Syntone selects CosmoCom platform to build
Morocco call center With CosmoCall Universe, Syntone will be able to offer outsourced call-center
services to companies operating in the French speaking countries of Europe and
Northern Africa. Syntone's call center is based on CosmoCall Universe 4.0, CosmoCom's IP-based
call center platform that connects businesses to their customers with
multimedia, multichannel options, including telephone, voice and video over the
Internet, keyboard chat, IVR voice mail and fax, the company said.
CosmoCall Universe includes CRM integration features, which allow
Syntone to provide CRM capabilities linked to its call-center service.
Syntone is integrating Onyx CRM software into its call center.
CosmoCom Inc., a Melville, N.Y.-based provider of IP-based
contact-center services, today announced that Syntone, a systems integrator in
Morocco, has selected the CosmoCall Universe as its platform to build a call
center for outsourced services.
Tuesday, February 19, 2002
| © 2002 BizSpace Inc. All Rights
Reserved. BizSpace grants permission for readers to make single copies of this story. For larger reprint orders, please contact Reprint Management Services at 717-399-1900 x160 |
| Print Close |