CosmoCom launches IP-based intelligent routing
offering Intelligent routing automatically directs customer calls to the most
appropriate call center or the best available service agent based on incoming
call characteristics. CosmoCom said the offering enables network operators to statically or
dynamically route calls among different locations within their customers'
multi-site call-center environment. The offering is available to contact
centers connected directly to the carrier's next-generation network via IP or
via access gateways, or indirectly via the legacy telephone network.
CosmoCom
Inc., a Melville, N.Y.-based provider of IP-based contact-center services,
has launched its Next Generation Intelligent Network offering, the company
announced today. The offering enables network operators to use their IP voice
networks to offer their customers' network routing services designed to improve
contact-center efficiency, the firm said.
Tuesday, April 09, 2002
| © 2002 BizSpace Inc. All Rights
Reserved. BizSpace grants permission for readers to make single copies of this story. For larger reprint orders, please contact Reprint Services at 651-582-6037 |
| Print Close |
|