FOR IMMEDIATE RELEASE

Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@cosmocom.com

CosmoCom Brings Complete Live

Version 2.0 of CosmoCall Virtual Call Center Provides Intelligent Routing
and Access Blending for Effective Customer Support

HAUPPAUGE, NY, JANUARY 12, 1999 - Complete live customer service has come to the Internet with the release of CosmoCall Version 2.0, a Virtual Call Center developed by CosmoCom.

CosmoCall 2.0, an enterprise-strength virtual call center, integrates advanced Virtual ACD, Interactive Voice Response (IVR) and Unified Messaging to enable complete routing and blending of any incoming telephone or Internet (H.323) call, voice fax, or email message.

The enhanced system developed by CosmoCom, a leader in the development of virtual IP call center technology, allows any company, and especially those engaged in electronic commerce or customer support, to operate a scalable call center using Internet Protocol from end to end. Using CosmoCall 2.0, call center representatives work with a single appliance, their computer terminal, to effectively respond to any customer inquiry.

One of the features that makes CosmoCall different from all other call centers is that, where other systems handle only telephone protocols, converting IP based calls to telephony, all calls coming into a CosmoCall Center are converted to IP.

"CosmoCall 2.0 is a complete virtual call center that allows companies to provide customer support that is efficient and cost-effective for both the call center and the customer," said Ari Sonesh, CosmoCom's CEO and president. "Now call centers can properly blend calls so that agents can queue and answer real-time inquiries such as Internet chat and Voice over IP in real-time, while simultaneously queuing and answering voice mail, fax and email inquiries. This allows call centers to answer live or electronic calls in whatever order they want."

CosmoCall Version 1.5 was a virtual call center solution capable of integrating telephone and live interactive communication into any Web site or network-based application using an IP based ACD to guarantee the customer's ability to reach the correct agent. Version 2.0 takes this a step further, CosmoCom Version 2.0 Release Continued making the system a complete customer interaction solution by incorporating IVR and the ability to route and distribute messages as well as live calls. This "Automatic Message Distribution" handles any form of incoming message, including voice and fax telephone calls, as well as emailed inquires from the Internet.

According to Alpa Sha, Industry Business Manager at Frost & Sullivan, "CosmoCom is one of the first companies to take the step towards a completely server-based call center solution that integrates IP." "This is a product with an eye toward the call center of the future when calls will come in the form of voice, data or video and come from PSTN or IP networks. Furthermore, CosmoCall addresses the growing trend of companies that want to operate one network for all their voice, data and video communications needs. Such companies believe they can more easily and efficiently manage call center inquiries that come from a variety of sources."

The new product, like its predecessor, can be implemented as a stand-alone call center solution or used to enhance an existing legacy call center system. It is also available as an upgrade to CosmoCall 1.5.

About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom's clients are a who's who of top ecommerce companies, and the company's major partners include Computer Associates, Dialogic and Siemens. Led by CEO and President Ari Sonesh, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based on Long Island in Hauppauge, NY.

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