's all-IP multimedia call center software. TV Travel Shop created the Communication Center by integrating CosmoCall Universe with the Siebel CRM System and the Merlin booking system to provide a seamless experience for its customers. In addition to the TV channel, TV Travel Shop has plans to extend its presence to the Internet and an interactive TV channel.
``TV Travel Shop customers should get the total travel agency experience no matter where they access our service,'' said Kurt Niclaus, managing director TV Travel Shop Germany. ``CosmoCall Universe gives us the unified platform to deliver that experience plus the flexibility to deploy it with other CRM applications and among agents in various locations. The system will expand as we do and help TV Travel Shop stand out among its competitors.''
TV Travel Shop is designed to provide entertaining and informative programming for travellers and features studio reports and interviews; video guided tours of destinations, resorts and hotels; and exclusive offers from major tour operators. CosmoCall Universe can route all incoming customer contact--telephone, e-mail, Web and fax --to the PCs of more than 140 holiday experts (agents) and in the near future also through the Internet. As deployed, the TV Travel Shop call center is scalable to 1,000 call center agents, who can access the system from any location with an Internet connection. CosmoCall Universe supports up to 8,000 customer service representatives, handles up to 500,000 calls per hour and manages 50,000 contacts at the same time.
``TV Travel Shop's blend of television, Web and interactive TV creates unique challenges that are best addressed through an all-IP communications network,'' said Steve Kowarsky, Executive Vice President of CosmoCom. ``CosmoCom's patented, pure-IP platform offers cost-effective, proven performance to weather these challenges.''
CosmoCom's call center platform, CosmoCall Universe, connects businesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages e-mail and voice messages, all in a single, unified platform. CosmoCall Universe's all-IP architecture is designed for high capacity, high availability operation, and global distribution. CosmoCom's award-winning system is the only truly unified call center technology available today, a carrier-class system for service providers and large-scale end users.
About TV Travel Shop
TV Travel Shop started in UK in 1998 as ``TV Travel Agency''. Already during its first year, the company had a turnover of 65 million pound sterling. Today the channel reaches more than 8.5 million households in Great Britan with its reports and special offers for holidays. The German subsidiary was founded in 2000 and is owned to 25 percent by TUI.
About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted bases, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit http://www.cosmocom.com/.
CosmoCom
Michael Finnegan, 631-940-4310
mfinnegan@cosmocom.com