CosmoCom Receives the 2000 Market Engineering Entrepreneurial Company Award from Frost & Sullivan

SAN ANTONIO - May 23, 2000 - Frost & Sullivan, an international market consulting and training company, today announces CosmoCom, Inc. as the recipient of its 2000 Market Engineering Entrepreneurial Company Award for demonstrating superior entrepreneurial ability in the Web-Enabled Call Center Markets.

After a Frost & Sullivan analyst team performed extensive interviews with a number of industry participants, CosmoCom was selected for the entrepreneurial award based on the quality of its flagship product, CosmoCall Universe, along with its business and marketing plan. With CosmoCall Universe, CosmoCom has identified a completely unique product solution with significant market potential. CosmoCall, a unified contact center technology platform, utilizes a complete Windows NT environment to fully integrate all forms of communication, including live and message-based calls, via the Internet or the telephone into any web site or network-based application.

“CosmoCom has earned industry-wide recognition during 1999 for CosmoCall Universe,” says Frost & Sullivan industry business manager Alpa Shah. “CosmoCom has been the recipient of numerous awards for Product of the Year during 1999 from notable trade organizations. Consequently, the company has earned investor confidence as the product recognizes growing adoption by call centers in diverse e-commerce industries, including retail, travel, banking and finance.”

In addition to interviewing market participants, the Frost & Sullivan team compared CosmoCom’s strategy for growth against its competitors, and evaluated its strategic alliances, expected time to market and senior management team. CosmoCom has long-standing strategic partnerships with Computer Associates and Siemens and recently entered into a strategic partnership with SAIC. Other companies within the software, insurance, transportation, retail and pharmaceutical industries are exploring alliance possibilities with CosmoCom. With funding from venture capital investors, CosmoCom has increased its workforce to over 100 worldwide and launched CosmoCall Universe.

“Frost & Sullivan’s peerless international reputation for identifying market leaders and trends makes this award especially gratifying,” says Ari Sonesh, CosmoCom’s President and CEO. “CosmoCom is doubly honored – by the award itself, and also by Frost & Sullivan’s recognition of CosmoCom as the clear market leader in the IP ACD segment.”

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com) the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled solution that supports human interaction – both live and message-based – throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market – twice the market share of its nearest competitor – according to a spring 2000 report by international market consultants Frost & Sullivan entitled U.S. Web-Enabled Call Center Markets.

About Frost & Sullivan
Frost & Sullivan, an international market consulting and training firm, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance, and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Founded in 1961, Frost & Sullivan is recognized as a global marketing research and solution leader, with offices located worldwide: Silicon Valley, New York, San Antonio, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai. For additional information, please visit the Frost & Sullivan Web Site at www.frost.com.