COSMOCOM RECOGNIZED AGAIN IN DELOITTE'S NY TECHNOLOGY FAST 50

Attributes Growth to Business Benefits of IP Contact Center Technology

At an exclusive dinner ceremony at the St. Regis Hotel in Manhattan on September 19, CosmoCom was named to Deloitte's prestigious Technology Fast 50 Program for New York. For the fifth time, CosmoCom was recognized as one of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the area by Deloitte & Touche USA LLP, one of the nation's leading professional services organizations. Rankings are based on the percentage revenue growth over five years from 2002--2006.

"Deloitte's New York Technology Fast 50 companies have shown the strength, vision and tenacity to succeed in today's very competitive technology environment," said Ed Moran, Director Product Innovation, Deloitte Services LP, New York. "We applaud CosmoCom's successes and acknowledge it as one of the very few to achieve a high growth rate consistently over the past five years."

Find find out more including how CosmoCom ranked  read more...

LAST CHANCE TO REGISTER FOR
LIVE CONSOLIDATION 2.0 WEB CAST (SEPTEMBER 25)

Last month we announced that we are doing a pair of web casts in conjunction with TMC on the hot topic of Call Center Consolidation. The first of these called "Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You" takes place next week on Tuesday, September 25. If you haven't taken the time to register for this interactive web cast, there is still time to register.

Let CosmoCom VP of Product Management, Steve Kaish show you how to apply the strategy of Call Center Consolidation 2.0 within your organization - whether you maintain multiple sites, employ at-home agents, deploy agents offshore or collaborate with outsourcers and outline the bottom-line business benefits of Call Center Consolidation 2.0, including reduced total cost of ownership and greater customer satisfaction. Use the link below to register:

• Call Center Consolidation 2.0 (Sept 25)

 We hope you will join us.

COSMOCOM PARTNERS SAIL TO SUCCESS IN EMEA

The Inaugural CosmoCom EMEA Sailing Challenge

The last round of the regatta shows a close finish among the European Telecom Operators

30 foot winners (from left): Eric Slangen, KPN; Paul Lowell, TopSpin Partners; Ronald Rubens, CosmoCom (presenting) and Dietmar Geiler, T-Systems

Ronald Rubens presents to 32 foot winners (from left): Wolfhart Krischke, CosmoCom; Mark Sparreboom; Versatel and Martin Visser, Microsoft EMEA

On September 11 CosmoCom EMEA and a select number of telecom and service provider business partners from around Europe put on their sailing caps, kissed the land goodbye and set sail for the inaugural CosmoCom EMEA Sailing challenge. The event took place at the Naarden Yachting Center in the Netherlands where 40 enthusiastic sailors from all experience-levels took to 10 boats to test their skill on the open seas in a friendly competition.

The event was kicked off with CosmoCom executives presenting the state of the business followed by an in-depth discussion of the CosmoCall Universe product roadmap and future plans. After that, everyone received instruction on the basics of sailing technique and regatta rules to ensure it was not only a fun day, but a safe one as well.

With everyone prepped for the challenge ahead, the gathering was divided into groups of four and set upon their vessels as working crew with an experienced captain at the helm. The teams competed against each other on the waters of the Dutch Gooimeer in Naarden, near CosmoCom's EMEA headquarters and while everyone worked hard in the spirit of teamwork - and while it was a close finish among our European Telecom Operators we did have a couple of teams take first prize for their yacht categories.

In the 30 foot yacht category, first place went to the team comprised of:

• Eric Slangen - Senior Product Manager Contact Center On Line, KPN, the Netherlands
• Paul Lowell - Director TopSpin Partners and CosmoCom Board member
• Dietmar Geiler - Vice President of Marketing T-Systems, Germany -- responsible for T-Systems products and services including Business VoIP Agent (CCOD service from T-Systems)

A step up in size, in the 32 foot category, the winning team was:

• Wolfhart Krischke - Managing Director DACH region CosmoCom
• Mark Sparreboom - Manager Versatel, the Netherlands
• Martin Visser, Microsoft EMEA, responsible for Contact Center Framework EMEA

The day wrapped up with a fantastic barbeque where everyone was able to enjoy some good food, build new relationships and recount the day's experiences. Judging by the overwhelming enthusiasm for the event, CosmoCom is planning to organize similar events every year from now on.

Finally, we want to offer special thanks to Michiel van Dis, CEO of Mtel in the Netherlands, for taking on the role of "Chief Racing Officer" for the day.

You can see a full array of pictures from the event online in an AOL picture album.

 SEE US AT THE ATA SHOW IN SCOTTSDALE, ARIZONA

The Annual American Teleservices Association (ATA) convention is set to take place in sunny Scottsdale Arizona starting the September 30 and running through October 3. If you are an ATA member or just plan to visit the show, be sure to come by booth 508 to talk to CosmoCom.

CosmoCom is an exhibitor passport sponsor, but don't just come by for a stamp. Whether you are a teleservices outsourcer or an enterprise with your own in-house call center(s), make sure you take some time to ask us how CosmoCom's all-IP, virtual contact center technology is the right choice to support all your inbound and outbound call center requirements.

BE OUR GUEST AT FALL VON

Are you going to be in the Boston area around Halloween this year? Why settle for tricks when you are in for a treat if you visit CosmoCom in the Unified Communications Pavilion at Fall VON? The show takes place at the Boston Convention center and you'll find CosmoCom in booth 928 ready to talk to you about Consolidation 2.0 and unified customer communications.

In addition to exhibiting, CosmoCom's EVP, Steve Kowarsky is scheduled to speak on the  "Unified Communication Enabled Call Centers" panel on Tuesday, Oct. 30th from 4:45pm - 6:00pm.

Please feel free to be our VIP guest and get a discount off the full conference or a Free Exhibit Hall pass when you pre-register online at www.unifiedcommunicationscon.com/register or call +1 631 961 1100 using the priority code "COSMOCOMVIP" by October 27. Print out this handy CosmoCom VIP Guest pass to help you register.

TATA INDICOM PROMOTES INSTACC HOSTED OFFERING

In the July issue of CosmoChronicle we wrote about how VSNL, a leading global communications company and one of India's largest enterprise service providers, has been offering a Contact Center On-Demand service based on the CosmoCall Universe™ platform.

VSNL's hosted service, offered by their TATA Indicom Enterprise Business Unit,  is named Insta™CC. InstaCC is a feature rich, multimedia contact center solution, rapidly deployed, and paid for on a pay-per-use model, with no up-front technology investment.

Tata Indicom is actively promoting InstaCC and related services with a variety of advertisements and promotional materials designed to appeal to the business "hot buttons" of the enterprises they serve. If you click on the thumbnail to the right you can see a bigger imageof one of their new ads under their "Business n Rich" umbrella.

 BITS & PIECES: SOME VOIP FACTOIDS

Phone lines reach 4 billion worldwide
USA Today reported that a September U.N. International Telecommunications Union report estimates that telephone service has quadrupled in the last 10 years to 4 billion lines globally, including 1.27 billion fixed lines and 2.68 billion mobile accounts. The report also estimates that 61% of the world's mobile customers reside in developing countries.

WHO'S TALKING? RECENT INK

A Conversation With CosmoCom's Steve Kowarsky
At the end of August, Communications Solutions featured excerpts from editor-in-chief, Rich Tehrani's blog where he talks about his conversation with CosmoCom EVP, Steve Kowarsky. In the Q&A style "interview" Rich gets asks Steve about a whole host of topics including the state of the market (both US and global), the evolution of communications, CosmoCom's initiatives and what pains our technology solves and "What's next for communications." Read the article.

VoIP On the Brink of Change
The September 12th issue of New Telephony features an article by Tara Seals called "ITExpo: Showcasing VoIP On the Brink of Change" focused on some of the innovation at the recent IT Expo in Los Angeles that CosmoCom exhibited at. In the opening paragraph she states "...to gauge by the news coming out of the show the predictions of many an analyst firm are correct: We are on the brink of upheaval." As she continues on, her first point is how unified communications and convergence are at the top of peoples minds and mentions CosmoCom's availability to talk about "Consolidation 2.0" as a supporting point. Read the full article

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Americas

Jonathon Blair, is the latest addition to the CosmoCom Americas sales organization, joining us as Regional Sales Director for the West Coast. Jonathon brings a proven track record of technology and call center industry sales in companies like Autonomy etalk as District Sales Manager, Van Velzer-Thompson Consulting, Aspect Communications where he was a major accounts sales executive, and CA International.

Yuriy Aleksandrov has been part of the QA department at HQ and has recently joined us as a full-time QA Engineer. Yuriy has already proven himself to be a valuable addition to the QA team. He holds a Bachelor's degree in Computer Science from Brooklyn College.

CosmoCom Israel

Dor Alaon has joined the CosmoCom Israel R&D group to lead the efforts of further automating the Quality Assurance processes. He has 7 years experience in software development and also with managing software teams. He has vast experience with server side programming and the development of verification software. He holds a Computer Science degree from Tel Aviv Academic Collage.

HQ HAPPENINGS

2007 CosmoCom Executive Barbeque

While the Summer season may have "officially" ended on Labor Day weekend a couple of weeks ago,  the Northeast United States has continued to experience beautiful, warm Summer weather. And what better thing to do on a warm Summer evening than barbeque outdoors with friends and family? There is one thing...barbeque outdoors with friends and family while your executives do the cooking and serving.

That is exactly what we all did at this much anticipated annual event at HQ. Once again the entire executive team fired up the grills, donned the white aprons and worked their BBQ magic while resident DJ Steve Dellutri pumped out tunes.

Ari and his team outdid themselves and pleased the masses with mouth-watering "Shrimp on the Barbie", lip-smacking BBQ chicken,  abundant burgers and hot dogs and, of course, Ari Sonesh's incredible skirt steak that was seasoned, cooked to perfection and in demand.

In addition to the grilled goodies, there were plenty of salads and other goodies, not the least of which were Kathy Salt's amazing Taco Salad and Gorgonzola Salad.

There was plenty of food and drink and camaraderie and nobody went home hungry. In fact, the next day, Natan Stein and some of his sous chefs did a command performance during the lunch hours grilling up the leftovers for a "very" willing audience.

A great day was enjoyed by all!

TRADESHOW NEWS: COMING ATTRACTIONS

	ATA National Convention September 30 - October 3, 2007 Hyatt Regency Scottsdale at Gainey Ranch Scottsdale, AZ, USA http://www.ataconnect.org/public/nationalconvention/ See CosmoCom in Booth 508
	Unified Communications Conference at Fall VON October 30 - November 1, 2007 Boston Convention Center Boston, MA, USA www.unifiedcommunicationscon.com See CosmoCom in Booth 928
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATION
	Please pass this issue of CosmoChronicle on to others who might be interested. If you are not already receiving the monthly CosmoChronicle you can sign up now. This and past issue are also available in the CosmoChronicle Archives.

	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

	LIAISON PROGRAM FOR CONSULTANTS
	If you are a call center industry consultant, join the CosmoCom Consultant Liaison Program for access to our consultant extranet, a dedicated newsletter for the consultant community and more...