FOR IMMEDIATE RELEASE

Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

Contact Center Platform, CosmoCall Universe, Awarded 
Product of the Year by Customer Inter@ction Solutions Magazine

CosmoCom Collects Third Product of the Year Award After Recently Taking Same Award from Internet Telephony Magazine and Communications Solutions Magazine

Melville, NY, January 29, 2002 — CosmoCom, the leading provider of new generation universal access contact center platforms, today announced its leading all-IP, unified multi-channel contact center solution, CosmoCall Universe™, has been named Product of the Year for "Best Multimedia Customer Interaction Platform" by Customer Inter@cation Solutions Magazine. It is the second straight year CosmoCom has taken the award.

"Businesses today are looking to find effective solutions that can help them move ahead by providing tools that enhance operating efficiencies while improving quality, as well as assist them in the quest to retain current customers and gain new ones," said TMC president and group publisher Rich Tehrani. "CosmoCall Universe was selected by the editors of Customer Inter@cation Solutions™ and the engineers of TMC Labs™, because of the robust functionality it provides to contact centers and the vision it took to create such a new generation contact center application. CosmoCom is clearly leading the way to a better customer interaction experience."

"CosmoCom is very pleased to be recognized by Customer Inter@cation Solutions Magazine for their Product of the Year award," says Ari Sonesh, CEO of CosmoCom. "CosmoCom is dedicated to delivering the most robust and feature-rich IP contact center platform to service providers, and this dedication to excellence has made CosmoCom the leader in this space and made CosmoCall Universe the platform of choice for service providers."

To experience a live CosmoCall now, please click on www.cosmocom.com/demo.htm.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.