COSMOCOM PARTNERS EMBRACE UNIFIED CUSTOMER COMMUNICATIONS
AT UK CALL CENTRE EXPO

Demonstrates Industry Leader Status at Call Centre Expo

CosmoCom, the global leader in Unified Customer Communications, today announced new partnerships in the United Kingdom with K2 Group, Message Pad, and Centric, each of which figured prominently at this month's Call Center Expo, one of the largest call center shows in Europe at the UK's National Exhibition Center in Birmingham.

According to CosmoCom Managing Director, Mike Goode, "Centric, K2 Group and Message Pad all offer high quality contact centre solutions and we are excited about the opportunities arising from these new partnership agreements."

Centric Managing Director, Paul Moorman, pointed out that, "Our synergy with CosmoCom is delivering increased profitability and productivity for contact centres. Leading-edge technologies, multi-channel communication and advanced reporting functions elevate both customer service quality and management efficiency."

Simon Verdon, Business Development Manager at the K2 Group, said: "We chose CosmoCall Universe because of its flexibility in operating across email and telephony straight out of the box. It is very quick to deploy on our premises or at client sites and enables us to implement hosted and totally outsourced multimedia solutions highly efficiently."

According to Peter Davies, Partner Manager at MPL Systems, the partner and technology channel for Message Pad, "We decided it was essential for Message Pad to be able to offer CosmoCom's leading-edge technology. The partnership relationship opens up significant opportunities, particularly as demand for our advanced call centre and messaging services is increasing in Central and Eastern Europe."

CosmoCom's position as an industry leader has been further demonstrated with the publication of an article on 'Right-shoring' in the event guide for Call Centre Expo 2006. CosmoCom's article highlighted the role of hosted all-IP contact centers as a key enabler for call centers aiming to adopt a right-shored approach. The inclusion in the 2006 edition of ContactBabel's influential Contact Centre Operational Review is another recent example of CosmoCom's active engagement in current industry debate.

Read more about these partners in the release at http://www.cosmocom.com/pressreleases/PressReleases2006/pr10192006.htm   

COSMOCOMMUNITY 2007 - SAVE THESE DATES

Many of you are probably planning for 2007 right now. Please mark May 29 - June 1 on your calendars, and plan to join CosmoCom and the whole CosmoCommunity of partners, customers and users as we gather again on Long Island in New York for CosmoCommunity 2007. Last year's event was a huge success, and we're looking forward to an even bigger and better gathering this year!

Responses to the post-event, attendee survey were overwhelmingly positive with nearly all attendees indicating that they would like to attend future events and recommend them to their colleagues. Maybe that's because the days were jam-packed with informative sessions, thought-provoking speakers and great networking among attendees. The nights were filled with good food, awesome entertainment, and tons of fun, thanks to our sponsors. We're aiming to top 2006, and we hope you and your colleagues will be a part of it.

More information on registration and sponsorship opportunities will be available soon. Stay tuned and mark those calendars!!!

ENHANCED ONLINE SERVICE REQUEST PORTAL LAUNCHED

We are very pleased to announce the launch of CosmoCom's new online Service Request Portal, which enables customers and partners to view and comment on all of their support requests opened with CosmoCom's technical support organization. The new enhancement to the Online Technical Support environment automatically documents and tracks all history on each issue.

Prior to this launch, we tested the service request portal in a pilot program with some of our most active support customers. Experiencing the benefits of this system, one major service provider abandoned its own tracking system, reduced the frequency of telephone issue review meetings, and still closed issues faster than ever.

"This latest enhancement to our online support environment comes from listening to our support customers," said Steve Kaish, CosmoCom's VP of Technical Operations, "Listening is the key to providing world-class support, and that is CosmoCom's ongoing commitment."

TAKING THE AMERICAS TO THE NEXT LEVEL

By Ari Sonesh, CEO -  This month I want to share with you the exciting progress we are making to take our Americas operations to the next level. Every fast growing organization needs to adapt and reorganize from time to time as it grows. I am happy to say that we have reached that point in the Americas, and that many changes are under way. Ben Eisner, who joined us about two months ago as President, Americas Region, is leading this important process.

Ben has devised a go-to-market strategy that is a mixture of direct and indirect. He is repositioning CosmoCom in the USA as a full solution delivery vendor. In the past, CosmoCom has relied on partners or customers to provide hardware and implementation services. But now CosmoCom will undertake responsibility for all the deliverables of a project when the customer wants a turnkey solution. That doesn't necessarily mean that CosmoCom will do all the work. We will work with SI partners, but CosmoCom will be the responsible party. No finger-pointing.

Ben is also building a specialized Telco operation to help our Telco customer offer hosted contact centers based on our platform as a service. Telcos have been a major part of CosmoCom's success globally, both in mid-market contact center opportunities and, increasingly, in the largest of enterprises, addressing their need for very large, virtual, distributed call center. Many of the biggest companies in the world are in the Americas, and this area will now be getting the special attention that it deserves.

Channel partners are especially important to Ben's strategy for CosmoCom Americas. Many enterprise customers rely on solution providers to advise them on critical business issues. David Zibelman just joined us as AVP Channels to lead our efforts reaching these value added partners. We are finding that many resellers of legacy products are looking for next generation technology, for products that can help them to differentiate and improve their margins. CosmoCom's technology, with its much lower implementation costs, can make channel partners highly competitive while preserving healthy margins. Zibelman will work with these companies to create a winning value proposition.

Ben has also set aggressive targets for Central and Latin America (CALA). In particular, he will be focused on Brazil as the hub of all Latin America. Brazil is one of the largest and fastest growing markets in the world, with 400,000 deployed seats serving the domestic market, and having some of the largest call centers in the world. This is a huge opportunity for CosmoCom, as our technology sweet spot is the large, virtual, distributed call center. Further, we will boost our attention to the Mexican market, where we are already working via our partner Nekotec with the largest Mexican Telco, Telmex, and the largest mobile operator, Telcel.

All these efforts will be supported by an increased marketing budget and more marketing activities, such as webinars, trade shows, work with consultants and market analysts, internet marketing, and PR. Work with technology partners is a major component of our marketing mix. Because of the importance of these relationships, CTO Steve Dellutri will be leading this area.

I am looking forward to keeping you posted on our success, both globally and in the Americas.
 

COSMOCOM OUT AND ABOUT

The past month and a half have been very busy for CosmoCom on the show front. Our staff has been busy supporting partners, speaking and exhibiting at various industry and partner events.

We didn't mention this in last month's issue, but Fall VON in Boston and ACCE in Seattle, both in September, were well attended. We thank all of you who stopped by our booths.

Moving into October, CosmoCom was on hand at the Call Centre Expo in the UK, as you read earlier, to support our newest partners in the region as they announced their CosmoCom-based offerings.

CosmoCom's Brian Davidow was a presenter at Call Center 2.0 at IT Expo in San Diego. He sat on the "Advanced Contact Center Solutions For Teleservices And Call Centers" panel along with Herve Pluche, CEO of CosmoCom partner NeoCase Software.

We recently had the pleasure of sponsoring and attending two very special partner events in the very complementary Hosted IP PBX space. CosmoCom sponsored BroadSoft Connections in Scottsdale, AZ and Sylantro Global Summit in Las Vegas, NV. Both events were great for meeting service providers and enterprises who can benefit from the synergies between CosmoCom's IP Contact Center technology and the leading Hosted IP PBX technology from BroadSoft and Sylantro.

VON EUROPE IN BERLIN - LAST CALL TO SAVE AS OUR GUEST

VON Europe Autumn will be happening next week. Have you registered yet? If not ,be sure to use the CosmoCom discount code below to save on your conference passes. CosmoCom will be exhibiting at booth 214 and we'd love for you to come by and talk with our regional executives about unified customer communications and our on-demand contact center solutions. So, please mark your calendar for 6-8 November 2006 and join us at ICC Berlin.

We want you to be our VIP guest at the show and receive an additional $400USD off the price of conference pricing or a FREE Expo Only pass. To benefit from this exclusive offer, register online at www.voneurope.com/register and enter COSMOCOM in the Priority Code field to by November 5 to activate your savings. Print out this handy CosmoCom VIP Guest pass to help you register.

We hope to see you in Berlin!

 COSMOCOM SUPPORTS CSD CHARITY GOLF OUTING FOR THE DEAF

On August 14, CosmoCom again joined customer CSD (Communications Service for the Deaf) in Sioux Falls, South Dakota for a day of golf to benefit a great cause. The weather was splendid as golfers took to the links for CSD's 4th Annual Golf Classic to raise funds for NLLC's Camp Lakodia. CosmoCom's own Roman Lewis joined the other participants at the Prairie Green Golf Course to test his skills, have some fun, and support the event, that was sponsored, in part, by CosmoCom. A great time was had by all, and the event raised both funds and awareness for the camp.

Camp Lakodia's summer camp programs are valuable tools for the development of deaf and hard of hearing youth. NLLC (National Leadership and Literacy Camp) fosters intellectual and personal growth and development through activities that embrace the social, physical, intellectual, communicative and emotional (SPICE) domains of learning and becoming. The mission of this program is to prepare each child - through a challenging learning environment - for a meaningful and productive life in a competitive and ever-changing world.

CSD's ongoing commitment to this important cause is inspiring. CosmoCom wishes CSD and Camp Lakodia continued success. You can find out more about CSD at www.c-s-d.org .

WHO'S TALKING? RECENT INK

Hosted contact centre launched in Bahrain
On October 1, ITP, the market-leading technology, business, consumer and communications publisher in the Middle East ran a story about the recent hosted contact center launch announcement by CosmoCom service provider customer, Invita. Read the full story.

HQ HAPPENINGS

2006 Global Technical Conference

During the week of October 16, CosmoCom's engineers and support staff from around the globe gathered on Long Island for the annual Global Technical Conference (GTC). Representatives from UK, Germany, France, Israel, Hong Kong, India and the US came together for several highly-interactive days of intense training and knowledge sharing. In addition, there were plenty of team-building activities designed to strengthen the bonds that help our world-class support organization work more efficiently and effectively supporting our customers and partners around the clock.

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Americas

David Zibelman, has joined the CosmoCom sales force in the Americas as AVP of Channels. He brings years of call center experience to CosmoCom, both as a call center operations manager and as a technology supplier. Prior to coming to CosmoCom, David held executive business development positions with Mercom and other technology companies.

Dave Webster, has joined the Americas sales team as Regional Sales Director for the Northeast. David has been a senior professional in call center management and sales since 1993 for companies including Aspect and Avaya.

Bill Frazier, has also joined the Americas sales team as Regional Sales Director for the Southeast. He spent almost three decades with BellSouth and more recently held senior account executive positions for Southeastern Telecom and Aspect Software.

Brad Ankatell, has joined CosmoCom HQ as the new manager of Technical Publication Services. He has a 30 year track record in the fields of education, technical training and communications management. Brad holds multiple degrees including a master's in training and education.

TRADESHOW NEWS: COMING ATTRACTIONS

	VON Europe ICC Berlin November 6-8, 2006  Boston Convention Center Berlin, Germany http://www.voneurope.com/   See CosmoCom in Booth 214
	RECORDED WEBINARS
	View recordings of our Webinar events including "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

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