CosmoCom In the News
Calculating Total Cost for Cloud Contact Centers
ChannelPartners - May 27, 2011
The Cloud Ascendancy
Customer Inter@ction Solutions - April, 2011
Buyer: relationship is most important factor in telecom purchases
Jaz'd Telecom Insights - December 14, 2010
Virtual contact-center platform helps deaf and hard of hearing
Jaz'd Telecom Insights - December 14, 2010
Desktop
Phones vs. Softphones for Contact Centers
TMCnet - October 21, 2010
6 innovative call routing strategies
Call Center Helper - October 20, 2010
The Blueprint for a Superior Vertical Contact Center: Start with a Strong, All-IP Foundation
TMCnet - September 3, 2010
CosmoCom Develops Cloud-Based Call Center On Demand Software
TMCnet - August 19, 2010
Making the IVR Ogre Customer-Friendly
Customer Inter@ction Solutions - August 1, 2010
CosmoCom on IVR/IVVR Trends
TMCnet - June 21, 2010
Virtualization: A Winner for Multisite Contact Centers
CIO Today - May 12, 2010
Streamlining
Public Health Care Appointments with IP Contact Center Technology
AnswerStat Magazine - April/May 2010 Issue
RSR - Retail Systems Research - March 2, 2010
BT Unveils Pay Per Minute Hosted Services
TMCnet - February 26, 2010
CIO Today - December 9, 2009
The
Intersection of Healthcare and IP Contact Center Technology
(Contributed article by Steve Kowarsky)
AnswerStat Magazine - October/November 2009 Issue
Multiple Means of Support
(Also see the
digital version of the print publication)
Speech Technology - October 2009 Issue
UC brings better patient response at UKHealthCare
Telephony Online/Connected Planet - September 18, 2009
Issue#3 UC and Customer Contacts
The Unified View - September 18, 2009
UC and Customer Contacts
The Unified View - September 14, 2009
60 Seconds with Stephen R. Kowarsky, Co-Founder and Executive Vice
President, CosmoCom
Unified Communications Magazine - June/July 2009
IP-Enabled Contact Centers
Internet Telephony - June 2009
Slipping IP Into the Contact Center
CIO Today - June 22, 2009
CosmoCom
Launches Six Products in One Month
Speech Technology - May 2009 Issue
Call-Center Solutions for SMBs
Focus - April 30, 2009
World Health Care Blog: CosmoCom
World Health Care Blog - April 25, 2009
UC Moving Into The Contact Center
Unified Communications Strategies - April 15, 2009
CosmoCom
Debuts CosmoCall Universe Version 6
Speech Technology - March 25, 2009
CosmoCom Releases Virtual Outbound Calling Tool
Collection Technology - March 20, 2009
CosmoCall Universe 6.0: An Embarrassment of Riches
No Jitter - March 19, 2009
CosmoGo Boosts Customer Experience
TMCnet - March 18, 2009
CosmoCom Takes Contact Centers into a New Service Dimension with
CosmoCall Universe Version 6
Communications Solutions - March 17, 2009
CosmoCom's new call center Universe
FierceVoIP - March 17, 2009
CosmoCom Delivers Healthcare Customer Care Remedies
TMC Healthcare Technology - March 3, 2009
CosmoCom Extends Its Reach in Ukraine and United States
Speech Technology - February 26, 2009
CosmoCom,
HP in Global Resale Pact
Phone+ - January 28, 2009
CosmoCom, HP Deliver Unified Contact Center and Media Platform
CustomerInter@ction Solutions eNews - January 27, 2009
Contact Centers Working Together Gains Service, Savings:
ContactBabel, CosmoCom
TMCnet - January 23, 2009
UC in the Call Center
TMCnet.com- January 2, 2009 and in print in Unified
Communications - Oct 2008
IP Communications Boosts Bottom Line for U.S. Contact Centers
MultiChannel Merchant - December 17, 2008
Waiting by the Phone
Speech Technology - November 2008
IP, virtual, and consolidated: The new standard for contact center
technology
EMQ (Enterprise Management Quarterly) - November 2008
Hosted VoIP in the Enterprise
Internet Telephony - October 2008
CosmoCom Customers Assured FTC Compliance
TMCnet - October 1, 2008
Contact Centers Take the High Ground
Customer Inter@ction Solutions - August 22, 2008
Exploring Hosted and Managed UC Services
Unified Communications Magazine - July/August 2008
Russian Integrator Offers CosmoCom's Contact Center Platform
CRMToday - July 16, 2008
Small businesses select call center systems
FierceCIO - June 12, 2008
Clearing the UC Fog
FierceVoIP - June 11, 2008
Tips on Choosing Contact-Center Systems for SMBs
CRM Daily - June 9, 2008
Selecting Hosted VoIP
Internet Telephony - May 2008
CosmoCom Moves On Mobility, UC
FierceVoIP - May 1, 2008
Contact Centres Urged
to Use Work Wise Week 2008 to Experiment with Remote Working
IT Backbones Financial News - April 25, 2008
Use Work Wise Week To Trial Remote Working Says CosmoCom And BT
ContactCenterWorld - April 23, 2008
Contact
centres urged to work remotely
TotalTelecom - April 22, 2008
Contact Centers Face Today’s Realities: A Case for Consolidation 2.0
Customer Management Insight - January 2008
The Viability of Video Contact Centers
Customer Management Insight - January 2008
CosmoCom Enables Gordian Health To Throw A Lifeline To Clients
ContactCenterWorld - December 12, 2007
CosmoCom,
Microsoft Meld Call-Center Expertise
TelecomWeb - December 5, 2007
Telco Signs With CosmoCom For Online Contact Center
ContactCenterWorld - November 30, 2007
KPN,
CosmoCom introduceren online contact center diensten [In Dutch]
TelecomPaper (Netherlands) - November 28, 2007
KPN en CosmoCom in contact centers [In Dutch]
TeleCom Update (Netherlands) - November 28, 2007
Two
Minutes with Ari Sonesh
LIBN (Long Island Business News) - November 9, 2007
Remote agents require special care
Peppers & Rogers Group, special to SearchCRM - October 18, 2007
ITExpo:
Showcasing VoIP On the Brink of Change
New Telephony - September 12, 2007
A Conversation With CosmoCom's Steve Kowarsky
Communications Solutions - August 31, 2007
The New Standard for Contact Centers
CIO Today - August 29, 2007
10
Advantages of SaaS for the Call Center
eCommerce Times - August 12, 2007
CosmoCom Fuels VisitBritain's Global Virtual Call Center
TMCnet - August 10, 2007
CosmoCom
Inks Deal with Brazil Hosted Contact Center Provider
TMCnet - August 1, 2007
Advantages of SaaS for the Call Center
CIO Today - August 1, 2007
IP, Virtual And Consolidated: The New Standard for Contact Center
Technology
Customer Inter@ction Solutions - July 2007 Issue
Contact Centre on Demand becomes a reality in SA
Contact Industry Hub - July 3, 2007
Contact Center Service Of VSNL Broadens CosmoCom Presence In Booming Indian Contact Center Market
TelephonyWorld - June 26, 2007
Indian Contact Center Firm Builds InstaCC On CosmoCom Platform
ContactCenterWorld - June 26, 2007
ePLDT pitches on-demand call center sol’ns to SMEs
Manila Bulletin - June 25, 2007
ePLDT launches call center solution
Manila Bulletin - June 21, 2007
ePLDT offers on-demand call center applications
Philippine Daily Inquirer - June 21, 2007
CosmoCom
Delivers Call Center in a Box
CRM Buyer - June 7, 2007
Cultivate An On-Demand Workforce Through On-Demand Technology
Call Center Magazine - June 1, 2007
CosmoCom
and KT Networks Partner to Offer Cosmo-One Contact Center Appliance
TMCnet - June 1, 2007
VoIP
pioneers always look ahead – not that it’s easy
LIBN (Long Island Business News) - June 1, 2007
CosmoCom
Software Makes ABS Associates' Virtual Vision A Reality
TMCnet - April 24, 2007
These ARE the sharpest knives in the drawer (Products of the
Year) (PRINT
ISSUE)
Call Center Magazine - April 2007 Issue
Think '360'
: Virtual Contact Center
Campus Technology - March 2007 Issue
Weathering
the Call Center Storm
TechWorldNews - March 19, 2007
TMC
Names Best of Show Winners of INTERNET TELEPHONY Conference & EXPO
East 2007
TMCnet - February 13, 2007
Melville’s
CosmoCom inks a new VoIP partnership
LIBN (Long Island Business News) - February 9, 2007
CosmoCom Upgrades Universe IP Suite
Call Center Magazine - February 2, 2007
CosmoCom Adds "Unified Customer Communications" To Enterprise UC
TMCnet - January 8, 2007
CosmoCom Adds "Unified Customer Communications" To Enterprise UC
Call Center Magazine - January 5, 2007
Dialing: It's Not Just For Sales Anymore
Call Center Magazine - January 1, 2007
20
Minutes with CosmoCom
Customer Inter@ction Solutions - December 2006 Issue
Contact Center
Platform Enhances Customer Interaction
CRM Buyer - December 13, 2006
CosmoCom showcases
CosmoCall Universe 4.6
AME Info - November 23, 2006
The Case
for Unified Customer Communications
CRMXchange - October 2006
Hosted contact centre launched in Bahrain
ITP Technology - October 1, 2006
The Hosts with the Most: Hosting the Call Center
VON Magazine- September 2006 Issue
CosmoCom Communications Platform
Call Center Magazine- September 15, 2006
CosmoCom Enhances Unified Customer Communications Platform
CRMToday- September 12, 2006
CosmoCom Updates Universe Contact Center App
CRM Buyer- September 12, 2006
A Talk
With Ben Eisner, New President Of CosmoCom Americas
TMCnet - September 11, 2006
A Working Example of Unified Communications
TelephonyWorld - August 22, 2006
The Virtues of Virtual (on page 44)
Contact Professional Magazine - July/August issue (PAGE 44)
Hosted service can cut in-house costs
TMCnet - July 19, 2006
Growth
Spurt
ITP Technology - July 3, 2006
IP
Rings in the Changes at Call Centers
VON Magazine - June 2006 Issue
A Sign of the Times: CosmoCom helps hearing impaired callers stay
connected
CRM - June 1, 2006
CosmoCom sign distribution agreement for on-demand contact center
TMCnet - May 31, 2006
CosmoCom and NEC Brazil Sign Distribution Agreement
TMCnet - May 30, 2006
A new
Universe - CosmoCom and Neocase come together
CRMChump - May 23, 2006
Enterprise IP Migration Strategies
VON Magazine - April 2006 Issue
Dialing Into The Call Centre
CNS Magazine - March/April 2006
‘Rightshoring' – a new solution
SourceWire - March 16, 2006
From Offshoring to 'Homeshoring' : Partners Enable Virtual Call
Centers
Phone+ - March 2006
Gartner Slots Contact Center Infrastructure Vendors
DestinationCRM - February 15, 2006
Virtual Realty: The Virtual Call Center For Branch Office
Organizations
Customer Inter@ction Solutions - January 2006
Contributed article by Steve Kowarsky, EVP CosmoCom
How The Second Internet Revolution Will Change Customer Interaction
ContactCenterWorld.com - December 13, 2005
CosmoCom adds video to its contact center technology
eChannelLine - November 27, 2005
connectit - November 23, 2005
CosmoCom Banks on Call Center Switch to VOIP
The Channel Insider (from the editors of eWeek) - November 18, 2005
|
CosmoCom
Adds Video To IVR Experience TMCnet - November 15, 2005 |
|
Everyone Should Be In The Contact Center…But How Do We Pay For It? VoIP Loop - November 9, 2005 |
|
Contact
Centers Without Boundaries VON Magazine - September 2005 Issue |
LIBN (Long Island Business News) - August 19, 2005
CosmoCom
extends partner program
eChannelLine - August 18, 2005
LIBN (Long Island Business News) - August 5, 2005
What's
Next for IP?
Call Center Magazine - August 1, 2005
eChannelLine - July 24, 2005
EagleACD
Wins Internet Telephony Innovation Award for its IP Hosted Call
Center Services
TMCnet - July 19, 2005
Note: EagleACD is powered by CosmoCom
The Next Wave: Video In Call Centers
ContactCenterWorld.com - July 5, 2005
Partner
Spotlight: CosmoCom
CRM On Demand meets Contact Center On Demand
Excerpt from RightNow Technologies Newsletter - July 2005
Network Computing - June 9, 2005
Note: BT MCC is powered by CosmoCom
Market
Analysis: IP Contact Centers
Network Computing - June 3, 2005
CRM - May 24, 2005
Microsoft Launches Call Center Software
Telecommunications - May 11, 2005
Hosted
Contact Center Apps For Everyone?
CRM - May 16, 2005
CosmoCom
Integrates Call Center Suite And Microsoft Customer Care Framework
CommWeb - May 2, 2005
Hosted
Applications and VoIP: Ready for Contact Centers?
CRM - May 2, 2005
Keeping
Colleagues In Good Humor
Washington Post - March 27, 2005
ConduIT gives sizable boost to technology firm nTelagent
Nashville Business Journal - February 14, 2005
Call
Centers in the Cloud
CommWeb - February 4, 2005
The
Facts On IP Contact Centers
Line56 - January 4, 2005
Daily
Dispatch
DestinationCRM - December 8, 2004
Outsourcer
EDS Israel Chooses All-IP Contact Center Platform from CosmoCom
ContactCenterWorld.com - December 6, 2004
EagleACD
Adds Web Chat to Wing of Hosted Services
CommWeb - October 26, 2004
CosmoCom
makes moves to defend IP contact centre patents
ComputerWeekly.com - September 23, 2004
Software
vendor may cash in on contact-center patents
InfoWorld - September 21, 2004
Israeli
Call Center Outsourcer Finds Growth Strategy
TMCNet - August 17, 2004
CosmoCall Universe IP
Contact Center Suite Upgraded
CommWeb - July 16, 2004
Listen
and Learn: CosmoCom upgrades its contact center suite after hearing
customer suggestions.
Destination CRM - July 15, 2004
Do
All Telecom Roads Lead To... IP?
Call Center Magazine - July 5, 2004
Enhancing
Service And Reducing Costs With The IP-Based Virtual Call Center
Customer Interaction Solutions - July 2004
CosmoCom's
art of communicating
Newsday - July 5, 2004
IP: Behind
the Scenes in the Latest Contact Center Offerings
Internet Telephony - June 2004
CosmoCom
Partners with Level 3 to Help Call Centers Slash Phone Expenses
Phone+ - May 25, 2004
Hosted
Call Centers Get Easier
CommWeb - May 24, 2004
Call
Center Solutions: The Outsourced Play
Communications Convergence - May 4, 2004
Hosted
Contact Center Making Gains
eWeek - May 3, 2004
Contact Center Today - April 28, 2004
Eagle
to Fly With Lift From CosmoCom's CosmoCall Universe
CommWeb - April 20, 2004
Host
of options as EagleIP eyes contact centre services
CRM and Contact Centre 247 - April 20, 2004
Contact
Center Solutions On Tap - Telcos Resale Hosted CRM by the Drink
Phone+ Magazine - April 2004
To
Boldly Go Where No Center Has Gone Before
CommWeb - February 2, 2004
IP
Contact Center
Communications Convergence - November 5, 2003
Bay
Packets launches partner program
Telephony - November 3, 2003
CosmoCom
Ranked Fastest Growing Technology Company on Long Island for Second
Straight Year in Deloitte Technology Fast 50 Program
TMCnet -October 20, 2003
CosmoCom
Buys Software Firm
Newsday Online - October 14, 2003
CosmoCom
Acquires Surf & Call
Call Center Magazine - October 17, 2003
Also on CommWeb
- October 17, 2003
Vocaltec
sells Surf & Call to CosmoCom
Globes [online] -- Israel's Business Arena - October 13, 2003
Philippines
Expanding IP Centers
CommWeb - September 15, 2003
Can
IP Technology Revitalize the Contact Center Outsourcing Industry?
by Steve Kowarsky, EVP, CosmoCom
TMCnet - October 2, 2003
Contact
Center On-Demand: An Opportunity for Telcos to be Leaders in the
Grid-Computing Revolution
Telephony - July 2, 2003
New Rules
to Spur Competition in Telemarketing Equipment
Dow Jones Business News - June 27, 2003
Address by Pieter Knook, Corporate Vice President, Mobile and Embedded Devices
Microsoft NSP website
Link2
Deploys CosmoCom Contact Center
RealMarket - June 4, 2003
Communications Convergence - May 22, 2003
Microsoft to Offer 'Contact Center in a Box'
CRMDaily.com - May 21, 2003
TMCnet - May 8, 2003
Korea
Telecom to Offer Hosted Call Centre Services
Total Telecom - May 5, 2003
BT Ignite Forges New Ground with Contact Center Service
Telephony - April 7, 2003
CosmoCom Cuts Deals in
Turkey and China
Long Island Business News - March 28, 2003
BT Ignite Selects
CosmoCall Call Centre Platform
Total Telecom - March 27, 2003
ePLDT
subsidiary launches IP Network-based services
Digital Philippines - March 4, 2003
Contact
Centers On-Demand Can Protect Core Revenue
by Steve Kowarsky, EVP, CosmoCom
America's Network - March 2003
How
SIP is Transforming the Call Center Industry
Internet Telephony - SIP Spot - February 2003
Rockwell
& CosmoCom Provide Integrated VoIP Solution
CommWeb - February 18, 2003
Call
Routing. Please hold for a specially selected operator.
Customer Service Newsletter - Vol. 31 No. 1 - January 2003
Customer Inter@ction Solutions - January 2003
On-Demand
Contact Centers
An Opportunity for Carriers to Reverse Revenue Drain
by Steve Kowarsky, EVP, CosmoCom
XChange - January 2003
CosmoCom Reports 120 New Clients in '02
Newsday - January 8, 2003
BSD Designs
Virtual Call Center for 150 Languages
New Telephony - December 12, 2002
TMC - December 11, 2002
CosmoCom Powers
CRM-Enabled Contact Center Offering from Takachiho Koheki and
salesforce.com Japan
BizYahoo - November 18, 2002
ContactCenterWorld.com - November 14, 2002
Story also covered at:
Contact Central Breaks into Local GovernmentBT announcement - November 11, 2002
Deloitte
& Touche Unveils Ranking of Long Island's Fastest Growing
Technology Companies
BizYahoo - October 18, 2002
by Stephen R. Kowarsky, EVP, CosmoCom
Contact Centres - October 1, 2002
Pulver100:
100 Companies to Watch (October 2002)
pulver.com - October 1, 2002
CommWeb.com - September 29, 2002
The
Third-Annual TMC Labs Innovation Awards
CosmoCom - CosmoCall Universe v4.3
Customer Inter@ction Solutions - TMC Labs Reviews - September 2002
CommWeb - August 20, 2002
CosmoCom Expands
Offering for Outsourcers with Flexible, IP Contact Center Solutions
and Pay-Per-Use Pricing Options
TMCnet.com - August 20, 2002
Delivering IP Capabilities to Service Providers
Customer Inter@ction Solutions - August 2002
CosmoCom Enhances
British Tourist Authority's Travel Website with Interactive Chat
Feature for Live Service
BizYahoo - July 31, 2002
2002 Editors' Choice: CosmoCom Launches NGIN
Customer Inter@ction Solutions - June 2002
CosmoCom,
Onyx Power Sonera Juxto Offering
ASPconnection.com - June 26, 2002
BizYahoo - June 18, 2002
Telcordia Technologies Teams with Microsoft and CosmoCom on Hosted Contact Center Solution
TMCnet.com - June 5, 2002
Story also covered at:
CosmoCom unveils new version of CosmoCall UniverseCallCenterBiz.com - June 4, 2002
Story also covered at:
CosmoCom Debuts Integrated Predictive DialerTMCnet.com - May 28, 2002
Story also covered at:
- ContactCenterWorld.com - June 19, 2002
- Asia Pacific Call Centre News - June 7, 2002
- Total Telecom - May 28, 2002
- CallCenterBiz.com - May 28, 2002
- TelephonyWorld - May 28, 2002
- IP Pulse - May 28, 2002
CRMDaily.com - May 22, 2002.
Special
Report: If You Want Something Done Right, Do It Yourself
Web-Enabling the Call Center: Web Self Service
CallCenterBiz.com - May 2002
Additional 19
Contributors Join SALT Forum to Cooperate in Development of
Specification for Multimodal and Telephony Applications
SALT Forum - May 7, 2002
FalconStor
takes top LISA prize
LISA 2002 Winners
Long Island Business News - May 2, 2002
TMCnet.com - April 9, 2002
Story also covered at:
Sonus Teams with CosmoCom for Hosted Call-Center PlatformCosmoCom announces new product for intelligent call routing and partners with VoIP vendor.
Total Telecom - April 8, 2002
Story also covered at:
CosmoCom's IP-Based Call Center Demonstrates Interoperability With Sonus Networks' Voice Infrastructure SolutionsBizYahoo - April 1, 2002
Story also covered at:
- LightReading - April 1, 2002
- Newsbytes - April 1, 2002
- TelephonyWorld - April1, 2002
- CallCenterBiz - April 1, 2002
- TelecomIT - April 1, 2002
CallCenterBiz.com - March 11, 2002
Syntone
Selects CosmoCom Platform to Build Morocco Call Center
CallCenterBiz.com - February 19, 2002
ASP.com - February 6, 2002
When
the Twain Shall Meet
Future Helpdesk supplement - February 2002
Contact Center World - January 27, 2002
Deloitte
& Touche Recognizes the 50 Fastest Growing Long Island Technology
Companies
Syracuse.com - January 11, 2002
Customer Inter@ction Solutions - January 2002
Story also covered at:
Feature: Communications Solutions Products of the Year 2001Communications Solutions - January 2002
Story also covered at:
Special Focus: Internet Telephony Products of the Year 2001Internet Telephony - January 2002
Story also covered at:
One Queue, No ChokingCommunication Convergence - January 2002
Call-Center
Technology In One Tidy Package
This article is in pdf
format; viewing requires Adobe Acrobat
Newsday - December 17, 2001
Call Center Magazine - December 5, 2001
Quality
Trumps Quantity
Communications Convergence - December 5, 2001
CRMDaily - November 16, 2001
Story also covered at:
- LI Newsday, Industry Focus - November 26, 2001
- BizYahoo - November 16, 2001
-
British Telecom Selects CosmoCall Universe for Contact Central
BizYahoo - November 14, 2001 - TelephonyWorld - November 16, 2001
Total Telecom - November 14, 2001
CosmoCom
Upgrades CosmoCall Universe to SIP and Win XP RTP
Pulver.com - November 15, 2001
- TMCnet - November 15, 2001
- Multex.com - November 15, 2001
- ChamberBiz - November 15, 2001
- TelephonyWorld - November 15, 2001
BizWatch - November 14, 2001
Story also covered at:
CosmoCom Win 'Best New Product' at the 6th Annual Irish Call Centres AwardseCustomerServiceWorld - November 9, 2001
To
The Rescue
Global Telephony - November 1, 2001
Yahoo - October 17, 2001
Story also covered at:
- NewsAlert - October 17, 2001
- Long Island Business News - October 18, 2001
CRMDaily - October 15, 2001
Story also covered at:
VocalTec and CosmoCom Announce Strategic Alliance to Provide Telcos with Hosted IP Contact Center SolutionsCNN Money - October 11, 2001
Story also covered at:
VorTecs and CosmoCom Form Alliance to Integrate IP Call Center Platform into Next Generation Contact CentersYahooNews - October 11, 2001
Addition
of 11 New Members Showcases Diversity of Sonus Networks' Open Services
Partner Alliance
CNET.com - October 9, 2001
CallCenter Magazine - October 5, 2001
Chatting to Computers
Internet Protocol may be the next step towards virtual call centres
The
Times (UK) - October 2, 2001
BizYahoo - October 1, 2001
Story also covered at:
ipVerse and CosmoCom Partner to Offer Unified Contact Center Solutions to CarriersCosmoCom Joins ipVerse Open Softswitch Alliance (OSA)
BizYahoo - October 1, 2001
The
Third Annual Users Choice Awards
Customer Support Management - October 1, 2001
By Erik J. Laurence, Vice President, Marketing and Business Development, CosmoCom
Communications ASP magazine - September/October 2001
Enterprises
win with VoIP
VoIP technology proves to be a reliable, scalable and affordable
solution
Communications
News - September 2001
TMCnet BizWatch - September 2001
CosmoCom,
ISC Form Alliance
TMCnet BizWatch - September 19, 2001
Asia Pacific Call Centre News - September 17, 2001
Soffront
Software Joins Forces With AT&T
Internet
World - August 21, 2001
BizYahoo - August 21, 2001
Story also covered at:
CosmoCom Named
"Gold Best-in-Class" Winner in the Third Annual Users Choice Awards
BizYahoo - August 9, 2001
Robert Frances Group - August 6, 2001
Virtual Contact Centres now more than virtual reality
Customer Interface Europe - July/August 2001
By Roger Sinden, Business Development Director - EMEA, CosmoCom
Customer Relationship Management magazine - July 2001
CosmoCom
Releases CosmoCall Universe Version 4
BizYahoo - August 2, 2001
BizYahoo - August 1, 2001
Story also covered at:
CosmoCom Introduces CosmoConnector for Rapid and Seamless Integration of CosmoCall Universe with Leading CRM ApplicationsBizYahoo - August 1, 2001
Story also covered at::
CosmoCom Announces VoIP Connection ServerTMCnet.com - July 31, 2001
Story also covered at:
ABS Deploys CosmoCall Universe for Help CenterPhone+ - July 26, 2001
Story also covered at:
Contact Centre RevolutionPrinceton News - July 2001
Read a review of the IP-ACD market, in this Princeton Consulting publication
This article is in pdf format; viewing requires Adobe Acrobat
How
ASPs Can Set You Free
Call Center magazine - July 2001
Read about CosmoCom in "Hosted Software for ASPs"
section.
BizYahoo - July 9, 2001
Story also covered at::
Tomorrow's Call Center, Today: A Conversation with Ari Sonesh, CosmoCom.The Executive Magazine - July 2001
This article is in pdf format; viewing requires Adobe Acrobat
Microsoft
Recognizes CosmoCom as a Certified Partner Award Finalist; Award
Recognizes Worldwide Innovation using Microsoft Technologies
BizYahoo - June 26, 2001
News Alert - June 26, 2001
Story also covered at:
IP Technology Could Lead to Call-Center RevolutionTelecommunications Reports - June 25, 2001
CosmoCom's Director Product Management, Steve Kaish, talks about the benefits of an all-IP ACD.
E-gov
Holding on Line 1
Federal Computer Week - June 18, 2001
New Customer
Needs Will Force Call Centres to Become Contact Centres
Ovum Press Release - June 14, 2001
CosmoCom
Tracks IP Sessions
CommWeb - June 7, 2001
CosmoCall Universe now includes CosmoCorder, a recording tool for
caller interactions.
CosmoCom Provides New Generation Call Centers with Recording Capability for Multimedia Sessions
Story also covered at:
BizYahoo (Microsoft Press Release) - June 5, 2001Microsoft Delivers Software Solutions at SUPERCOMM 2001:
Microsoft Technology Is Key to End-to-End Solutions That Create New Business Opportunities for Network Service Providers
Microsoft
Business - Executive Circle Magazine - May 2001
'Press #' for Satisfied Users
Read about CosmoCom in "Moving Up the Value Chain"
This article is in pdf format; requires Adobe
Acrobat to view.
CBS
MarketWatch - May 10, 2001
Soffront Strikes Deal with CosmoCom to Offer its Customers Multimedia
IP-Based Communication Technology as a Hosted Solution
CallCenterWorld.com
- May 9, 2001
1-1 Exclusive Interview With CosmoCom
CallCenterWorld.com
- April 10, 2001
CosmoCall Universe Selected As Backbone Of New Generation Contact
Center Kiosks
Story also covered at:
CallCenterWorld.com - April 10, 2001New Japanese Reseller For CosmoCall Universe
Story also covered at:
- LocalBusiness.com - April 4, 2001
Store-within-a-store
IndustryClick - April 6, 2001
GateLinx Uses CosmoCom to Support In-Store Kiosks
By Roger Sinden, Business Development Director - EMEA, CosmoCom
Customer Relationship Management Solutions 2001
hongkong.com
- March 29, 2001
wCare Adds Wireless Access to CosmoCall Universe Platform
CosmoCom IP Integrated Into Telcordia's Platform
SoundingBoard
- March 2001
VOIP Sees Ups and Downs as a Customer Management Tool
CosmoCom's Complete Call Center Now Supports Mobile Internet Users
CallCenterBiz.com
- March 21, 2001
CosmoCom announces wireless CRM services
One-Wire Wonders At Work
Customer Inter@ction Solutions - March 5, 2001
Meeting The Challenges Of Choice With IP Telephony
eCRM to the Rescue
TMCNet.com - February 22, 2001
CosmoCom Releases New Version Of Its IP-Based Call Center Software
CosmoCall Universe 3.3 Adds Multilingual Chat, Blended Dialing, and PSTN Switch Integration
RealMarket - January 31, 2001
Telcordia Launches End-to-End Next Generation Contact Center Solution -
CosmoCom, e-talk Corporation, ISC and Primary Matters provide Next-Generation Contact Center Solution with Leading-Edge Technology
CosmoCom Forms Alliance With Ceon; Integration Enables Service Providers to Deliver Voice, Video and Data Services Over a Single All-IP Network
BizYahoo - January 9, 2001
CosmoCom Announces Deployment of CosmoCall Universe at ClickDotCare
CosmoCom Takes Its Largest Order Ever
Wireless Week- January 8, 2001
UK's Marconi orders $12 mln in software from CosmoCom
CosmoCom tunes in $12M in Marconi orders
Dow Jones - January 8, 2001
CosmoCom Receives $12 Million Commitment From
Marconi; Firms Agree to Integrate CosmoCom's CosmoCall Universe and Marconi's Intelligent Packet Network Line
- BizYahoo
- Telecom Business Magazine- January 8, 2001
- postnet.com - January 8, 2001
- RealMarket - January 9, 2001
- CallCenterBiz.com - January 8, 2001
- 10meters.com - January 9, 2001
CosmoCom Joins Siebel Alliance Program as a Premier Software Partner. CosmoCom's CosmoCall Universe Platform Will Complement Siebel eBusiness Applications in Multimedia IP-based Call Centers
Story also covered at:
- MSN Money Central - January 2, 2001
- ZDNet's Tech Infobase - January 2, 2001
- Newsalert.com - January 2, 2001
- RealMarket - January 2, 2001
- TelecomClick - January 2, 2001
- BizYahoo
- Line56 - January 2, 2001
Crain’s New York Business, December 20, 2000
CosmoCom included in listing of biggest venture capital investments in New York area firms in the third quarter of 2000
DMNews.com - December 8, 2000 [PDF]
Service Makes or Breaks Your Brand
CNET News.com - December 7, 2000
Article about the Social Security Administration IT initiative including mention of CosmoCom as one of the technology companies involved with the initiative.
Call Center Magazine - December 5, 2000
Special Section: Multimedia Products That Bring Customer Service To Life
Top Spin fund invests $2M in CosmoCom...
Long Island Business News - November 24, 2000
LI hits $90M jackpot in 3Q - CosmoCom, Spearhead lead venture cap pack
Special Supplement focuses on the changing face of CRM. Contains many insights from CosmoCom Executive Vice President, Steve Kowarsky and a feature entitled "CosmoCom Helps ByeByeNOW.com Create Integrated Telephony & Customer Care Infrastructure"
Seven Page Report Includes:
- Staying Ahead of the CRM Curve
- Channeling and Campaigning: Front Office Challenges
- e-CRM: What the Web's Got to Do with It
- The Outsourcing Alternative (Including ByeByeNow.com story)
CosmoCom Speaks The Universal Language - Believing that IP will become a universal computing language is one thing, but allying with Onyx Software Corporation to provide businesses the ability to leverage multi-channel customer interactions is another. The alliance pairs CosmoCom's patented contact center platform with Onyx 2000, a customer-centric e-business application that provides seamless relationship management functionality for employees, customers, and partners, allowing live and message-based interaction across any channel and any device.
Call Center New - Headlines - October 31, 2000
CosmoCom Debuts CosmoPhone 2000
Air Force hands controls to information seekers
Newsday - November 6, 2000
Tech Alert - Coverage of CosmoCom's office opening in Japan.
CosmoCom teams up with Onyx to offer Internet-based CRM - Technology allows for communication over phone and Internet.
CBSMarketWatch – October 16, 2000
CosmoCom, Inc. the leader in Internet Protocol (IP) contact center technology, announced today that the company has opened an office in Tokyo.
- Wall Street Research Net (WSRN.com) - October 16, 2000
- TMCnet.com People & Places - October 19, 2000
- Taiwan.Internet.Com - October 16, 2000 (Chinese - Traditional)
Upgrades May Set Stage for ASPs
Business and Finance - October 5, 2000 [PDF]
Merging telephone and web
Web Live Contact Report - Live chat, analog callback, VoIP, video: Here's the who, what, where, when, you need to know now.
CBSMarketWatch - September 28, 2000
CosmoCom, Inc., the leader in IP contact center technology, announced today that appello, a full service provider in the area of technical support, has gone live with CosmoCom's flagship product CosmoCall Universe.
CosmoCom Secures $40 Million CosmoCom announced that the company has closed a round of $40 million in additional private equity financing.
Silicon Alley Daily, September 19 Alley Financing
Communications company CosmoCom captured a near-cosmic round of
financing this week, raising $40 million from the Intel
Communications Fund (ICF), Marconi Ventures, and Technology
Crossover Ventures
destinationcrm.com September 19 issue
CosmoCom, a provider of Internet protocol (IP) contact center
technology based in Melville, New York, has closed a round of $40
million in additional private equity financing.
CosmoCom gets $40M from Intel, Marconi, Technology Crossover Internet protocol contact center CosmoCom Inc. has closed a $40 million venture capital round from Intel Communications Fund, Marconi Ventures and Technology Crossover Ventures. CosmoCom will use the money to build its technology development and marketing programs.
TMCNet, September 18: On the Bizwatch Breaking News scroll
Newsday, September 18: Online and print editions
ISP Planet- The Intelligence Center for the ISP Community, September 14, 2000The IP-Based Call Center - Alex Goldman
[September 13, 2000] ISPs know the Internet and understand communications convergence, but even if you're already living and breathing this technology, the power of CosmoCom's IP-based call center will impress you.
C@LL Center CRM Solutions- Tmc Labs - September 2000
CosmoCom has been selected as an award winner in Customer Support
Management's Third Annual ICCM Best of Show Awards.
Web Rings Up Changes in Call Centers Call centers are caught by the ripple effect of the web's impact on telecommunications billing and sales. As more telecom service providers seek the efficiencies gained from self-servicing advancements, such as electronic bill payment and presentment (EBPP) and online order provisioning, the requirements for telco call centers are changing, calling for new technology and staffing.
Information Week.com - News Feature, September 4, 2000
CRM And Call Centers Get Together -Mergers and partnerships are
yielding packages that help users boost service standards.
Comweb.com
- September 1, 2000
Feature article - Unified IP platform combined with eCustomer assistance software provides businesses with enhanced email
capabilities.
TMCNet.com - September 1, 2000 CosmoCom, Brightware Form Global Alliance To Deliver E-Customer Interaction Solutions CosmoCom, Inc. and Brightware, Inc. announced a global alliance that will provide businesses with state-of-the-art e-customer multimedia communication solutions.
Realmarket.com - August 30, 2000
CosmoCom and Brightware Form Global Alliance to Deliver State-of-the-Art
eCustomer Interaction Solutions CosmoCom and Brightware announced an
alliance that will provide businesses with eCustomer multimedia
communication solutions. The alliance leverages CosmoCall Universe
with Brightware 2000 product suite. Brightware's software will
provide answers and suggested responses for email and chat inquiries
while CosmoCom's platform will provide queuing and routing for live
and message-based human interactions.
ZDNet News - August 30, 2000
CosmoCom and Brightware Form Global Alliance to Deliver State-of-the-Art
eCustomer Interaction Solutions CosmoCom, Inc., the leader in
unified contact center technology, and Brightware, Inc., the leading
supplier of eCustomer Assistance software for the Internet, today
announced a global alliance that will provide businesses with
state-of-the-art eCustomer multimedia communication solutions.
Yahoo! News Financial - August 30
CosmoCom and Brightware Form Global Alliance to Deliver
State-of-the-Art eCustomer Interaction Solutions
Unified IP Platform Combined with eCustomer Assistance Software
Provides Businesses with Improved Efficiencies and Enhanced Email
Capabilities
Forbes.com- August 15, 2000
CosmoCom, Onyx To Launch Portal-Based CRM
[August 14, 2000] CosmoCom, Inc. and Onyx Software Corp. said they
will co-develop a customer relationship management application
designed for communications transactions conducted across multiple
types of channels.
TMCnet.com- August 15, 2000
CosmoCom, Onyx Bring Benefits of IP Technology To Customer
Relationship Management
CosmoCom, Inc. announced a strategic alliance with Onyx Software
Corporation to provide business the ability to leverage
multi-channel customer interactions to strengthen and enhance
customer relationships.
Comweb.com – August 9, 2000
Internet Telecom To Showcase e-Business Technology Solutions
Program will feature exhibitors demonstrating their e-commerce solutions and conferences that will provide attendees with the latest in e-business strategies.
Internet Week Online - June 19, 2000
Cosmic Call Center - CosmoCall Universe Call Center adds a new level
of functionality to your CRM
Le
Monde Informatique - June 16, 2000 (In French)
Un centre d'appels multimédia mutualisé
Yahoo -
May 25, 2000
Onyx Software Boosts Performance of Customer-Centric E-Business Portal
with Lightweight Web Architecture
CallCenterBiz
- May 4, 2000
CosmoCom Picks XTel as Australian Distributor
e-marketing
- April 6, 2000
CosmoCom s'installe en France (in French)
Internet
Telephony Infocus Ezine Exclusives - April 3, 2000
Hosting in the "e" generation
Les Echos -
April 2000
Restez, fidèles clients! (in French)
CC News -
April 2000
Software publisher, telemarketer connects phones to Web
Le
Journal Informatique - March 30, 2000
L'Américain CosmoCom investit le marché du Web Call Center (in French)
RealMarket.com -
February 15, 2000
Vizacom Partners with CosmoCom
Call
Center News Service - February 10, 2000
Vizacom & CosmoCom to Web-Enable Telemarketing
Information
Week Online - January 3, 2000
A New Era For Voice - Truly converged IP services are almost ready for the
enterprise
Computer
Telephony - December 1999
Computer Telephony Products of the Year '99 - CosmoCom's Virtual ACD
The IP Pulse -
December 6, 1999
Madritel to Use CosmoCom/Siemens Product For CC
RealMarket.com -
November 25, 1999
Madritel Teams with Cosmocom and Siemens
Internet
Telephony Magazine - November 1999
Web-Enabled Call Center Products
CallCenter
Magazine - November 1999
First Look - CosmoCom's CosmoCall Universe
Computer
Telephony Magazine - November 1999
Web-Enabled Call Centers - The Customer Always Clicks Twice
Long Island
Business News - November 5, 1999
CosmoCom Lands $15M VC Boost
The IP Pulse -
November 8, 1999
CosmoCom Receives $15.3 Million in Financing
RealMarket.com -
November 5, 1999
CosmoCom Receives Mezzanine Funding
Newsday -
November 5, 1999
CosmoCom Gets $15.3 Million in Funding
Silicon Alley
Daily - November 3, 1999
CosmoCom Lands $15.3 Million
VentureWire -
November 3, 1999
CosmoCom Gets $15.3-Million Mezzanine Round
ILocus.com
- November 2, 1999
CosmoCom raises $15 million in third round of financing
Dow Jones News
Service - November 2, 1999
CosmoCom To Get $15.3M Investment
TMCnet.com
- October, 1999
CosmoCall Universe is awarded 1999 Call Center Solutions Editors' Choice
Northernlight.com
- October 11, 1999
Carrier-Class Convergence from Marconi Communications at Telecom '99
Communications
News - September 19, 1999
Short Takes
RealMarket.com -
September 13, 1999
Web-Enabled Call Centers Grow Up with Cosmocall Universe
TMCnet.com -
September 8, 1999
CosmoCom Delivers Enterprise Class Pure IP Customer Interaction Software
TeleServices
News - September 6, 1999
PRN Emphasizes Chat Over Phone on Web Site
Computer
Telephony Magazine - September 1999
Somewhere Out There - Welcome to the Realm of Virtual ACDs
Ignites.com - August
6, 1999
Fidelity’s Internet-to-Telephone Connection: What’s It Cost?
Internet
Week - August 2, 1999
Computer Telephony Integration -- Call Center Breakthrough
Real Market Research - July
26, 1999
CosmoCom Partners with SysLogic
TeleServices News (DM News.com) - July 1, 1999
Upgrade Provides Web Chat, Outsourced Services
WatchIT.com
CosmoCom's Call Center Solution (video clip)
Data Communications
- June 1999
Voice Over IP
Newsday - May 6,
1999
Software Awards Winners Named
WildWildWeb
Television - May 5, 1999
Par for the Course
CallCenter Magazine -
May 1999
CosmoCom wins Call Center Magazine's Editors' Choice award for CosmoCall
2.0.
Call
Center Solutions - May 1999
The Uncentered Call Center: Building Distributed Or Virtual Call Centers
With CTI And Internet Telephony
TMCnet - April
21, 1999
Beyond Middleware: The Web-Enabled Call Center
IP Telephony -
April 1999
VoIP Solutions and Services
Microsoft
Developer Network Newsstand - March 22, 1999
Live Customer Service on the Net Helps Avoid "Screw-ups"
Computer
Reseller News - March 15, 1999
Web-Based Call Centers Are Red Hot
Facts Online -
February 1, 1999
CosmoCom named 'hot' technology company by Facts Online
Sounding Board
Online - February 1999
IP Answers the Call (Center)
X-Change - February
1999
"Don't Call Me" Call Centers
atnewyork.com
Online - January 22, 1999
CosmoCom Nets $4 Million
IPX Pulse - January
21, 1999
CosmoCom Receives $4.1 Million in Financing to Develop & Market
CallCenter Product
Microsoft
Developer Network Newsstand - January 18, 1999
CosmoCom Releases CosmoCall 2.0 Bringing Live Customer Service to the
Internet
Real Market Research -
January 14, 1999
CosmoCom Brings Live Customer Service to the Internet
Teleconnect
Magazine - December 1998
Call Center Roundup
Call
Center Magazine - December 1998
Web Sites That Drive Customers to Call Centers
Customer Support
Management Magazine - November/December 1998
CosmoCom Revamps the ACD
Newsday -
November 13, 1998
Customer Service Lacking on Web / Report shows companies slow to reply to
e-mail
Solutions
Integrator Magazine - November 1, 1998
Unified Messaging Hits Help Desk
TeleTalk Online (in
German) - November 1998
CT-Expo New York - Trends und Produkte von der Computer Telephony Expo
Fall '98
eBusiness
News - October 29, 1998
Collaborative Browsing
BankOne Resource
Center - October 23, 1998
Collaborative Browsing: A New Tool for Web Storefronts
LAN Times Plus -
October 12, 1998
Team adding IP to telephone support
InternetWeek
- September 21, 1998
Help Desks Get Helping Hand
CTI Magazine -
September 1998
Internet ACDs Increase Customer Contact Choices
RT Magazine - July
1998
Cybershoppers Can Talk To Web Retailers In Real-Time With New Software
SellingPower
Magazine - July 1998
Show and tell
Computer
Telephony Magazine - July 1998
Webified Call Center Roundup
Long Island Business
News - June 1, 1998
CosmoCom
Beyond
Computing Magazine - May 1998
Telecommuting Productively
Financial
Times - April 8, 1998
Ignore the hype
ZDNet Inter@ctive Week Online - April 6, 1998
CA forges E-Com Partnerships
CMP Net -
March 30, 1998
Venture Capitalists Going Back to Basics
Call Center
Magazine - March 1998
CosmoCom's CosmoCall
Computer
Buyer's Guide and Handbook - March 1998
CosmoCom's CosmoCall
Germany's NTV - March
1998
CosmoCom television clip
AFSMI - February 1998
Contact Enabling Applications
Computerworld -
January 26, 1998
CA courts support from tool partners
PCWeek Online (In Japanese) - January 1998
Globes Magazine (In Hebrew) - December 25, 1997
Newsday -
December 30, 1997
DOING THE DEAL / CosmoCom Hitches Its Wagon to a Star
Computerworld
- December 10, 1997
Free Software Helps CosmoCom Introduce CosmoCall
PCWeek
Online (In Japanese) - Fall 1997
Fall Internet World 97 Report
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