COSMOCOM INTRODUCES COSMOCALL UNIVERSE 5

Platform of Choice for
Unified Approach to Customer Service Across Entire Enterprise

The announcement represents the fifth generation of IP-based contact center technology first patented and introduced by CosmoCom in 1996 and now in use at many of the world's leading telecommunication companies and enterprises. CCU was designed to leverage emerging IP-based convergence to unify customer communications across all channels, including voice, video, email and web sessions, across all locations, and across all knowledge workers in the enterprise.

"Customer contact management is becoming more virtual and unified, expanding beyond the domain of traditional telephone call centers," said Art Rosenberg, veteran industry observer and principal analyst for The Unified View. "In shaping its new release to help enterprises meet the challenge of dynamically matching customer contact resources with quickly changing customer demand, CosmoCom shows keen awareness of this trend and raises the bar for the industry."

To learn more about all of the exciting enhancements and new functionality visit http://www.cosmocom.com/ccu5  or read the press release

MAXIMIZE YOUR INVESTMENT IN COSMOCOM TECHNOLOGY
AT COSMOCOMMUNITY 2007

We've been telling you to save the dates for the 2nd annual CosmoCommunity event taking place May 30 - June 1, 2007 on Long Island in New York. Now you can register for this premier event and save with our early bird pricing.

You won't want to miss this world-class gathering of everyone who provides, implements or uses CosmoCom technology and related or complementary technologies.  Attendee and sponsor feedback from CosmoCommunity 2006 was overwhelmingly positive and the 2007 event will be an even bigger and better forum for learning, sharing and networking that will help the entire CosmoCommunity prosper together. The gathering will take place at Long Island's beautiful Hyatt Regency Wind Watch Hotel, set in a stunning, resort-like setting with an 18-hole championship golf course.

For the technically inclined, we're offering several days of complimentary and discounted technical training at our Melville training center for registered attendees (subject to availability) in the days before and after CosmoCommunity 2006.

We are also still accepting sponsors. If you would like to sponsor the event, please contact us at cosmocommunity@cosmocom.com to request more information, or to reserve one of the limited number of sponsorship slots.

For more information and to register visit http://www.cosmocom.com/CosmoCommunity2007

We look forward to seeing you in May!

SEASON'S GREETINGS

By Ari Sonesh, CEO - It is hard to believe that another year is coming to a close, and what a year it has been! We've experienced growth in so many ways. Our technology has grown (see the U5 article), our organization has grown and our community of partners, customers and end-users, the "CosmoCommunity," has grown beyond even my expectations. And at the core of it all is the people who make this growth possible. At this holiday season, I would like to offer my thanks and warm best wishes to all of the people who are part of our success.

First, I want to thank our customers around the globe. Thanks for choosing CosmoCom as your contact center solution. I appreciate the trust and confidence you have placed in us to give you the best software and support available. I am totally committed to honoring that trust. I promise to listen to your needs and to continuously improve our world-class product, service, and support.

Next, I would like to thank all of our wonderful partners for helping to spread CosmoCom technology deeper and wider in markets around the globe. Your dedication to identifying opportunities and responding to them has been a major factor in our mutual success in the past year, and will be in the months and years to come. I look forward to working with you in 2007 and beyond, and to seeing you again at the 2nd Annual CosmoCommunity in May.

I know that I am only able to write to you today because of the many great people who work at CosmoCom. Without your tireless effort, commitment, and dedication there would be no CosmoCall Universe, and no customers. I want to express my gratitude to all of you for extraordinary performance delivering the best possible product and user experience to our customers, which is reflected in the growth I mentioned earlier. I feel privileged to work with you, some of the finest talent in our industry...you are the reason CosmoCom is number one!

Finally, to the rest of the "CosmoCommunity" who have supported us and, and whose unwavering faith in this Company's present and future inspires us all to to exceed your expectations, thank you for your continuing friendship.
In closing, my wish for all Friends of CosmoCom, near and far, is a peaceful and joyous holiday season, and a very happy, healthy and prosperous 2007 ! I hope to see you all at CosmoCommunity 2007 in May.

 

COSMOCOM WINS AT HISTORIC SPORTING FIXTURE

On December 12th the CosmoCom UK team hosted a highly successful corporate day at the 125th annual Varsity rugby match at Twickenham Stadium, the home of England Rugby. Representatives from both new and existing CosmoCom partners, including BT, Cable & Wireless, Microsoft and MX Digital, were treated to a grandstand view of one of rugby's oldest venues.

CosmoCom's guests enjoyed traditional pre-match refreshments -- Guinness and hot dogs -- before watching Cambridge beat Oxford 15 - 6. CosmoCom also recorded a winning result during the afternoon, picking up a significant new lead: a major provider of broadband, digital television, telephony, content and communications services is now a potential hosted platform partner.

COSMOCOM PARTNER FACTIS EXCELS AT
PORTUGUESE CALL CENTER AWARDS

Every year, the organizers of the Portuguese Expo Call Center & CRM Solutions show bestow awards to individuals or companies that have distinguished themselves in the contact center market in various categories such as best contact center, best contact center director and so on. For 2006 they added a new category called "Technology Innovation" and Factis, CosmoCom's partner in Portugal, was among the candidates representing CosmoCom technology.

The jury for the award was composed of a long list of VIP's from the contact center and telecommunications industries, including consultants and media. There were many potential winners to choose from, but the judges finally narrowed the field down to eight finalists, including Factis/CosmoCom.

The competition was strong and included several companies based in Portugal vying for the award. Factis came away with second place by a narrow margin.

We're proud of Factis for this great accomplishment and we're confident that they will win many more awards in the months and years to come. Congratulations!

VISIT COSMOCOM AT CALL CENTER 2.0 IN FLORIDA

On January 23-26, 2007 CosmoCom will be exhibiting at TMC's Call Center 2.0 show at the Broward County Convention Center in Fort Lauderdale, Florida (co-located within Internet Telephony Conference and Expo East). You can find us at booth 1028.

Florida is typically quite warm in January and a popular escape from wintery climates, but CosmoCom is raising the temperature a few degrees with one of the hottest IP call center platforms available. Be sure to come by visit us in booth 1028 and learn how CosmoCom can help you with your contact center and unified customer communications needs.

We'll also be participating in the IP Call Center Shootout session on January 25 so be sure to mark your calendar to be  there.

We look forward to seeing  you in Fort Lauderdale!

WHO'S TALKING? RECENT INK

20 Minutes with CosmoCom
Customer Interaction Solutions editorial director Tracey Schelmetic read the recent CosmoCall Universe 5 press release and her interest was peaked. She took some time out of her busy schedule to catch up with CEO, Ari Sonesh and EVP, Steve Kowarsky and dig a little deeper. The result is a great article called "20 Minutes with CosmoCom" that picks up where the release left off. Read the full story now.

HQ HAPPENINGS

HQ Holiday Party 2006

On Saturday evening, December 9th, the folks from CosmoCom Headquarters in New York danced the night away at the annual Holiday Party.

Our banquet room at the beautiful Watermill Inn was a winter wonderland, complete with CosmoCom's logo in an ice sculpture. The DJ provided great holiday and popular songs...all at a volume that got everyone out of their seats! As the fun unfolded (and the cocktails flowed...), there was the inevitable conga line, a very lively limbo contest (don't even ask about the "body pileup"!) and special "Guest Appearances" by none other than Madonna and John Travolta!! ...actually, they were incredibly realistic giant bobbleheads of the famous celebs...so realistic in fact that Madonna had to fight off the affections of a certain overenthusiastic admirer! John Travolta rocked the house with rousing Grease-era oldies and infected the crowd with Saturday Night Fever!

A great time was had by all...evidenced by sore muscles and noticeable limping on Monday!

Happy Holidays Everyone!

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Headquarters

Jim Werner, CPA joins the CosmoCom family as our new Controller. Jim brings a diversified accounting background to our company with a record of accomplishments. After receiving his Bachelor's degree in Accounting from Hofstra University as a commended scholar, Jim spent time in public accounting with two of the largest international CPA firms - Deloitte & Touche, and Ernst & Young. He has since been in increasingly responsible roles with both public and privately held companies including JP Morgan.

Sudarshan Ray is the latest addition to our Quality Assurance team. He brings diverse programming and testing experience from his previous positions at Objectsoftgroup Inc. and Tekforce Corporation. Sudarshan holds Master degrees in Computer Science as well as Computational Operations Research.

CosmoCom Israel

Eli Zur has joined the VCS Development team with 8+ years experience in software development. He has considerable knowledge in network protocols. He previously worked at RADA in development of video analysis systems and at IXIMobile where he was responsible for the implementation of PPP and NAT protocols in Nucleus environment. He also worked for Radvision where he developed H323 gatekeeper application. He holds a B.Sc. degree in Computer Science and Mathematics.

TRADESHOW NEWS: COMING ATTRACTIONS

	AudioCodes Channel Partner Meeting January 9 - 11, 2007 Herods Hotel Eilat, Israel CosmoCom is pleased to be a sponsor of this event.
	Call Center 2.0 January 23-26, 2007  Broward County Convention Center Fort Lauderdale, FL, USA http://www.tmcnet.com/voip/conference/call-center/ See CosmoCom in Booth 1028
	Call Center Demo & Conference February 22-23, 2007 Hyatt Regency Miami Miami, FL http://www.callcenterdemo.com See CosmoCom at Pedestal E1
	CosmoCommunity 2007 May 30 - June 1, 2007 Hyatt Wind Watch Hotel and Resort Hauppauge, NY, USA   FIND OUT MORE AND REGISTER NOW!
	RECORDED WEBINARS
	View recordings of our Webinar events including "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

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