MELVILLE, N.Y.--(BUSINESS WIRE)--Jan. 15, 2001--CosmoCom, Inc. a leading provider of new generation call center platforms, has formed an alliance with Ceon Corporation, the Broadband Service Fulfillment Company(TM).

The alliance combines CosmoCall Universe(TM), CosmoCom's leading all-IP call center platform, with segments of Ceon's eBusiness application and management suite, It's On(TM) and its service provisioning and activation software platform, NetExpress(TM). Both organizations focus on selling their products and services to the service provider market.

"The combined solution gives Ceon's customers the ability to interact with their customers over a single unified IP network," explained Bob Jurik, CosmoCom Vice President for Alliances & Business Development. "Integration with CosmoCall Universe allows customers, using a telephone, PC, television or wireless device, to reach a customer service representative over an all-IP network including chat, VoIP, email, voice messaging and regular telephone calls with a single connection. Service providers add value while saving the time and cost of installation of traditional call center equipment and services."

Ceon's next-generation service fulfillment platform leverages eBusiness and Internet technologies, providing an easily customized operational environment for service providers. The Ceon It's On eCommerce-based service/product management and order management application suite and NetExpress flow-through provisioning server are built for unparalleled scalability, performance and reliability.

"The service provider's call center is the customer's first, and sometimes only, touch point with their operator," said Tim Fritzley, CEO for Ceon. "Why not make the experience the best you can for all involved? That is what this partnership is all about."

The integration of CosmoCall Universe and Ceon's It's On and NetExpress, all best-of-class applications, provides a solution that can interact seamlessly with service provider networks. With nearly 25 percent of call center seats expected to be network-based by 2005 (Ovum), CosmoCall Universe offers a high availability, carrier-grade product that is uniquely suited for network-based applications. It enables agents to be location independent, while still providing 100 percent feature functionality. Multi-tenant features such as those offered by CosmoCall Universe are essential for any viable service provider deployment.

About Ceon Corporation

Ceon Corporation, the Broadband Service Fulfillment Company, is a pioneer in offering next generation OSS software that empowers broadband service providers to create, manage and deliver voice, video and data service bundles independent of the underlying network. Its Service/Product Management, Order Management and Flow-Through Provisioning solution gives service providers a competitive advantage by lowering error rates, allowing faster time to revenue and creating the flexibility to bundle multiple services for higher profits. A privately held company headquartered in Redwood City, California, Ceon has regional sales offices in North America and Europe with Design and Development Centers in Denver, Colorado and Glasgow, Scotland. For more information visit WWW.CEON.COM.

About Ceon Corporation

About CosmoCom, Inc.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale end users that supports multimedia customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. The company's mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers as a network-based, hosted application. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com. ²²²²¦% =