COSMOCOM STRENGTHENS AMERICAS SALES TEAM,
GLOBAL TECHNOLOGY SUPPORT

Three Sales Veterans Join America's Team, Telecom Expert Tapped to
Support CosmoCom's Continued Expansion

CosmoCom recently announced that it has further strengthened both its Americas sales team and its international technical team with the appointment of four new key executives.

"The growing interest in CosmoCom's leading IP contact center technology is allowing us to attract the outstanding talent we need. Our new executives will help us to grow, especially in the Americas, and to maintain the high level of customer satisfaction we are known for," said CosmoCom EVP Steve Kowarsky.

Among the new talent is:

• Luciano Dolenc, country manager for Brazil
• Steve Jackson, vice president of sales for the Americas
• Mike Odenwald, regional director for the Americas mid-Atlantic region
• Meir Kisos, assistant vice president for international technical Operations

Read more about where these executives come from and what they bring to CosmoCom...

COSMOCOMMUNITY 2007 EARLY-BIRD REGISTRATION WON'T LAST

Are you ready to maximize your investment in CosmoCom technology?

The momentum is building as we get closer to CosmoCommunity 2007 at the end of May. We're now just three months away from this world-class event and if you haven't registered yet, there is still time to do so at the early-bird registration rates. The event is well worth the full price but why not save? Register Now.

The 2nd annual CosmoCommunity event will take place May 29 - June 1, 2007 on Long Island in New York. It is a forum for learning, sharing and networking that will help every member of the CosmoCommunity to prosper. It attracts attendees from around the globe including: senior executives from major service providers, CosmoCom channel partners, customers, and other members of the CosmoCommunity. All this takes place in a relaxed and fun environment.

There are still a limited number of sponsorships available. If you would like to be a sponsor,  please contact us at cosmocommunity@cosmocom.com to request more information, or to reserve one of the limited number of sponsorship slots.

We look forward to seeing you in May!

COSMOCOM WINS BEST OF SHOW AT CALL CENTER 2.0

CosmoCom has been named a winner of a "Best of Show" Award at TMC's INTERNET TELEPHONY Conference and EXPO East 2007. CosmoCom was named "Best of Call Center 2.0" at the Ft. Lauderdale, Florida show

"CosmoCom and their innovative product CosmoCall Universe, are a standout indication of why so many enterprise buyers, developers, resellers and service providers flock to INTERNET TELEPHONY® Conference & EXPO," said TMC President and Conference Chairman, Rich Tehrani. "Their innovation and commitment to quality attracted many serious prospects who knew they'd find solutions in the CosmoCom booth that would help them in their businesses today."

The Best of Show awards are presented to companies unveiling the most impressive new products or new releases at the show. Each winner displayed and demonstrated their product on the INTERNET TELEPHONY Expo show floor.

Read the TMC best of show release.

REPORT FROM RECENT CALL CENTER SHOWS

Since the last issue of CosmoChronicle, CosmoCom has had quite a presence at two major call center shows in the Americas. Coincidentally, they both took place in Florida, which wasn't a bad place to be during the cold winter months. But the temperature outside the IT Expo/Call Center 2.0 show and the Call Center Demo show was not the only thing that was hot. Judging from booth activity at the two shows, so was the interest in unified customer communications, virtual contact center and CosmoCom's solutions for both.

At IT Expo/Call Center 2.0 in Ft. Lauderdale at the end of January, CosmoCom had a duel presence with our own booth in the Call Center 2.0 part of the show (where we won Best of Show as mentioned above) as well as being part of SIP trunking partner, BandTel's booth near the entrance of the show. It was hard not to notice CosmoCom with the combined presence as well as our logo projected on the entrance wall and on the Call Center 2.0 badges. As a result, our guys could barely keep up with the activity at the two locations.

The recent Call Center Demo in Miami last week was equally busy. Our reps at the show indicated a lot of interest in CosmoCom's technology and a desire to see more. We're sure they're going to be quite busy with follow-up meetings in the weeks and months to come.

 BITS & PIECES: SOME VOIP FACTOIDS

VoIP clocks 1,079 billion minutes in 2006
The 8th annual VoIP industry report published by iLocus recently, reveals that there were estimated 37.5 million VoBB subscribers worldwide as of end 2006. 16.5 million new VoBB subscribers were added during 2006. US added almost 3 million new VoBB subscribers during 2006. France and Germany added about 2.15 million and 1.16 million new VoBB subscribers respectively during 2006.

Other markets which were aggressive in expanding VoBB subscriber base in 2006 include Netherlands, Canada, and Italy.

The report also reveals that estimated 1,079 billion minutes of VoIP traffic was carried by service providers worldwide in 2006. Of these minutes, 382.3 billion was local call volume, 614.4 billion was national long distance (NLD) call volume, and 82.6 billion was the international long distance (ILD) call volume.

Read More at http://www.ilocus.com/newsletter28february07.htm

Service Delivery Platforms Bringing SOA to Phone Companies
According to a new report from Insight Research, telecommunications companies will be investing billions of dollars over the next five years on service delivery platforms (SDPs) in order to bring the benefits of on-demand services to their wireline and mobility enterprise customers, says a new report from Insight Research. SDPs are computing platforms and software that support emerging standards such as IMS and SIP while continuing to inter-work with legacy protocols.

According to the study, "IMS, SIP and Service Delivery Platforms: Telecom Adoption of SOA and Enterprise Applications 2007-2011," SDP adoption by carriers will facilitate the delivery of on-demand telecommunications services by integrating network element performance with critical business processes. Functionally, these SDPs will enable the adoption of a service-oriented architecture (SOA), making it possible to reuse individual service components in order to quickly build a new enterprise service, as well as to separate the creation and execution of new service applications from the underlying network.

"These platforms will loosen the knot that ties network elements to business processes, thus increasing carrier flexibility when it comes to BSSes and service creation, which should translate to quicker time to market for new services," says Robert Rosenberg, President of Insight Research. "This loose coupling of business processes means that carriers will also be able to work more efficiently with their business chain partners," Rosenberg concludes.

A free report excerpt, table of contents, and ordering information are available online at www.insight-corp.com/reports/SDP07.asp

WHO'S TALKING? RECENT INK

CosmoCom Upgrades Universe IP Suite
Earlier in February, Call Center Magazine published an article on the recent introduction of CosmoCall Universe 5 and its features for unified customer communications. You can read the full article on Call Center Magazine.

Melville's CosmoCom inks a new VoIP partnership
Long Island Business News (LIBN) published an article in it's Tech Bytes section that takes a look at CosmoCom, its product and its philosophies on the call center market, growth and being global. Read the article now.

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Americas

Luciano Dolenc joined CosmoCom as Country manager, Brazil. Luciano has over 25 years of executive sales management experience in Brazil and other countries in Latin America in both direct and indirect sales. Prior to joining CosmoCom, Mr. Dolenc was the Country Manager of Peregrine Systems. He was also responsible for the success of other US-based companies in Brazil, especially Sun Microsystems, SCO and Intergraph Corporation.

Kevin O'Keefe joins the Technical Operations team as Director, Project Management. Kevin brings 25 years industry experience in leading project management and technical services,  most recently at Telephony@Work, where he led the implementations for that company's most strategic customer projects. Prior to that, Kevin spent 10 years at Comverse Infosys, where he built up the initial technical implementation and support group and led services for their premier accounts.

TRADESHOW NEWS: COMING ATTRACTIONS

	CosmoCommunity 2007 May 30 - June 1, 2007 Hyatt Wind Watch Hotel and Resort Hauppauge, NY, USA   FIND OUT MORE AND REGISTER NOW!
	CallCenterWorld 2007 February 27 - March 1, 2007 Estrel Convention Center Berlin, Germany http://www.callcenterworld.de/ Visit CosmoCom in Booth Hall 1, Booth 1A1
	Customer Contact 2007 March 26 - 29, 2007 Dubai International Convention Center Dubai, UAE http://www.insights-me.com/customer/  Visit CosmoCom, Intertec and Invita
	RECORDED WEBINARS
	View recordings of our Webinar events including "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATION
	Please pass this issue of CosmoChronicle on to others who might be interested. If you are not already receiving the monthly CosmoChronicle you can sign up now. This and past issue are also available in the CosmoChronicle Archives.

	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

	LIAISON PROGRAM FOR CONSULTANTS
	If you are a call center industry consultant, join the CosmoCom Consultant Liaison Program for access to our consultant extranet, a dedicated newsletter for the consultant community and more...