[November 7, 2001]
CosmoCom Forms Marketing Alliance With One On One Contact Solutions
CosmoCom, a provider of IP-based contact center infrastructure to service providers, has formed a marketing alliance with One on One Contact Solutions, a contact center consulting and services company. As part of the alliance, CosmoCom and One on One Contact Solutions will co-market their products and services to potential customers.
One on One Contact Solutions provides consulting services for companies looking to advance their contact centers to a higher level of efficiency. By reviewing a customers current operations, One on One develops and implements a strategic business plan that ensures a superior level of customer satisfaction and retention while keeping operational costs to a minimum.
"One on One Contact Solutions views Cosmocom's leading contact center infrastructure, CosmoCall Universe as a tremendous value-added solution for our customers," states Michael Talley, CEO of One on One Contact Solutions. "CosmoCall Universe allows us to provide comprehensive solutions while maintaining a cost structure that make sense for our customers."
"One on One Contact Solutions' premier suite of services provide customers with an end-to-end implementation strategy, including decision support analysis, implementation support, as well as staffing and process support; all of which are key to the successful deployment of CosmoCom's new generation contact center solution," states Erik Laurence, VP of Marketing and Business Development at CosmoCom. "This type of expertise will allow our joint customers to more quickly realize the rapid ROI provided by CosmoCall Universe."