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SHELTON, Conn.--(BUSINESS WIRE)--Oct. 11, 2001--VorTecs(TM) (http://www.vortecs.com/), a leading professional services and consulting company, and CosmoCom, the leading provider of all-IP contact center infrastructure to service providers, announced today that VorTecs will integrate CosmoCom's CosmoCall Universe(TM) multimedia call center software into next generation contact centers.
``We are pleased to have VorTecs as our alliance partner. Their breadth of knowledge and years of experience in the areas of CTI, IVR and VoIP application development and integration make them a valuable addition to our network,'' said Erik Laurence, CosmoCom's Vice President of Marketing and Business Development.
``Customer satisfaction in the 21st century relies heavily on the responsiveness of contact centers with an increasing orientation toward IP infrastructures. Partnering with CosmoCom allows us to provide our mutual clients with IP based multi-channel solutions that meet today's business challenges and tomorrow's opportunities,'' said Anthony Desjardin, President and Chief Operating Officer of VorTecs. According to Desjardin, this partnership represents VorTecs' continued commitment to work with the world's most formidable contact center technology providers and industry thought leaders in order to help companies harness the power of their contact centers.
CosmoCall Universe is a new generation call center technology that connects businesses and their customers worldwide in multimedia, multi-channel call centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCom's totally IP-based, call center software allows customer service representatives to be located anywhere, and supports high capacity and high availability for the mission critical applications of service providers and large-scale businesses.
VorTecs helps businesses that operate mid-to-large customer interaction and contact centers evaluate and implement technologies to improve the quality of their customers' experience, enhance customer loyalty and increase revenue. VorTecs employs a large staff of technology and operational professionals with a vast understanding of the diverse and challenging environments of CTI, IVR, speech recognition, CRM interface, contact center and related Internet operations. The Company specializes in the evaluation, acquisition, development and custom engineering required to implement, optimize or expand the capabilities and performance of contact centers. By combining strong project management capabilities with unsurpassed technical skills, VorTecs can deliver solutions within the client's timeframe and budget. Services include comprehensive analysis, development of action plans, and engineering implementation from application and interface design to software customization.
About VorTecs
VorTecs is the leading professional services and consulting company dedicated to helping customer interaction and contact centers enhance their customers' experience while improving overall operating efficiency. The Company's engineering elite has been implementing CTI solutions since the 1980's. As a result, VorTecs' consulting engineers are among the top customer interaction professionals in the world. The Company offers an impressive skill set and extensive knowledge base of call center platforms and environments. VorTecs utilizes state-of-the-art technology to implement sophisticated cross platform integration of ACD's, CTI, IVR's, speech recognition software, the Internet and CRM solutions. For more information, call (866) VorTecs (867-8327) or visit the VorTecs web site at http://www.vortecs.com/.
About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit http://www.cosmocom.com/.
VorTecs, Shelton
Rebecca Barber, 203/929-5005, ext. 327
Rbarber@VorTecs.com
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