COSMOCOM AND NEKOTEC TELECOM TEAM AND
WIN SERVING THE LATIN AMERICAN CONTACT CENTER MARKET

Nekotec Telecom to Continue Leveraging its Customer Base in
Mexico, Colombia and Central America to Grow with CosmoCom Products

CosmoCom and Nekotec Telecom recently announced their Value-Added Reseller Agreement to supply the Latin American market, especially the carrier market, with CosmoCom products. Nekotec Telecom's major customers include Telmex and America Movil. Several major projects have already been won under the agreement and are well under way. When completed this spring, these wins will give Nekotec Telecom an impressive installed base of 12 virtual contact centers spanning 27 locations with more than 3,000 agent seats, touching operations such as those of Call Center de Mexico and MDY Contact Center.

Nekotec Telecom's flagship product is the NK90 service node, with features such as IVR, VoIP gateway, and media server. The NK90 gives service providers the capabilities necessary to automate their processes, build innovative value-added services, and deliver market solutions that provide value to end users. CosmoCom's all-IP contact center technology is being offered as the NKCC, a module within the NK-90 product line. Nekotec Telecom configures, installs, and integrates the CosmoCom platform with existing telco infrastructure, making the transition to an IP contact center a smooth one.

Find out more in the full release at http://www.cosmocom.com/pressreleases/PressReleases2006/pr02222006.htm

A VIEW FROM THE CORNER OFFICE

CosmoCommunity – the CEO's Point of View

By Ari Sonesh, CEO -  The excitement is building as the date for our first user group event, CosmoCommunity 2006, is getting closer. May 17th is rapidly approaching, and if you haven't already done so, it's time to make a commitment to the event by finalizing registration and travel plans.

I know that by now ample information about CosmoCommunity has been sent your way, enumerating the reasons why you should attend this premier event. I'd like to take this opportunity to share my personal perspective about why CosmoCommunity will be invaluable to you and your business.

Successful technology vendors create new technologies that help their customer to achieve their business objectives. But one vendor's technology in itself is not enough. It's the whole product that a customer really needs.

What is a whole product?

In this case, the whole product is CosmoCom's innovative software, complementary software, plus the hardware needed to run the software. The whole product includes the VOIP infrastructure such as the Gateway and Softswitch, and also applications such as IP-Centrex, ASR, CRM, etc.

Successful whole products include still more -- not only the various key technologies, but also the implementation, training, support, reporting, delivery and connectivity. There is no single vendor that can bring all of these goods and services to the market.

It really takes a community to deliver a solution...a collaboration between the customers and the vendors. It's a kind of ecosystem that we have come to call EcoCosm. At CosmoCommunity 2006, the EcoCosm members will be together at one venue.

CosmoCommunity 2006 will bring together customers, CosmoCom employees, other technology and application vendors, network service providers, system integrators, professional services organizations and consultants, all of them sharing and creating dialogue about their experiences, needs, and innovations.

This community dialogue will enable customers to make better use of their CosmoCom investment, and will also enable CosmoCom and its partner vendors to improve. By providing feedback and suggestions to technology vendors and service providers, customers help them to deliver better products and services, and to more effectively address customer needs. Bottom line, everybody wins.

What to expect

You will meet and mingle with your peers and with CosmoCom staff, and gather the latest information not only about CosmoCom, but also about the event sponsors' technologies and offerings. Expert keynote speakers will be sharing their opinions and experiences in the field, and many high level presentations from your peers will reflect a thorough understanding of the "whole product".

Furthermore, the technology people can extend their stay and participate in technical workshops to deepen their ability to utilize and maintain the technology.

Last but not least, communities must also maintain social life. Expect networking events, relaxing socialization in a beautiful setting, and some downright fun!

So getting back to the CEO's point of view, I'd like to simply say, "Drop Everything and attend CosmoCommunity 2006 this May in New York!" In return for your commitment, I can promise you an enriching experience that will indeed "Maximize Your Investment in CosmoCom Technology." CosmoCommunity 2006 has become a major element of our strategy towards providing the best possible solution for our customers, and truly reflects our objective to create a world class company that is committed to providing the utmost in value and customer satisfaction.

Looking forward to see you on Long Island in May !

Read more about CosmoCommunity and register at http://www.cosmocommunity.com

COSMOCOM'S CTO HONORED

Receives Prestigious "40 Under 40" Award

Long Island Business News, the regional business publication servicing the Long Island (New York) area, has recognized 40 rising stars under the age of 40 each year since 1998. A steering committee selects the honorees based on such criteria as business accomplishments and community involvement. Winners are honored at an award breakfast that now attracts about 600 attendees and features a prominent business or government leader. LIBN has dubbed this the "40 Under 40" award.

CosmoCom is proud to announce that Chief Technology Officer, Steve Dellutri, was inducted into the prestigious "40 Under 40" group at a gala ceremony on February 2nd. Among the local business and government dignitaries was keynote speaker George Ross, EVP of the Trump Organization and co-star of TV's The Apprentice.

Steve Dellutri was a founder of CosmoCom (with CEO Ari Sonesh and EVP Steve Kowarsky). Dellutri has been involved at all levels in the creation and development of CosmoCom as a startup company, from the two-person "garage operation" to the multinational organization we are today. Steve is the chief architect of the CosmoCall Universe technology and is a distinguished professional in the fields of information technology and networking. His community involvement with the Boy Scouts of America, the Special Olympics, and other community organizations, all helped contributed to his selection for this outstanding honor.
 

Congratulations, Steve, from all of your friends at CosmoCom!

ARI SONESH SPEAKS AT PTC '06

Participates in CEO Roundtable in Honolulu

At the invitation of industry pioneer Jeff Pulver of Pulver Media, CosmoCom's CEO, Ari Sonesh, was a speaker in the Pulver sponsored "VoIP CEO Roundtable" at PTC'06 in Honolulu on January 15th.

Founded in 1980, the Pacific Telecommunications Council (PTC) is an international, non-profit, non-governmental membership organization whose mission is to promote the development, understanding and beneficial use of telecommunications and information technology throughout the entire Pacific.

The purpose of the VoIP CEO Roundtable at the PTC '06 event was to discuss the market trends that are being used as directional guides in the decision making processes of some of the major CEOs in the VoIP industry. Ari was pleased to share his insights with other prominent CEOs on thought provoking topics related to VoIP and its explosive growth.

 

REPORT FROM THE MECC SHOW

CosmoCom and Business Partner Intertec Shine at Dubai Call Center Show

At the end of January, CosmoCom and business partner Intertec Systems joined forces to show the latest in IP contact center technology at the Middle East Call Centre (MECC) 2006 Exhibition at the Crowne Plaza Hotel in Dubai, UAE.

The event ,sponsored by Insights, is a selective show geared to contact center professionals looking to benefit from the experiences of regional Call Centre practitioners who have experienced successful contact center implementations, complemented by product and technology exhibits from leading contact centre vendors.

By all accounts, the show was a big success. The CosmoCom and Intertec booth was in the best spot on the show floor and attracted a huge number of visitors. Attendees came to see CosmoCall Universe in action and to get answers to many questions. Our participation lead to the signing of a several new contracts, with details to be announced soon.

CosmoCom looks forward to continued mutual success with active business partners like Intertec.

COSMOCOM AT SPRING VON

If you are planning to attend Spring VON in San Jose, March 15-17, be sure to look for CosmoCom on the show floor and on the speaking roster.

Come and meet several CosmoCom executives who will be on hand in CosmoCom booth #346 to tell you about CosmoCom solutions and answer your questions. In addition, CosmoCom CTO Steve Dellutri will participate in the "Purple Apps" panel on Friday, March 17 at 1:20 pm. This interesting session explores "...services that do more than transport that have been called 'purple apps', to separate them from the black and white of commodity minute pricing.

If you have not yet decided to visit the show, please feel free to be our VIP guest and get either a $200 discount off the full conference pricing or a Free Exhibit Hall pass when you pre-register online at www.von.com/register using the priority code "COSMOCOMVIP" before March 13 . Print out this handy CosmoCom VIP Guest pass to help you register.

 BITS & PIECES: SOME VOIP FACTOIDS

Next Gen Voice Equipment on the Rise
According to Infonetics Research, worldwide next-gen voice equipment revenue increased 50 percent from 2004 to reach $2.5 billion in 2005 and is projected to increase 145 percent, reaching $6.2 billion in 2009. The research indicated that all equipment categories in the next-gen voice market (media gateways, softswitches, session border controllers, voice application servers, media servers, home subscriber servers) are up year-over-year. With many incumbents worldwide having announced long-term migration plans, the study forecast a total of $21 billion will be spent on next-gen voice equipment worldwide between 2005 and 2009.

WHO'S TALKING? RECENT INK

The January edition of Customer Inter@ction Solutions features a contributed article by CosmoCom EVP Steve Kowarsky. The piece, called "Virtual Realty: The Virtual Call Center For Branch Office Organizations," takes an in-depth look at some of the benefits that a unified virtual call center offers to branch office organizations like banks, insurance companies and real estate companies. Steve uses a fictional real estate company called "Virtual Realty" to illustrate these benefits. 

CosmoCom has also been named a winner of both a Customer Inter@ction Solutions 2005 Product of the Year Award and an Internet Telephony 2005 Product of the Year Award. Announcements of both wins appear in the respective January and February editions of each magazine and online. As an added bonus, CosmoCom-based CCOD provider Eagle ACD also won a Customer Inter@ction Solutions award. Congratulations to all for making CosmoCall Universe a winning product.

Destination CRM recently published an article called "Gartner Slots Contact Center Infrastructure Vendors" that covered the publication of the new North American Magic Quadrant for Call Center Infrastructure where CosmoCom is listed as a visionary. The article is a good synopsis of the much anticipated report and even has a paragraph devoted to CosmoCom's presence in the quadrant.

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom France

Mikael Morillon joined the France office in January as a Project Manager. .Mikael was formerly with Frequence Plus Services (Air France Group), Eurosport and ACCOR, is fluent in French, English and Spanish, and holds a Baccalaureat degree from STI.

CosmoCom UK

Claire Reeves, Part-time Admin/Office Manager: Claire joined the UK office in January...just in time for that office's move to their new quarters ! Claire's extensive administrative experience and organizational skills are a very welcome addition to the staff.

CosmoCom Israel

Tomer Raanan joined the Israel office's R&D team in January as a Junior Developer. Tomer was formerly with Sigvalue, and holds a B.Sc degree with honor from Tel-Aviv University.

TRADESHOW NEWS: COMING ATTRACTIONS

	Spring 2006 VON Purple Apps March 15th - 17th, 2006 San Jose, CA, USA Booth 346 http://www.von.com SPEAKING ENGAGEMENT Panelist: Steven Kaish, VP, Technical Operations, CosmoCom  Topic: "Purple Apps"  When: Friday, March 17th, 1:20 - 2:45 p.m.
	Customer Management Asia Congress 2006 March 21st - 23rd, 2006 Berjaya Times Square Hotel & Convention Centre Malaysia Booth 45 http://www.customermanagementasia.com/ CosmoCom and partner DataCraft will be demonstrating CosmoCall Universe in booth 45. Plan to visit us.
	CosmoCommunity 2006 May 16th - 18th, 2006 Hyatt Wind Watch Hotel and Resort Hauppauge, NY, USA   CosmoCom's premiere partner and user event. Learn more and register.
	RECORDED WEBINARS
	View recordings of our recent Webinar events including "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATION
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	SUPPORTNET UPDATES
	CosmoCom continues to improve CosmoCall Universe. The latest support updates are now available on SupportNet including, new Hot Fix bundles and Microsoft updates have passed QA for CosmoCall Universe deployment. SupportNet is CosmoCom's online support extranet for customers and partners. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send an email to supportnet@cosmocom.com.

	ECOCOSM LIAISON PROGRAM FOR CONSULTANTS
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