CosmoCom Joins Siebel Alliance Program 
as a Premier Software Partner 
 
    MELVILLE, N.Y.--(BUSINESS WIRE)--Jan. 2, 2001-- 
        CosmoCom's CosmoCall Universe Platform Will Complement 
   Siebel eBusiness Applications in Multimedia IP-based Call Centers 
   CosmoCom, Inc., a leading provider of new generation call center 
platforms, and Siebel Systems, Inc. (Nasdaq: SEBL - Quotes, News, Boards), the world's 
leading provider of eBusiness applications software, today announced 
that CosmoCom has joined the Siebel Alliance Program as a Premier 
Software Partner. 
   Siebel Systems provides an integrated family of eBusiness 
applications software enabling multichannel sales, marketing, and 
customer service systems to be deployed over the Web, call centers, 
field, reseller channels, retail, and dealer networks. CosmoCall 
Universe(TM), is a carrier-class system for ASPs and large scale 
corporate users that supports multimedia customer interactions in one 
high capacity, high availability, multi-tenant platform. As a Siebel 
Premier Software Partner, CosmoCom will provide its patented CosmoCall 
Universe platform to queue and route customer requests to contact 
center agents using Siebel eBusiness Applications. Once integrated and 
validated with Siebel eBusiness Applications, CosmoCall Universe will 
offer a complete Web and telephone-based multimedia contact center and 
relationship management system that relies solely on software and 
IP-ACD (automatic call distributor) technology. Companies can then be 
freed from the costly circuit-switched telephone equipment (PBX) or 
computer telephony integration (CTI) middleware typical of most call 
center technology. 
   "CosmoCom is partnering with Siebel Systems to help large 
businesses transform their call centers' strategies into 
next-generation multimedia customer interaction centers that support 
multiple communications channels," said Bob Jurik, Vice President of 
Global Marketing and Business Development for CosmoCom. "CosmoCom's 
alliance with Siebel Systems is especially meaningful for application 
service providers preparing to rapidly implement contact centers to 
meet customers' communications and service." 
   About CosmoCom, Inc. 
   CosmoCom, Inc., is the leading provider of new generation call 
 center platforms. Its unified, all-IP product, CosmoCall Universe(TM), 
is a carrier-class system for ASPs and large scale corporate users 
that supports multimedia customer interactions via all channels - 
telephone and internet, live and message-based, fixed and wireless - 
in one high capacity, high availability, multi-tenant platform. The 
company's mission is to maintain its technology and market leadership 
in the growing new generation call center market, with a focus on the 
increasing number of service providers offering call centers as a 
network-based, hosted application. Headquartered in Melville, New 
York, with offices and distribution partners throughout the world, 
CosmoCom has received an array of industry awards. Market analysts 
Frost and Sullivan recently reported that CosmoCom's large and growing 
installed base represents a 50% share of the US IP-ACD market. For 
more information about CosmoCom, please visit www.cosmocom.com. 
    --30--muj/ny* 
    CONTACT: Sperling Greene Associates (for CosmoCom) 
             Steven Greene, 212/967-8266 
             sgreene@sgapr.com 
 
 
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