CHICAGO (BUSINESS WIRE) - CosmoCom, the leading provider of new generation universal access call center platforms, today announced the availability of the Cosmocall Universe(TM) VoIP Connection Server (VCS).

The VCS enables call centers to connect directly into next-generation VoIP Networks, even for their phone calls, allowing enterprises to avoid the complexities and costs of configuring telephone connections and making it easier for service providers to host call center services.

"Service providers who want to offer call center hosting to their customers can use a solution like the VCS, which enables them to take advantage of their existing investments in VoIP." says Robert Mirani, Director of CRM Strategies at analyst firm The Yankee Group. "Enterprises can use this technology to reduce phone costs by moving their inbound and outbound calls to lower cost IP network alternatives."

The VCS enables any standard VoIP gateway, in-network or on-premise, to convert inbound telephone calls into VoIP sessions for delivery to a CosmoCall Universe agent. The VCS also handles outbound calls by taking advantage of existing network gateways, reducing telephony costs by keeping calls on the IP network until reaching the gateway closest to the call's endpoint. The CosmoCall Universe VCS supports voice call functions including call control, IVR, and voice message recording.

"Now every VoIP gateway in the world is potentially a portal into and out of the CosmoCom environment," says Steve Kowarsky, Executive Vice President at CosmoCom. "This includes both the live agent environment and the self-service IVR environment, which the VCS supports in a purely software mode."

About CosmoCom