MELVILLE, N.Y., May 10, 2001 (BUSINESS WIRE) -- CosmoCom, Inc., the leading provider of new generation call center platforms, announced today that Soffront Software, a leading CRM service provider, has chosen CosmoCall Universe(TM) as the multimedia call center platform for TRACKWeb(R) CRM, a Web-based customer relationship management application that consists of tightly integrated help desk management, knowledge base, RMA management, asset tracking and defect tracking applications.

Soffront is now offering multimedia call center services to its client base of more than 2,500 customers worldwide, including Boeing, Dow Jones, IBM, Charles Schwab, Sony and MCI. The seamless integration of CosmoCall Universe with TRACKWeb CRM, will allow Soffront's 45,000 users worldwide to manage all forms of business communication--Web, e-mail, voice, video, chat and even wireless--via CosmoCom's unified, all-IP call center software.

"Businesses are demanding convenient and cost effective solutions to communicate efficiently with customers and to provide them with high-quality service through all forms of communication channels" said Manu Das, Soffront CEO. "CosmoCom solves this problem for all parties, and is the perfect fit for solution providers such as Soffront with its IP backbone and remote agent deployment and management."

"Soffront is a trusted CRM provider for some of the most influential companies in the world," states Ari Sonesh, CEO of CosmoCom. "We are pleased with their decision to provide these industry leaders with CosmoCall Universe as their all-IP-based communications service."

With CosmoCall Universe as Soffront's core carrier-class platform, even the most challenging communications environments, including thousands of remote employees throughout the world, pose no problems for these call centers. "CosmoCom's new generation call center platform is well designed to keep pace with the CRM challenges facing Soffront and all of its customers," adds Sonesh.

CosmoCom's call center platform, CosmoCall Universe, connects businesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages e-mail and voice messages, all in a single, unified platform. CosmoCall Universe's all-IP architecture is designed for high capacity, high availability operation, and global distribution. CosmoCom's award-winning system is the only truly unified call center technology available today, a carrier-class system for service providers and large-scale end users.

About Soffront

Founded in 1992, Soffront Software is a rapidly emerging leader in e-CRM market offering fully Web-based sales force automation, help desk management, defect tracking, asset tracking, RMA management and knowledge management solutions for companies large and small. More than 45,000 users and over 2,500 corporations worldwide, including several Fortune 500 companies, have selected Soffront's products to meet their software needs. The company is headquarters in Fremont, California, with offices around the world. For more information call 510-413-9000 or visit the company's Web site at http://www.soffront.com/.

About CosmoCom, Inc.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe(TM), is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information please visit http://www.cosmocom.com/.

CONTACT:           Editorial Contact:
                   CosmoCom
                   Michael Finnegan, 631/940-4310
                   mfinnegan@cosmocom.com

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