FRIENDS OF COSMOCOM NEWSLETTER

  November 2003

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 IN THIS ISSUE...

     
 

TOP STORIES

 
 

CosmoCom Ranked Fastest Growing Tech Company for 2nd Year

 
  CosmoCom Adds 1Tel as Distributor in Eastern Europe  
  CosmoCom Shines at ITU Telecom World; Meeting with Bill Gates  
 

KEY DEVELOPMENTS

 
  The CosmoCom Customer Experience - Don't Miss It!  
  Networked and Hosted Call Center to See Faster Than Average Growth  
 

OTHER DEPARTMENTS

 
  CosmoCom Buys Software Firm (Newsday)  
  Do You Know the Key Factors When Purchasing Contact Centers?  
  See CosmoCom at Upcoming Intelcon 2003  
 
 

 SUBSCRIPTION INFORMATION

 

  
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SUPPORTNET UPDATES

 

As part of our effort to continually improve CosmoCall Universe, a number of software updates (primarily Hot Fixes) were issued to correct minor issues and enhance functionality.
Among the more notable are:

 
»  Improved handling of major changes by configuration manager  (8436)
» Agent side SIP support enhancements (8367)
» Improved upgrade management (8340)
» Improved Logging Server error handling (8292)
» CosmoCorder enhancements (8327, 8296, 8283, 8282, 8267)
 

In addition, several new Microsoft updates have passed QA for CosmoCall Universe deployment.

SupportNet is CosmoCom's online support extranet for customers and partners. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send an email to supportnet@cosmocom.com.

 

Click to go to SupportNet

  
===TOP STORIES===

 

COSMOCOM RANKED FASTEST GROWING TECHNOLOGY COMPANY
ON LONG ISLAND FOR SECOND STRAIGHT YEAR IN DELOITTE TECHNOLOGY FAST 50 PROGRAM

CosmoCom Attributes its 2,948% Revenue Growth to On-Demand Software Model

MELVILLE, NY, October 20, 2003 - CosmoCom, the leading provider of IP-based contact center solutions, has ranked number one in the prestigious 2003 Deloitte Technology Fast 50 Program, a ranking of the 50 fastest growing technology companies on Long Island. Deloitte, one of the nation's leading professional services firms, based the rankings on percentage revenue growth over five years, from 1998-2002. CosmoCom grew 2,948 percent during this period. CosmoCom also ranked first in Deloitte's 2002 Fast 50 Program. CosmoCom's CEO, Ari Sonesh, credits CosmoCom's success over this period to its focus on Contact Center On-Demand software, an innovative approach that enables network service providers to offer contact center services on a network-hosted basis. 

"With its top ranking for two years in a row in the Deloitte Technology Fast 50 Program, CosmoCom's leaders continue to prove that they have the vision and the fortitude to excel in the highly competitive technology industry," said Adam Weisman, Long Island office managing partner of Deloitte, and Chairperson of the 2003 Long Island Fast 50. "We congratulate CosmoCom on maintaining its position as the fastest growing technology company on Long Island."

To read the full release, visit www.cosmocom.com/pressreleases/PressReleases2003/pr10202003.htm

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COSMOCOM ADDS 1TEL AS DISTRIBUTOR IN EASTERN EUROPE

1Tel Also to Distribute BT's Contact Center On-Demand Service

MELVILLE, NY – November 3, 2003 – CosmoCom has signed an agreement with Prague-based 1Tel for the distribution of its products in the Czech Republic and other countries in Eastern Europe. Under the agreement, 1Tel will sell and provide systems integration services for CosmoCall Universe™ for premise-based deployments. Separately, 1Tel has also agreed to distribute and act as system integrator for Multimedia Contact Center (MCC), the network-hosted Contact Center On-Demand™ service from BT Global Services that is based on the same CosmoCom platform. 1Tel joins a growing list of system integrators that have recognized a major opportunity in telco-provided hosted contact center services. While outsourcing technology infrastructure eliminates the need for end users to deploy and manage onsite technology, system integrators will continue to play an important role in building complete solutions around on-demand services like BT’s MCC.

"CosmoCom is the leading provider of all-IP contact center platforms," said Frantisek Zeman, managing director for 1Tel, "and we see great potential in our markets for both the premises model and the on-demand model. By teaming with CosmoCom and with their partner BT, we can offer the broadest possible array of solution options to our customers."

To read the full release, visit www.cosmocom.com/pressreleases/PressReleases2003/pr11032003.htm

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COSMOCOM SHINES AT ITU TELECOM WORLD

Meeting with Bill Gates

CosmoCom's participation in the recent ITU Telecom World exhibition in Geneva was a great success. Invited by Microsoft to exhibit in their showcase of innovative new telecom service opportunities, CosmoCom presented several solutions built around CosmoCall Universe. These included our Tablet PC-enabled wireless, phone-less contact center terminal and our CIRM (customer interaction and relationship management) solution – a beautiful integration of CosmoCom CIM technology with Microsoft CRM.

ITU Telecom World is the largest telecommunications trade show in Europe. This year's exhibition, held in Geneva Switzerland, featured over 900 exhibitors representing 51 countries. 

Above Right: CosmoCom's CEO, Ari Sonesh, chats with Bill Gates at ITU Telecom World 2003
     

===OTHER DEVELOPMENTS===


THE COSMOCOM CUSTOMER EXPERIENCE

With nearly a dozen leading Network Service Provider customers, CosmoCom is the leading provider of Contact Center On-Demand (CCOD) platforms to telcos worldwide. Hear what CosmoCom's NSP customers and their end users have to say about CosmoCall Universe and the hosted contact center model…. CosmoCom also provides technology for OEMs and integrators to build the world’s best premise-based contact center packages. Hear from the BT Contact Central CEO how CosmoCom helped them launch their successful business... And learn how CosmoCom's teleservices outsourcer customers benefit from the latest in customer interaction management solutions. Hear all this and more, first-hand, in the CosmoCom Customer Experience video, now available online.

 

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NETWORKED AND HOSTED CALL CENTERS
TO SEE FASTER THAN AVERAGE GROWTH THROUGH 2008

Datamonitor report examines call center market in North America and EMEA

A new Datamonitor report takes a look at the call center markets in North America and EMEA. Though these two markets are described as reaching a "saturation point," there are some areas of higher-than-average growth expected. The small-range and large-range call center segments of the market are expected to grow significantly, with most of this growth in networked and hosted call center deployments. 

Datamonitor also highlighted CosmoCom's significant position in the marketplace and called attention to our winning strategy of "focusing on the hosted market and of building close relationships with service providers" to bring solid and functional solutions to customers.  Because of this strategy, CosmoCom is poised for growth along with those market segments.

For more information and to purchase this report click: Networked and Hosted Call Centers: A Vertical Perspective
   

===OTHER DEPARTMENTS===


IN THE NEWS

CosmoCom Buys Software Firm
Newsday Online - October 14, 2003

IP Contact Center
Communications Convergence - November 5, 2003

Bay Packets Launches Partner Program
Telephony - November 3, 2003

CosmoCom Ranked Fastest Growing Technology Company on Long Island for Second Straight Year in Deloitte Technology Fast 50 Program
TMCnet - October 14, 2003

CosmoCom Acquires Surf & Call
Call Center Magazine - October 17, 2003

Vocaltec sells Surf & Call to CosmoCom
Gloves [online] -- Israel's Business Arena - October 13, 2003

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DID YOU KNOW?

Scalability, performance, ease of integration and management are the key factors when purchasing contact centers. Vendors must identify how IP technology migration relates to these criteria.
- Gartner, 2003

Out of the forecast 9.252 million IP Centrex lines deployed by 2008, 2.93 million could be sold and deployed by or through wholesale IP Centrex service providers, making wholesale one of the main drivers for the deployment of IP Centrex.
-iLocus, "Evaluating Wholesale IP Centrex Services Model," September 2003.-----------------------------------------------------------------------------------------

TRADESHOW NEWS: COMING ATTRACTIONS

Intelcon 2003
Congreso Internacional de Telecomunicaciones

November 10th - 12th
Hilton, Colon
Guayaquil, Ecuador
www.intelcon2003.com/html/c-call.htm

Keynote Speaker:
Brian Davidow, CosmoCom

Come see CosmoCall Universe in action at the Orbis booth.


     
Editor-in-Chief: Laura Fader
Graphics & Design: Kevin Simms

 
 

Copyright © 2003 CosmoCom, Inc. All Rights Reserved.