ABS Deploys CosmoCall Universe for Help Center

ABS Deploys CosmoCall Universe for Help Center
Posted on: 07/26/2001

ABS Associates Inc., a technology management company, has deployed CosmoCom Inc.'s (http://www.cosmocom.com/) all-IP call center product, CosmoCall Universe.

Rolling Meadows, Ill.-based ABS (http://www.abs-inc.com/) will use CosmoCall Universe to offer ABShelp, a global, web-enabled help center to its clients.

"CosmoCall Universe is vital in our mission to respond to service requests anyway, anytime, anywhere," said Jay Schiele, ABS' chief operations officer, in a news release. "Early results demonstrate that it is possible to maintain a high level of personal service while favorably impacting the bottom line of our clients."

Through CosmoCom's technology, ABShelp users can select support in any format they choose: email, chat, telephone, co-browsing, voice over IP, and video. Based on customer specific business rules, the platform automatically directs these requests to the proper ABS support professional.

ABS selected CosmoCall Universe as their call center platform because of its seamless architecture. "CosmoCom's technology was a unified solution, as opposed to the competitors' glued together approach," adds Schiele. "CosmoCall Universe's open APIs enabled us to integrate our CRM package rapidly."