CosmoCall Universe Earns Second Product of the Year Award in the New Year

CosmoCom Quickly Follows Product of the Year Award from Internet Telephony Magazine with a Second from Communications Solutions Magazine

Melville, NY, January 15, 2002 — CosmoCom, the leading provider of new generation universal access contact center platforms, today announced its leading all-IP, unified multi-channel contact center solution, CosmoCall Universe™, has been named Product of the Year for "Best Contact Center Platform" by Communications Solutions Magazine. It is the third straight year CosmoCom has taken the award.

"The Product of the Year award, selected by the editors of Communications Solutions™ and the engineers of TMC Labs™, is given to those select products, such as CosmoCall Universe, that deserve the attention of forward-thinking organizations looking for the best solutions the industry has to offer," said TMC president and group publisher Rich Tehrani. "We are pleased to honor CosmoCom and their winning contact center solution platform, CosmoCall Universe, as they lay the groundwork for the next generation of communications solutions."

"CosmoCom is very pleased to be recognized by Communications Solutions Magazine for their Product of the Year award," says Ari Sonesh, CEO of CosmoCom. "CosmoCom is dedicated to delivering the most robust and feature-rich IP contact center platform to service providers, and this dedication to excellence has made CosmoCom the leader in this space and made CosmoCall Universe the platform of choice for service providers."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com . To experience a live CosmoCall now, please click on www.cosmocom.com/demo.htm .