FOR IMMEDIATE RELEASE

Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCall Universe Earns Product of the Year Award 
from Internet Telephony Magazine

Melville, NY, January 9, 2002 — CosmoCom, the leading provider of new generation universal access contact center platforms, today announced that for the third straight year its leading all-IP, unified multi-channel contact center solution, CosmoCall Universe, has been named Product of the Year in the category of "Customer Interaction Solutions" by Internet Telephony Magazine.

"CosmoCom is a clear leader in the customer interface sector of the IP telephony industry," said Rich Tehrani, president of TMC and group editor-in-chief of Internet Telephony. "We’re proud to recognize their hard work and innovation with a Product of the Year Award for 2001."

According to Internet Telephony editorial director Greg Galitzine, CosmoCall Universe was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners.

"We have worked very hard to establish CosmoCall Universe as the leading unified contact center service application for service providers, and have created a new and exciting delivery model for the industry," said Ari Sonesh, CEO of CosmoCom. "Having CosmoCall Universe selected as Internet Telephony’s Product of the Year is extremely rewarding."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com. To experience a live CosmoCall now, please click on www.cosmocom.com/demo.htm.