A PERSONAL MESSAGE ABOUT COSMOCOMMUNITY

By Ari Sonesh, CEO - Friends - I'm using my column this month to let you know how important the CosmoCommunity event is to me personally, and how excited I am about this opportunity to spend a few days with our customers and partners. I sincerely hope that every one of you will be able to attend, and I want you to know that I am giving my personal attention to every detail of the event, to make it a great experience for you. Here are some of the points I have been working on to pack as much value as possible into the event:

1. In addition to all the scheduled agenda items, you will have opportunity to meet individually with me and/or other members of the management team throughout the program.
    
2. Pre and post conference training sessions will be free of charge for attendees. The technical track of the conference, highly praised by last year's attendees, is also essentially a series of advanced trainings. I urge you to send your engineers to the event to benefit from this valuable training.
    
3. We will be exclusively sharing with the attendees some of our product roadmap and other future plans, so that you will be prepared to benefit from these plans.
    
4. You will learn how to benefit from market trends such as fixed/mobile convergence, mobile devices in the call center, web application integration techniques such as "May I help you", Unified Customer Communications, and Consolidation 2.0.
   Our technology track will cover all these topics from a technical perspective and explain our integration strategies with IMS, video, IP phones, IP Centrex, etc.
    
5. Last but not least, we will also be networking and having a lot of fun. This year we'll enjoy a luxury cruise around Manhattan with a gourmet dinner and top entertainment. Also, we'll again have a terrific barbeque with great food, great music, and an even better surprise than last year's cheerleaders. Another opportunity to network will be our Friday late morning events (to get you ready for your flight back home). Choose from golf and tennis, a super pool party, and a trip to Long Island's unique and fascinating "Cradle of Aviation" museum.

Please don't hesitate to contact me personally if you have any questions about the event, or any suggestions that would help to make this event worth attending, even in view of the many demands on your valuable time. I am really looking forward to seeing you there. Visit www.cosmocommunity.com and follow the links to register.

COSMOCOM EXPANDS REACH IN JAPAN

Feel Ltd. Joins as Reseller to SME, Telcos

CosmoCom recently announced that Feel Ltd. has joined its Business Partner program in Japan. Feel is a strong regional provider of IP-based contact center platforms for small and midsize enterprises (SMEs) and telecoms based on CosmoCom's flagship CosmoCall Universe software. CosmoCom is working with Feel to strengthen support for current customers in the region, and to create new opportunities for its unified customer communications platform.

According to Datamonitor, the Asia Pacific region will account for 20 percent of the global call center population by 2009. It is also one of the fastest growing regions in IP-based contact centers because it has fewer legacy investments to hold back growth.

Read the full release

COSMOCOMMUNITY 2007 UPDATE

Make Sure You Register While Space is Still Available

CosmoCommunity 2007 is taking place at the end of May in New York. Registrations are pouring in and rooms are going fast. Make sure you reserve your place now while there is still availability.

We are constantly adding to the program and the list of sponsors continues to grow, including:  Microsoft, Neocase Software, Acme Packet, AudioCodes, Eozen, Intertec, message pad, Overlap, PhoneControl, Pridis, RightNow Technologies, RiverStar Software and more.

This year's timely theme is "Consolidation 2.0 - Unifying Customer Communications," so don't miss this unique opportunity to join the many others from around the globe who will gather to network and learn about, discuss and even shape the direction of this and other important business trends that will impact the way you think about contact centers for years to come.

If you haven't done so yet, read CEO, Ari Sonesh's personal message about CosmoCommunity 2007 and you'll have even more good reasons to register.

We look forward to seeing you in May!

COSMOCOM, BT & MICROSOFT HOLD
PERFECT PARTNER CONFERENCE MEETING IN UK

Under the tune of Sir Paul McCartney's Rupert and the frog song, CosmoCom, BT and Microsoft hosted their perfect Partner Conference Meeting at GreenPark, Reading, UK on the 26th of April 2007 with the slogan: How many frogs do you have to kiss to find your perfect partner?

With the ever rapidly changing world of Contact Centers, the speakers, whether Arnold Bos from BT, Martin Walker and Craig Steer from Microsoft or Ronald Rubens and Mike Goode from CosmoCom, all had a similar message in stressing how important it is to talk to the right partners, especially with the growing trend of hosted Contact Centers.

The event was a fantastic opportunity to get together attendees such as Gamma Telecommunications, Global Crossing, Allegis and Vodat to initiate a call to re-enforce the urgent need to take action and make the most of the present opportunities and to create, forge and strengthen collaboration with the perfect partners.

In the words of Macca: "Win or lose, sink or swim, one thing is certain, we'll all stand together..."

MISSED THE CALL CENTER CONSOLIDATION WEB CAST?

Don't Worry. A Recording is Now Available.

In last month's CosmoChronicle Ari Sonesh wrote in his View from the Corner Office about Consolidation 2.0, the industry megatrend that is the central theme of the upcoming CosmoCommunity 2007. That topic was the focus of a recent web cast lead by ICMI's Call Center Magazine editor Keith Dawson and CosmoCom's EVP Steve Kowarsky.

To a live audience of hundreds, the two experts packed the web cast with loads of valuable information intended to start you thinking in a new way about your call center(s). The hour long event provided an overview of the many facets of Call Center Consolidation 2.0 and its business benefits: reduced total cost of ownership and greater customer satisfaction along with real-world examples of how Call Center Consolidation 2.0 is working now.

If you missed the live web cast or want to view it again, we welcome you to view the recording. You'll be glad you did.

REPORT FROM CUSTOMER CONTACT 2007 IN DUBAI

CosmoCom partner, Intertec Systems recently participated in the Customer Contact 2007 Exhibition in Dubai. The event, which was held on March 27-28, 2007 at the Dubai International Convention and Exhibition Center, drew huge industry response. The two-day exhibition is one of the most awaited events in its segment. Hosted by Insights, the exhibition is aimed at the growing contact center industry and witnessed the convergence of various contact solution providers under one roof.

Intertec Systems has been involved in several pioneering contact center industry projects undertaken in the region.

At the exhibition, Intertec Systems showcased CosmoCom's contact center solutions. Intertec presented a demo of the integrated solutions offered by CosmoCom and the Heat solution from Front Range. The automation of the helpdesk processes and the seamless flow of communication facilitated by the solutions offers a competitive edge over other solution providers available in the market.

Intertec also participated in the Vendor' Seminar held at the exhibition, where interested delegates were given an opportunity to present their market offering to the audience gathered at the seminar. Mr. Iraj Rezaian, Managing Director, CosmoCom, talked about CosmoCom's latest offerings at the seminar.

SEE COSMOCOM AT UPCOMING SHOWS IN MAY AND JUNE

Of course we hope to see you at CosmoCommunity 2007 at the end of May, but you'll also get a chance to meet CosmoCom and see CosmoCall Universe in action at some other events in the US in the surrounding weeks.

 If you're going to be in the Dallas area on May 22 and 23, 2007 don't forget to stop by the ICMI Call Center Demo show at the Hotel Intercontinental and meet with CosmoCom staff  at booth F14. We'd love to answer your questions about Contact Center On-Demand and Unified Customer Communications and discuss how our leading IP contact center platform can benefit your business. We'd like to help you see us with this eVIP Guest pass for a $50 savings offer you can use for conference passes or to waive the on-site "Hall Only" registration fee.

A couple of  weeks later, directly on the heels of CosmoCommunity, CosmoCom staff will be heading to Las Vegas for the ITPX (International Telecommunications Professionals Exchange) conference. ITPX was formerly known as the National Centrex Users Group and CosmoCom is proud to be a Silver Sponsor of this event . We'll be exhibiting at booth 302, so if you're planning to be at the show don't forget to come by and talk to us.

WHO'S TALKING? RECENT INK

Making ABS Associates' Virtual Vision A Reality
On April 24, TMCnet featured a story based on a unified customer communications case study of how ABS Associates has used the power of the virtual contact center to their advantage. The article, called CosmoCom Software Makes ABS Associates' Virtual Vision A Reality , looks at how ABS Associates founder and Chief Technology Officer Tom Mitchell had a vision of what a successful, productive contact center could look like and how his vision of a virtual contact center where agents could work from their own homes, client sites, other states, ABS offices, and even other countries was made possible by CosmoCom technology.

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Americas

Isaac Perelmuter joins CosmoCom as the new Director of QA in NY with over 25 years of Telecom experience in Quality Assurance and Software Development having worked in Bell Labs, Bellcore and Telcordia Technologies.  He earned his MS from Columbia University and possesses expertise in QA automation, Project management & ISO 9000, Advanced Intelligent Network (AIN) protocols ISUP, MGCP, SIP, TCAP and Q931.

CosmoCom Germany

Katrin Franke, is our new Office Manager for the German office. After studying economics in Germany, Katrin finished her study for tourism and leisure economy in Austria. She has a broad experience in event marketing. Her last position was team leader of the conference sales department of Le Meridien, an international 5 star hotel.

CosmoCom Israel

Ori Faran, has become a full-time Systems Engineer working out of CosmoCom Israel. Ori has gained a wealth of experience with CosmoCom technology as he spent the past couple of years working with the Israel office as an Intern.

CosmoCom UK

Luke D'Mello recently joined CosmoCom in the UK as new Sales Support Manager. Luke was awarded a degree in Cognitive Science from the University of Sheffield and has been in the Contact Centre industry for over 10 years with lots of first-hand knowledge of call center technology from Aspect, Altitude, Avaya and Cisco as well as experience developing and deploying Multimedia Contact Centre solutions in the European marketplace.
 

TRADESHOW NEWS: COMING ATTRACTIONS

	CosmoCommunity 2007 May 30 - June 1, 2007 Hyatt Wind Watch Hotel and Resort Hauppauge, NY, USA   FIND OUT MORE AND REGISTER NOW!
	Call Center Demo & Conference May 22-23, 2007 Hotel Intercontinental Dallas, TX, USA http://www.ccdemo.com See CosmoCom at Pedestal F14
	ITPX Conference June 3-6, 2007 Palms Resort Las Vegas, NV, USA http://www.itpx.org/conferences.html See CosmoCom at booth 302
	VoiceCon Fall August 20–23, 2007 Moscone Center San Francisco, CA, USA http://www.voicecon.com/fall/
	Call Center 2.0 September 10-12, 2007  Los Angeles Convention Center Los Angeles, CA, USA http://www.tmcnet.com/voip/conference/call-center/ See CosmoCom in Booth CC 331
	ACCE September 10-12, 2007 San Diego Convention Center San Diego, CA www.ACCEicmi.com See CosmoCom in Booth 220
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATION
	Please pass this issue of CosmoChronicle on to others who might be interested. If you are not already receiving the monthly CosmoChronicle you can sign up now. This and past issue are also available in the CosmoChronicle Archives.

	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

	LIAISON PROGRAM FOR CONSULTANTS
	If you are a call center industry consultant, join the CosmoCom Consultant Liaison Program for access to our consultant extranet, a dedicated newsletter for the consultant community and more...