CosmoChronicle Newsletter Archives

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Our most current contact center newsletter is listed first.

January 2011
Enabling Health Plans to Fulfill Consumer Health Insurance Needs / Looking Ahead by Looking Back / Cloudy with a Chance of Contact Center / Where to find CosmoCom in Q1 / Global Sales and Engineering Meetings Set the Course for 2011 / Recipe for Virtual Contact Center Success in Dallas / Who's Talking? Recent Ink / Tradeshow News: Coming Attractions

December 2010
CosmoCom Technology Enables Better Medication Management / Improving Communications for the Deaf and Hearing Impaired / Year End Greetings / New Netherlands End User Case Studies Available / Shows and Snows in the UK / Out with the Old and In with the New / On-Demand Webcasts for the Holiday Doldrums / Tradeshow News: Coming Attractions

October 2010
CosmoCom Appoints New VP of Development / Providing Contact Center Innovation to Municipalities / Missed the Virtual Contact Center Implementations Advice Webinar? / CSD Celebrates 35 Years of Helping the Deaf and Hard of Hearing / Contact Center Industry Insights from Steve Kaish / New BT NGCC End User Studies Available / Who's Talking? Recent Ink / Tradeshow News: Coming Attractions

August 2010
Unified Call Center Solutions in the Finance and Telecom Sectors / Do's and Don'ts for Successful Virtual Call Center Implementations / CosmoCom Honored for Contact Center Reporting Technology / Calling All Channels / Celebration in the Philippines / Making a Splash for Charity / Who's Talking? Recent Ink / Tradeshow News: Coming Attractions

June 2010
SMART's 1,200+ Seat Hosted Customer Contact Center / Chunghwa Wins "Best Use of Technology of the Year" Using CCU / Multi-Site Contact Center Best Practices Webinar Now On-Demand / Putting the "Bang" in the Bangladesh Call Center Industry / UK Team Takes to the Road - Literally / Who's Talking? Recent Ink / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions

May 2010
Complimentary Multi-Site Call Center Webinar - June 10 / Bechtle Expands Solutions Portfolio with CosmoCom Partnership / CosmoCom Wins Software Award for CosmoHealth / CosmoCom Technology Helps Unify Public Health Services in Spain / Where to Catch Up with CosmoCom in June / Who's Talking? Recent Ink / Tradeshow News: Coming Attractions

April 2010
CosmoCom Powers New Hosted Contact Center Offering in UK / Tata Communications Unveils New Hosted Contact Center Website / Virtual Contact Center Hot at Eastern Europe Shows / Volcanoes Got You Thinking about Business Continuity? / CosmoCom at Recent and Upcoming US Healthcare Shows / CosmoCom UK at the Customer Contact Planning Forum / Who's Talking? Recent Ink / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions

March 2010
Study Shows Virtualization a Winner for Multisite Contact Centers / Sunflower Communications Rolls out Hosted Contact Center in CIS / Contact Center Integrations/Time to Market Key Themes at Paris Expo / Israel Sales Team Takes it to the Road / CosmoCom at Recent and Upcoming US Healthcare Shows / CosmoCom Board Advisor Honored / Who's Talking? Recent Ink / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions

February 2010
S Tel Subscribes to CCU-Powered Call Center Service from Tata / Healthcare in the Cloud / Join CosmoCom at the BCBSA Healthcare Call Center Conference / Don't Miss CosmoCom at Strategie Clients in Paris / ContactCenterWorld Germany a Big Success - Again! / CosmoCom Technology a Crowd Pleaser in Japan / HQ Happening: CosmoCom Techies Honored / Bits & Pieces: Some VoIP Factoids / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

January 2010
CosmoCom Appoints New Vice President of EMEA / CCU 6 Unified Contact Center Platform Wins Product of the Year / VIEW FROM THE CORNER OFFICE: Looking Back and Ahead / Spotlight on Collections / The US Contact Center Decision Makers' Guide Now Available / See CosmoCall Universe at Upcoming Japan and EMEA Events / HQ Happening: Global Sales Meetings / Bits & Pieces: Some VoIP Factoids / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

November/December 2009
CosmoCom Announces Leading Carrier SIP Trunking Certifications / New Look for CosmoCom on the Web / Telefonica Innovative Healthcare Contact Center in Northern Spain / What is SIP Trunking and How Does it Apply to Contact Centers? / Visit CosmoCom at HP Communications World in Germany / CosmoCom Japan Strong Showing at Call Center/CRM in Tokyo / UK Office on The Move / New Healthcare Contact Center White Paper "Officially" Available / New Members of the CosmoCom Family / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions / Subscription Information

October 2009
PBfleX Chooses CCU to Expand Its Hosted Telephony Services / QCC Launches Premium CCOD Service for Under-50-Seat Centers / New Healthcare Contact Center White Paper Now Available / View the Recording of BT's Hosted Contact Center Webcast / HP and CosmoCom Team Up at Voice Days in Germany / CosmoCom Article is the Cover Story of AnswerStat Magazine / Who's Talking? Recent Ink / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions / Subscription Information

September 2009
Leading CRM provider TerraSoft Integrates with CosmoCom / Growing Telesales Outsourcer Boosts Profits and Lower Costs via CosmoCall Universe / Join BT for a Live Interactive Web Seminar on 13 October / CosmoCom to Sponsor Wireless Technology Conference / Unified Communications in the Contact Center / Regional Events Focus on Continuity, Home Agents and More / Who's Talking? Recent Ink / HQ Happenings / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

July 2009
CosmoCom Earns Industry Accolades for CosmoCall Universe 6.0 / Connector-Plus Combines Hosted CCU Platform with Systems Integration Expertise / New Outsourcing White Paper Available / CCU 6 Feature of the Month: Outlook Integration / Team Spirit In and Out of the Office / New Hosted Contact Center Case Study from Tata / HQ Happenings / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

June 2009
CCU + OCS: Furthering Contact Center Reach into the Enterprise / Missed the New Horizons in Telehealth Webinar? / Simplifying Contact Center Integrations / CCU 6 Feature of the Month: Screen Recording / Team Spirit at the Annual Call Center Open / Moving and Shaking / Look Who's Talking: Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

May 2009
Join Us for New Horizons in Telehealth Webinar / Contact Center Consolidation 2.0 in Russia / CosmoCall Universe Wins Another Long Island Software Award / Visit CosmoCom at Call Center Management Expo in Texas / CCU 6 Feature of the Month: Virtual Outbound Calling / On the Road with Philippine Service Provider ePLDT / Look Who's Talking: Recent Ink / HQ Happenings: Cosmo De Mayo / Tradeshow News: Coming Attractions / Subscription Information

April 2009
CosmoCom Showcases Telehealth Across US / CCU 6 Global Debut Marches On... / Omnia Technologies to Provide Unified Customer Communications / Become a Fan of CosmoCom on Facebook / CCU 6 Feature of the Month: Contact Center Mobility / Strong Showing for CosmoCom Technology at Seca in France / Telkom - Promoting Hosted Contact Center in South Africa / Look Who's Talking: Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

March 2009
CosmoCall Universe Version 6 Debuts / CosmoCom Launches CosmoHealth and CosmoHealth ProActive / CCU Enabling Iverify's State-of-the-Art Video Security Service / On the Road with CosmoHealth: More Opportunities to See Us / CCU 6 Features of the Month: UCC and Enhanced Reporting / CosmoCom and HP Shine at Moscow Call Center Event / Look Who's Talking: Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information / Subscription Information

February 2009
Successful Rapid Deployment of Virtual Contact Center in Ukraine / CosmoCom Supports Expansion at National Telco Service Provider / CallCenterWorld 2009 in Germany a Big Success / Join CosmoCom at Upcoming Call Center Demo and BCBSA Shows / CosmoCom Awarded Product of the Year by Leading Magazines / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions / Subscription Information

January 2009
CosmoCom Announces Global Resale Agreement with HP / Study Shows Contact Centers Achieve Major Cost Savings with IP... / VIEW FROM THE CORNER OFFICE: Focus / Chunghwa Telecom Call Center Supports Government Program / Eason Tech Spreads The Word In Taipei / Where to See CosmoCom in February / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink
- HQ Happenings / Tradeshow News: Coming Attractions / Subscription Information

December 2008
VIEW FROM THE CORNER OFFICE: My Year End Wishes to All / Chunghwa Telecom Expands CosmoCom CCOD Platform / US Contact Centers Confirm IP Brings Significant Cost Reduction / Report from HP Communications World / Kick-Off 2009 With CosmoCom on The Road / Bits & Pieces: Some VoIP Factoids / New Members of the CosmoCom Family / HQ Happenings / Tradeshow News: Coming Attractions / Subscription Information

November 2008
VIEW FROM THE CORNER OFFICE: What Does The Election of Barack Obama Mean to CosmoCom? / Get the All New ContactBabel US Call Center Report / Capitalizing on Unified Communications in the Call Center / Missed the Consolidation 2.0 Value Proposition Web Cast? / See CosmoCom at HP Communications World in Vienna / Bits & Pieces: Some VoIP Factoids / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

October 2008
VIEW FROM THE CORNER OFFICE: Innovation in Economic Downturn / Centennial Taps CosmoCom for Growing Operations / Consolidation 2.0 Value Proposition Recording is Live / Frankenstein Meets Call Center Technology / CosmoCom on the Go / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

September 2008
Does Your Dialer Meet FTC Requirements? / Unified Call Recording - It's All Inside / Another "Best of Show" for CosmoCom / Many More Opportunities to See CosmoCom/ HQ Happenings / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

August 2008
CosmoCom Honored For Contact Center Innovation / Home Agents and the Environment / How Are You Handling Outbound Dialing? / Join us at Fall Shows in the US and UK / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

July 2008
CosmoCom Powers Telkom South Africa... / CosmoCom Strengthens Russian Presence With Open Technologies / Home Agents? Of Course! / Join us at Call Center 2.0 in September / HQ Happenings: Company Picnic / Bits & Pieces: Some VoIP Factoids / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

June 2008
CosmoCom Attains Microsoft Gold Certified Partner Status / Continuing a Winning Tradition / Why Is Multi-Tenancy So Important to Contact Centers? / Contact Center Consolidation 2.0 in Higher Education / CosmoCom and GPlus Sponsor Brazil Call Center Event / On the Road: Recent and Upcoming Shows / New Members of the CosmoCom Family / Who's Talking? Recent Ink
- Tradeshow News: Coming Attractions / Subscription Information

May 2008
CosmoCom Announces CosmoCall Universe Version 5.2 / CosmoCommunity 2008 a Huge Success / Consider Homeshoring to Save Money and the Environment / Mark Your Calendar for Fall Shows / Download the Aberdeen Contact Center Consolidation Report... / New Members of the CosmoCom Family / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions / Subscription Information

April 2008
CosmoCom Names Integrator GPlus as Channel Partner in Brazil / CosmoCommunity 2008 Is Days Away: Last Chance to Register / Get the Aberdeen Contact Center Consolidation Report / CosmoCom & Consolidation 2.0 Shine at SeCA / Did You Miss the Yankee Group Hosted Customer Care Webinar? / Bits & Pieces: Some VoIP Factoids / Tradeshow News: Coming Attractions / Subscription Information

March 2008
CosmoCom Taps Alan Mitchell as VP for Mobile Solutions / CosmoCommunity 2008 Will be Here Soon - Don't Miss Out / CosmoCom & Partners to Showcase Consolidation 2.0 at SeCA / CosmoCom at Israel Call Center and CRM Event / Hosted Customer Care Solutions: Are They Gaining Traction?/ New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

February 2008
New Managing Director In United Kingdom / Missed the "Better Call Center Integration..." Webinar? / Don't Miss Out on CosmoCommunity 2008 / Contact Center Guidance for Improved Customer Experience... / Spreading the Word at Call Center World Germany / Meet us at BCBSA, VoiceCon and SeCA / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

January 2008
VIEW FROM THE CORNER OFFICE - My State of the Union / U of Kentucky Implements CosmoCom at Multiple Call Centers / CosmoCom Gets Top Marks from Leading Industry Magazines / New Consolidation 2.0 White Paper Now Available / Join us for a "Better Call Center Integration..." Webinar / CosmoCom on the Road / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information

December 2007
Gordian Selects CosmoCom for Health Care Contact Center / CosmoCom Selected as Microsoft Launch Partner for CCF 2008 / CosmoCommunity 2008 New Orleans - Save the Dates! / VIEW FROM THE CORNER OFFICE - Call Center Trends / Be Our Guest at Call Center 2.0 in Jan / New Intelleca Case Study Available / CosmoCom Developers Among Twenty Top Techies / Who's Talking? Recent Ink / New Members of the CosmoCom Family / HQ Happenings / Tradeshow News: Coming Attractions / Subscription Information