ASP World, San Jose, CA, October 4, 2000 – CosmoCom, Inc., the leader in Internet Protocol (IP) contact center technology, will introduce its next-generation eCare software solution, CosmoCall Universe, to application service providers at the ASP Conference & Expo at the San Jose Convention Center today. CosmoCom’s patented pure IP contact center technology, CosmoCall Universe, enables calls and messages originating on telephone and data networks to be queued and routed to universal contact center agents equipped only with PCs and connected only to an IP data network. 

“CosmoCom Universe is an ideal product for both outright purchase and for ASP delivery,” said Ari Sonesh, CosmoCom President and CEO. “We felt that the ASP World Conference was the ideal place to introduce our technology to the ASP market because this conference is geared directly toward corporate end users. The ASP model appeals to many new economy business owners because it enables them to outsource their software requirements for programs to run company networks, computer administration and other data/telecommunications systems.” 

CosmoCall is a full-featured platform that integrates easily with front and back office applications, such as CRM, CIS, eCommerce, financial packages, and more. CosmoCall is also a tremendous product for hosted services, and has been successfully implemented and used by numerous service providers (ISP, ASP, NSP), and outsourcers. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers. Designed from the ground up to address all media and all networks, CosmoCall Universe defines the true next-generation platform in the industry today. 

The company has a number of customers in the ASP space, and has received awards specific to its ASP capabilities, including a Best of Show citation at Computer Telephony Expo Spring 2000 that explicitly mentioned CosmoCall Universe’s ability to operate in an ASP environment. 

Worldwide ASP revenues, currently about $1 billion, are projected to soar to $23 billion by 2003 according to the Gartner Group, the recognized leader in providing the high-technology and financial communities with market intelligence for the semiconductor, computer systems and peripherals, communications, document management, software, and services sectors of the global information technology industry. 

As the contact center industry has evolved, many people now recognize the need for contact centers to serve both telephone and Internet callers and to distribute both live calls and messages. Most current offerings address these requirements with an “integrated” approach — a complex collection of circuit-switched, packet-switched, IVR, CTI, and Internet technologies assembled by a vendor or a system integrator. In contrast with this “integrated” approach, CosmoCom’s pure IP solution is a unified contact center designed from the ground up to address all media and all networks. 

"CosmoCom's recently awarded patent secures their position as a leading provider of IP-based ACDs,” said Datamonitor Senior Analyst, Zachary Kaiman. “Given the phenomenal rate at which enterprises are web-enabling their call centers in order to become true ‘multimedia contact centers’, this patent positions CosmoCom extremely well to take an early and exclusive lead in a market set for extraordinary growth." 

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with CosmoCall Universe, a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a Spring, 2000 report by international marketing consultants Frost & Sullivan.