COSMOCOM'S COSMOCALL UNIVERSE RECEIVES BEST OF SHOW AWARD FROM CUSTOMER SUPPORT MANAGEMENT AT ICCM/CRM

Honor Solidifies CosmoCom’s Position as the Only Unified Platform for Any eCRM Project

MELVILLE, N.Y., October 3, 2000 - CosmoCom, Inc., the leader in Internet Protocol (IP) contact center technology, announced today that the company's flagship product, CosmoCall Universe, received a Best of Show award from Customer Support Management at the recent ICCM/CRM (International Call Center Management/ Customer Relationship Management) 2000 show in Chicago.

CosmoCom's eCustomer communication platform, CosmoCall Universe, is the essential eCare technology, connecting eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also managing email and voicemail messages, all in a single unified platform.

"This is the best award we could have received," claimed Bob Jurik, Vice President, Marketing and Business Development, for CosmoCom. "We were competing against industry giants, and we clearly came out on top. This award confirms the leadership of our IP-ACD technology as the only unified suite of e Care contact center solutions for any eCRM project."

Katrina Howell, Research Analyst at Frost and Sullivan, stated, "I had the opportunity to evaluate CosmoCall Universe at ICCM, and was extremely impressed with their unique architecture. CosmoCall Universe supports live online customer care - the next big trend on the Internet - with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution."

Jeff Morris, Senior Editor at Customer Support Management magazine, explained that, "Winners were chosen by an undercover panel of judges who were asked to select products and services they felt were exceptional based on their presentations at the show. We are delighted to welcome CosmoCom to a small and exclusive group of award winners."

CosmoCom enhanced their presence at the ICCM/CRM show with continuous standing-room-only presentations that included a high-level presentation of CosmoCall Universe. The presentation was augmented by the presence of customer ByeByeNow.com and partner ONYX demonstrating a live, fully functional Internet connection to their home office in Florida. CosmoCom's presentation of a clear picture about their market positioning and IP-ACD, combined with a live customer demo, was an absolute success.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with CosmoCall Universe, a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a spring, 2000 report by international marketing consultants Frost & Sullivan.