Netonomy and CosmoCom, a provider of call center platforms, have signed a partnership agreement to offer customer care solutions for mobile service providers.

The integration of the MyNetonomy CRM solution with CosmoCall Universe, an IP call center platform, will enable service providers to offer customers the capacity to manage their own mobile accounts online and access a call center agent on demand, the companies said in a joint statement.

The companies claimed customers will be able to use the MyNetonomy e-care and e-commerce portal to change their rate plans, buy new services, view and pay their bills and report problems online.

"In an increasingly competitive environment, the more customer touch points a communications service provider can offer, the better the service will be," said Meir Yaniv, senior vice president of CosmoCom. "This is particularly relevant in the 3G environment, where the number of customer interactions will increase dramatically, requiring a mix of self-service with a seamless transition to a call center agent where appropriate."

The MyNetonomy generated customer portal is accessible via handsets such as PCs, PDAs, WAP enabled mobile phones, interactive TV or standard voice phones via interactive voice response.