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MELVILLE, N.Y.--(BUSINESS WIRE)--Jan. 9, 2001--CosmoCom, Inc. the leading provider of new generation call center platforms, today announced the successful deployment of its CosmoCall Universe(TM) call center solution at ClickDotCare, a provider of state-of-the-art Web-enabled call center services.
ClickDotCare will market the proven CosmoCall Universe to its Fortune 1000 and E-100 business customers.
ClickDotCare integrated the CosmoCall Universe solution into its CRM package suite, which will be implemented within ClickDotCare contact centers as well as included among their service provider offerings. This joint solution will offer companies a full suite of services via the service provider business model, freeing up its customers' internal IT and capital resources. As a result, ClickDotCare customers will benefit from significant time and cost savings for program development and deployment, enabling them to focus on other business initiatives.
``Outsourcing Customer Care to a service provider has always offered significant advantages,'' said Steve Kowarsky, CosmoCom's EVP. ``Cost and time to market are considerably reduced, while achieving a very high level of customer service. Now ClickDotCare is building a major outsourcing initiative around CosmoCom's new generation platform, enabling ClickDotCare and its customers to avoid the long implementations and integration lead times that today's multimedia, multi-channel environment requires with legacy technologies. Together, CosmoCall Universe and ClickDotCare will help businesses create positive customer relationships, high customer retention, and increased sales.''
``Ensuring a positive customer relationship can mean an increase in revenue of more than 35 percent for ClickDotCare's customers,'' said Brent Welch, CEO of ClickDotCare. ``Even more significant is the lifetime value of a customer that can be realized when that customer is able to contact the call center via the technology of his or her choice. That's exactly why we chose to partner with CosmoCom. Their patented, unified multimedia technology addresses the needs for handling and reporting of customer inquiries, regardless of how the customer chooses to contact the company -- whether it's over the public telephone network, Web collaboration and chat, e-mail or voice over IP. Together, CosmoCall Universe and ClickDotCare will drive customer retention and increased sales.''
CosmoCom's call center platform, CosmoCall Universe, connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages e-mail and voice messages, all in a single, unified platform. CosmoCall Universe's all-IP architecture is designed for high capacity, high availability operation, and global distribution. CosmoCom's award-winning system is the only truly unified call center technology available today, a carrier-class system for service providers and large-scale end users.
About ClickDotCare
ClickDotCare is a leading-edge provider of Web-enabled contact center services for in-house, outsourced and co-sourcing initiatives. ClickDotCare is poised as a partner who can help enrich companies' CRM offerings for meeting retention and profitability goals within the contact center. ClickDotCare has developed a unique blend of offerings that help companies move smartly and cost effectively into the next generation of customer care and contact management. The company is headquartered in Omaha, NE with an additional location in Dallas, Texas.
About CosmoCom, Inc.
CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe(TM), is a carrier-class system for service providers and large scale end users that supports multimedia customer interactions via all channels -- telephone and Internet, live and message-based, fixed and wireless -- in one high capacity, high availability, multi-tenant platform. The company's mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers as a network-based, hosted application. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost & Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit http://www.cosmocom.com/.
Sperling Greene Associates (for CosmoCom)
Steven Greene, 212/967-8266
sgreene@sgapr.com
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