WHAT DOES THE ELECTION OF BARACK OBAMA MEAN TO COSMOCOM?

By Ari Sonesh, CEO - CosmoCom's mission is to optimize communication between businesses and their customers. Today, business is increasingly global, and customers come from many countries, have different ethnic backgrounds, speak different languages, and belong to diverse cultures that have different service expectations. Only businesses that rise to meet the challenge of global diversity will be successful in the global economy. And with the global economic situation, addressing this need is more critical than ever.

What does this have to do with Barack Obama? Barack Obama's election to the United States Presidency and the leadership of the free world embodies and represents the breakdown of racial and cultural barriers. People all over the world were overtaken by emotions and excitement about the reality of the American people electing a black president. People all over world are again seeing the United States as a beacon of true democracy, as an example of dissolving racial barriers, and as a land of unlimited opportunities. I am very proud of America.

The election of Obama creates a new social and global political situation that will also influence the business world. American leadership in equal opportunity also extends to the creation of technologies that create equal global business opportunities. In this climate, the idea of the global virtual call center that CosmoCom technology enables will resonate more than ever with our global customers. We at CosmoCom are excited to be supporting this evolving sentiment and this new reality.

GET THE ALL NEW CONTACTBABEL US REPORT

Download the 2008 Contact Center Operational Review Sponsored by CosmoCom

CosmoCom is proud to be a sponsor of the 2008 "US Contact Center Operational Review." The nearly 300 page report is authored by ContactBabel in association with the American Teleservices Association (ATA).

The report is a study of the performance, operations, technology and HR aspects of 204 US contact center operations, a random sample of the industry. A detailed, structured questionnaire was presented to contact center managers and directors between March and July 2008. Analysis of the results was done from August to October 2008. The result is the 2nd edition of the largest and most comprehensive quantitative study of the US contact center industry.

The report looks at 19 different facets of the contact center industry, with each section including comprehensive statistical analysis in easy to understand graphical and tabular form.

Download your copy of the full report now

CAPITALIZING ON UNIFIED COMMUNICATIONS IN THE CALL CENTER

Download the Informative e-Book from TechTarget and CosmoCom

Unified communications (UC) is breaking down the once vertical silos of centralized systems into multi-layered, decentralized productivity generators. By embedding real-time communication capabilities into business processes, UC expands the reach of call centers into all corners of the business, making a reality of first-call problem resolution for customers and partners, and enhancing customer service capabilities.

In a new e-book, Capitalizing in Unified Communications in the Call Center, find out how UC is changing the call center technology landscape. Learn how some organizations have successfully adopted UC to extend the call center into the enterprise. Find tips for implementing UC in the call center, and learn how to avoid technical pitfalls. Discover how to achieve return on investment with UC technology in the call center. Moreover, learn how rich collaboration technologies can seamlessly link business groups with supply chain partners and customers--ultimately changing the way companies do business.

Download the Unified Communications in the Contact Center e-book now.

MISSED THE CONSOLIDATION 2.0 VALUE PROPOSITION WEB CAST?

You Can Still View the Recording

Last month we told you about a web cast on the Contact Center Consolidation 2.0 Value Proposition that was conducted by CosmoCom EVP Steve Kowarsky in conjunction with FierceVoip. For those of you who missed the live webcast or want to share it with a colleague, a recording is now available. Even if you've seen our prior Consolidation 2.0 webcasts, have a look at this one. Steve has introduced new, thought-provoking content, and many more illustrations of the ROI of Consolidation 2.0. The presentation really highlights the dramatically different TCO between traditional, integrated call center technology and our unified, consolidated platform.

View the recording on demand.

SEE COSMOCOM AT HP COMMUNICATIONS WORLD IN VIENNA

Join CosmoCom at HP Partner Event in December

Vienna, Austria in December has a reputation for being beautiful. If you are fortunate enough to be in Vienna between 9 and 11 December, and even more fortunate to be attending HP Communications World at HP Software Universe while you are there, then we invite you to join CosmoCom in booth U2/20. 

We'll be happy to share live demos of CosmoCall Universe and talk to you about how CosmoCom technology works with HP OpenCall. The event takes place at the Austria Center Vienna, so if you are planning to attend, make sure you stop by.

More on future events in coming issues and on our events page.

 BITS & PIECES: SOME VOIP FACTOIDS

IP in the Contact Center Expected to Rise
According to the recently released ContactBabel US Contact Center Operational Review, respondents of survey upon which the report is based expect the use IP to increase from 20% today to 43% within 2 years. These figures show that IP is making its way further into the mainstream and is figuring in the thinking of many businesses' contact center strategies. Download your copy of the full report now.

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Russia

Dmitry Nikitin, recently joined CosmoCom as a Sales Engineer in Russia. He has more than a decade of IT and call center experience including hands-on experience with CCU and hosted contact center in his prior tenure as Chief Operating Officer and CTO at ProBusiness Tech (formerly Quickline) in Moscow. He holds a Masters degree in Computers and Computer Systems from MIREA University in Moscow.

CosmoCom Americas

Bob Woolwine has joined CosmoCom as Regional Sales Manager, Midwest Americas. Bob brings with him decades of extensive and successful sales experience in the communications sector. Most recently he spent nearly eight years as channel manager for Interactive Intelligence. Prior to I3 he held sales management positions at companies including: eGain, Stevens Communications, BellSouth, Inacon, Siemens, Wiltel, TelPlus, Norstan and a long tenure at IBM.

Gerry Petri is CosmoCom's new Regional Sales Manager, Pacific Coast Americas. Gerry is a seasoned sales executive with extensive sales experience with call center and related technologies. Prior to joining CosmoCom he worked in sales and solutions for Aspect Software. Before that his experience includes positions with Intervoice, Speechworks, Financial Solutions, Synellect and Xantel.

TRADESHOW NEWS: COMING ATTRACTIONS

	HP Communications World 2008 December 9 - 11, 2008  Austria Center Vienna Vienna, Austria Visit CosmoCom in Booth U2/20
	Call Center World - 2009 February 16 - 19, 2009 Estrel Convention Center Berlin, Germany Booth Hall 1: 1A16 www.callcenterworld.de
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATION
	Please pass this issue of CosmoChronicle on to others who might be interested. If you are not already receiving the monthly CosmoChronicle you can sign up now. This and past issue are also available in the CosmoChronicle Archives.

 

	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

 

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	If you are a call center industry consultant, join the CosmoCom Consultant Liaison Program for access to our consultant extranet, a dedicated newsletter for the consultant community and more...