COSMOCOM COLLECTS THIRD
PRODUCT OF THE YEAR AWARD AFTER RECENTLY TAKING SAME AWARD FROM INTERNET
TELEPHONY MAGAZINE AND COMMUNICATIONS SOLUTIONS MAGAZINE
Melville, NY, January 29, 2002 — CosmoCom, the leading provider of new
generation universal access contact center platforms, today announced its
leading all-IP, unified multi-channel contact center solution, CosmoCall
Universe™, has been named Product of the Year for “Best Multimedia Customer
Interaction Platform” by Customer Inter@cation Solutions Magazine. It is the
second straight year CosmoCom has taken the award.
“Businesses today are looking to find effective solutions that can help
them move ahead by providing tools that enhance operating efficiencies while
improving quality, as well as assist them in the quest to retain current
customers and gain new ones," said TMC president and group publisher Rich
Tehrani. “CosmoCall Universe was selected by the editors of Customer
Inter@cation Solutions™ and the engineers of TMC Labs™, because of the robust
functionality it provides to contact centers and the vision it took to create
such a new generation contact center application. CosmoCom is clearly leading
the way to a better customer interaction experience.”
“CosmoCom is very pleased to be recognized by Customer Inter@cation
Solutions Magazine for their Product of the Year award,” says Ari Sonesh, CEO
of CosmoCom. “CosmoCom is dedicated to delivering the most robust and
feature-rich IP contact center platform to service providers, and this
dedication to excellence has made CosmoCom the leader in this space and made
CosmoCall Universe the platform of choice for service providers.”
To experience a live CosmoCall now, please click on
www.cosmocom.com/demo.htm.
About CosmoCom CosmoCom is the leading provider of all-IP, universal access
contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is
a carrier-class system enabling service providers to offer, on a hosted basis,
mission critical contact center applications to their clients. CosmoCall
Universe supports multichannel customer interactions via telephone and
internet, live and message-based, fixed and wireless – in one high capacity,
high availability, multi-tenant platform. Headquartered in Melville, New York,
with offices and distribution partners throughout the world, CosmoCom has
received an array of industry awards. Market analysts Frost and Sullivan
recently reported that CosmoCom’s large and growing installed base represents
a 50% share of the US IP-ACD market. For more information about CosmoCom,
please visit http://www.cosmocom.com/.
