CosmoCom: The Power Behind Internet Communication

By Martin D. Dula

When I called CosmoCom to explore what services they offered, I got the best demonstration I could have asked for...and it wasn't a link to a URL leading to a flashy-splashy, "skip intro" kind of page. When I asked what they did, the response was, "Well we are doing part of what we offer right now; talking over the Internet." She was speaking to me through her computer.

The quality was amazing, completely seamless voice over the Internet. Throw a "Protocol" at the end of that and you have Voice over the Internet Protocol, VoIP; one of the hottest topics on the web today…and just one atom of the whole element that CosmoCom offers. Their offering is really a total communications solution.

CosmoCom is the surf board to stay afloat on in this swift current of Internet communications. CosmoCom is a software provider, a one-stop, communication shop for telecommunications companies, ASPs who host call centers and large Enterprises who would like to handle both the back-end and the front-end of their communication network.

Cosmos is defined by Mr. Webster as an orderly, systematic, harmonious universe. CosmoCom's feature product is called CosmoCall Universe. The name makes perfect sense. The major goal of the software was to solve the call center problem. Historically, most call centers had to be located on premises and could not be deployed as a network-based service in a cost effective manner. There was no continuity. With CosmoCall Universe, someone can now be in Washington seamlessly answering calls for a company in Alabama. This is made possible by having a single IP connection, by rolling all communication functions into one package: phone, live chat, video-conferencing, fax and other multimedia. To see one example of how CosmoCall Universe is able to add incredible value to a Telecommunications company, check out Contact Central.

CosmoCom is the behind the scenes player quietly driving a large chunk of e-Business communication. In a very real sense, communication is a mission critical function of every business. If you simmer business down, reduce and strain it, what you are left with is its most fundamental element: people. Business, the best business that is, accelerates through communication with one another.

The Internet does not lose applicability to business just because eToys didn't turn out to be viable, along with the other Dotcom casualties. Internet strategies will be worked out. What CosmoCom realizes is that the single best application of the Internet to improve business efficiency and profitability is communication. Its new speed and wonderful flexibility would be nowhere without the net…and, of course, without companies like CosmoCom.

About CosmoCom

CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market.

For more information about CosmoCom, visit CosmoCom's online profile.