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[September 19, 2001]
CosmoCom, ISC Form
Alliance
CosmoCom, a
provider of IP-based contact center infrastructure to
service providers, has formed an alliance with ISC, Inc., a contact
center consulting and software development company. The
alliance combines CosmoCall Universe, CosmoCom's leading
all-IP contact center platform, with ISC's Irene suite
of IP-based workforce management applications.
"This strategic alliance provides CosmoCom's
customers with the ability to quickly and reliably
schedule their agents for maximum efficiency," explained
Steve Kowarsky, executive vice president at CosmoCom.
"We are excited to partner with a company such as ISC,
whose product complements CosmoCom's call center
solution for the telco, finance, and solution provider
market so well."
ISC's Next Generation Workforce Management suite of
products leverages very sophisticated forecasting and
scheduling algorithms with a friendly browser based
interface. "Irene" was designed with all the features
required in today's sophisticated call center
environment plus unparalleled scalability, performance
and reliability.
CosmoCall Universe is a new generation call center
technology that connects businesses and their customers
worldwide in multimedia, multi-channel call centers that
include telephone, voice and video over the Internet,
keyboard chat, IVR, e-mail, voice mail, and fax.
CosmoCom's totally IP-based call center software allows
customer service representatives to be located anywhere,
and supports high capacity and high availability for the
mission critical applications of service providers and
large-scale businesses.
"The Call Center market is rapidly shifting towards
IP solutions and it is fast becoming a very viable
alternative to the 'Old Generation' of solutions,"
explained Bob Jurik, SVP Sales and Marketing ISC. "This
will enable our joint customers to provide the highest
level of service by offering full multi-channel
capability. With Irene™ they can rely on the right
number of agents at the right time and place globally to
ensure that proper service levels are always met."
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