Partner Spotlight: CosmoCom
CRM On Demand meets Contact Center On Demand

CosmoCom(tm) provides an all-IP, universal access contact center system. Its flagship product, CosmoCall Universe(tm), is a unified contact center that includes ACD, IVR, CTI, predictive dialing, multimedia recording, interaction history, and administrative tools.

The high capacity, high availability, multi-tenant platform supports multi-channel contacts including telephone calls and videophone calls, email, voice mail, and internet. CosmoCom customers include service providers such as BT, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Eagle IP, and VSNL, and end users such as American Express, Federal Express, and Air France.

CosmoCall Universe is available pre-integrated with RightNow for account screen pops on inbound calls and for one-click dialing of outbound calls. As an integrated suite, CosmoCall Universe and RightNow provide a complete solution for a multimedia call center that is available to all RightNow and CosmoCom customers.

If you are a RightNow customer, and you are considering changing your contact center infrastructure to one that is all-IP, multi-channel, and inherently virtual, you should be aware that your switch to CosmoCall Universe, in hosted or premise-based form, would be an easy one.