JOIN US FOR NEW HORIZONS IN TELEHEALTH

CosmoCom and Datamonitor Present a Complimentary Webinar on June 3rd

In our last issue we shared news of the numerous healthcare events we participated in across the US in March and April and told you to watch your inbox for a related webinar invitation. In case you missed the invitation that we sent out last week or were too busy to register at the time, consider this article another invitation.

The field of Telehealth is growing rapidly in both size and scope. The Telehealth of today and tomorrow encompasses much more than video conferences with doctors, store-and-forward radiology, and home monitoring systems. Exciting new applications are emerging that draw upon voice response and multi-channel, multi-tenant contact center technologies to improve the quality and availability of care while reducing its cost. With the right tools, providers can now unify all facets of patient-provider communication.

Join CosmoCom, Datamonitor and special guest, CTO of the University of Kentucky, on June 3, at 11:30 EDT, for "New Horizons in Telehealth," a complimentary webinar that asks the question, "Could the simple telephone could be the big health technology breakthrough of the decade?"

Space is limited so learn more and reserve your telehealth webinar seat now.

CONTACT CENTER CONSOLIDATION 2.0 IN MOSCOW

In Mid-May, telecom operators and businesses from Russia, CIS (Commonwealth of Independent States) and Eastern Europe congregated at Expocentre in Moscow for the Sviaz-Expocomm 2009 21st International Exhibition. The event, which is the biggest and most well respected Telecommunications and IT gathering in the region, took place from 12 - 15 May. 

During the event CosmoCom regional staff joined local partner Open Technologies for four intensely busy days of educating visitors on Contact Center Consolidation 2.0 and demonstrating CosmoCall Universe 6. There was hardly a moment to rest as hundreds of eager visitors flocked to the booth to see what the buzz was all about.

Among the visitors to the OT booth was none other than Russian President Dmitry Anatolyevich Medvedev, who also addressed organizers, participants and guests of the event. President Medvedev was joined in the booth by Russian Minister of Telecommunications and Mass Communications, Igor Shchegolev, who's administration was responsible for organizing the exposition.

Also during the event, CosmoCom met with other exhibiting partners including Sitronics, Compulink and HP. CosmoCom joined HP at their press conference in celebration of their 40th anniversary of excellence in the region. Among the topics covered in the session was HP's global partnership with CosmoCom.

We're excited about the continued growth in the region and you can be sure you'll be hearing more great news from CosmoCom in the near future.

COSMOCALL UNIVERSE WINS ANOTHER LONG ISLAND SOFTWARE AWARD

On May 5, Long Island businesses and institutions of all sizes gathered at the luxurious Garden City Hotel in NY to honor a select group of local technology companies and individuals at the 2009 LISA award ceremony. The LISA (Long Island Software Award) recognizes excellence in a wide range of software products developed on Long Island. CosmoCom was proud to accept an award for its CosmoCall Universe 6 contact center platform.

The LISA is sponsored by LISTnet (Long Island Software and Technology Network) whose objective is to promote Long Island as one of the national centers of excellence for Software and Technology solutions. As a successful and growing global software company that was founded on Long Island in 1997, CosmoCom is a prime example of the kind of regional development that LISTnet seeks to foster. CosmoCom appreciates the recognition this award represents. We hope and expect that our continued success and growth will contribute to Long Island's standing as a technology development center for many years to come.
 

JOIN COSMOCOM AT CONTACT CENTER MANAGEMENT EXPO IN TEXAS

Are you planning to attend the ICMI Contact Center Management Conference & Expo in Austin Texas next week? If so, make sure to devote some time between sessions to visit CosmoCom at Pedestal G5 to learn more about CCU6, Consolidation 2.0 and CosmoHealth. If you are looking for the latest advances in call center technology you'll be glad you did.

The event, formerly known as Call Center Demo West, takes place from 1 to 3 June at the Renaissance Austin Hotel. If you haven't already registered for the event, here's an eVIP pass for free demo hall admission or $400 off the full event. We hope to see you there to assist you with your call center technology challenges.

CCU 6 FEATURE OF THE MONTH

Virtual Outbound Calling and Linked Campaigns

This month in our ongoing series of CosmoCall Universe version 6 (CCU6) features of the month we'll take a look at some of the new and exciting enhancements to CCU's outbound technology. This article is a must-read if  you're involved in telemarketing, collections, proactive healthcare outreach, or any other outbound telephony applications.

CCU6 builds upon the strengths of CosmoCom's market leading CosmoDialer to empower virtual outbound calling, a fully distributed, agents-anywhere architecture that supports outbound campaigns with CosmoCom's overall value proposition around the benefits of contact center consolidation. Now agents in any number of sites, including those working from home, can combine their efforts in a single campaign, or in a blended array of campaigns using the new Linked Campaigns concept also introduced in Version 6.

Virtual outbound calling lets large outbound operations benefit from economies of scale that were not available to them earlier because of the limitations of traditional outbound technology. With legacy technology, large campaigns had to be broken into smaller parts that fit the capacity limits of dialers and of individual facilities. In telecom applications, multiple smaller groups are always less efficient than one larger group. Now you can assign unlimited resources to any campaign, regardless of their physical locations, and reach unprecedented levels of efficiency from one virtual group.

Linked Campaigns is another outbound innovation in Version 6. With Linked Campaigns, multiple lists in different formats can be easily combined into a single campaign, without the management overhead of creating consistent columns in every source. This capability not only eases the execution of campaigns with multiple data sources, but also enables blending of completely different campaigns across a large virtual agent population, smoothing the workload and maximizing agent productive time.

Besides these two major innovations, we have introduced numerous other convenience features such a priorities and time bounding for alternate numbers, and a more powerful, more granular system of permissions for agents and supervisors. CosmoCall Universe is now the platform of choice for outbound operations with the largest and most complex requirements.

Learn about CosmoDialer Outbound Contact Center Technology.

ON THE ROAD WITH PHILIPPINE SERVICE PROVIDER EPLDT

CosmoCom Partner Promotes CCOD for Telemedicine, ICT and More

CosmoCom's premier service provider partner in the Philippines, ePLDT, had a busy month on the road promoting their hosted contact center offering Unified Contact Center Plus and related offerings at several events in the region.

As proof that the telehealth is of global interest, the First Philippine eHealth and Telemedicine Conference and Exhibition took place in Manila from 7 - 9 May. The Philippine healthcare system is rapidly emerging as a major consumer of information and communications technology. ePLDT was joined by CosmoCom Regional Director, Beng Kiat Yeo to share how hosted contact center technology can be a cornerstone of eHealth initiatives.

The following week, from 13 - 16 May, ePLDT exhibited their solutions at the PAGSO (Philippine Association of General Services Officers) 4th National Convention in Iriga City. This year's theme was "PAGSO's Response to Global Challenges in the midst of Climate Change"

Finally, ePLDT wrapped up the month with an exhibition, demonstrations and speaking sessions around their CCOD and Data center practices at the ICT Professionals' Congress in Manila from 20 - 21 May. The annual conference showcased major developments and directions of global and local technology providers. Market leaders in wireless business data communication and next generation mobile solutions, top CIOs and other information systems executives shared their insights, as well as showcasing best practices in offshoring and outsourcing.

We look forward to supporting ePLDT in their continued growth and success in the region.

WHO'S TALKING? RECENT INK

"The Mobile CRM Convergence" explores how smartphones are changing the world of customer interaction and states, "There are new tools that extend to wireless devices the same contact center functions that are available fixed desktops...CCU6 features CosmoGo™, a new smartphone application that delivers ACD, CTI, inquiry and transaction enablement for recurring subjects, and tracking and reporting, all via a 2.5G or higher network."

Finally, "S(L)IPping IP into the Contact Center" looks at how IP is gradually becoming the norm in contact centers. In a section on SIP the article mentions that, "CosmoCom, which makes IP-SIP/based contact center platforms, has considerable experience with SIP trunking through its sales engineering and support for its enterprise client base" The feature continues with some related features in CCU6 followed by some insights on SIP trunking from CosmoCom EVP, Steve Kowarsky.

HQ HAPPENINGS

Cinco de Mayo Celebration!

The Mexican holiday Cinco de Mayo (5th of May) is commonly observed in various places around the world as a celebration of Mexican heritage and pride. It has been a tradition at CosmoCom HQ to celebrate the holiday after work each year, and this year is no exception. We were attending the LISA award ceremony mentioned above on the evening of the 5th so we decided to hold our annual festivities a week later...

The switch worked out in more ways than one. The 5th turned out to be a rainy day, but the evening of our fiesta was absolutely clear and beautiful; a perfect time to enjoy some good Mexican food, drink and music in the company of co-workers and family.  We were also fortunate to have some special guests join us as a number of partners and end users were in town for technical training. They joined the party and got a taste of our "work hard, play hard" culture while getting to know some of the people who support them throughout the year on a personal basis. From the home-made Chili from Ari Sonesh and Kathy Salt, to the excited CosmoKids clamoring for candy and treats around the piñata, the evening was a fun-filled success

TRADESHOW NEWS: COMING ATTRACTIONS

	ICMI Contact Center Management Conference & Expo June 1 - 3, 2009 Renaissance Austin Hotel Austin, TX, USA http://www.icmi.com/ccm2009/  Visit CosmoCom in booth G5
	New Horizons in Telehealth Webinar June 3, 2009 11:30 am EDT Learn more and reserve your seat now
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

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	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

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