CosmoCom, Cable & Wireless, Ezeehelp deliver
call-center system for British teenage helpline CosmoCom Inc., a Melville,
N.Y.-based provider of IP-based contact-center services, London-based
telecommunications group Cable &
Wireless and Ezeehelp
Ltd. have teamed to deliver a hosted contact-center system to the University
for Industry for the British Department for Education and Skills' new teenage
helpline. The system, Connexions Direct, is powered by CosmoCall Universe, and enables
teens, parents and teachers to seek advice through a toll-free phone call, short
message service, e-mail or real-time Internet chat. Connexions Direct has provided teens age 13 to 19 with confidential
information and counseling on topics related to the transition from adolescence
to adulthood. It is managed by the University for Industry in
Newcastle-Upon-Tyne.
CosmoCall Universe 4.0 is an all-IP call-center platform that connects an
organization with its client base through multimedia, multichannel options,
including telephone, voice and video over the Internet, keyboard chat,
interactive voice response, voice mail and fax. Connexions Direct is hosted by Cable & Wireless in association with
Ezeehelp on its IP-based network.
Monday, March 11, 2002
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