Syntone Selects CosmoCall Universe to Build New Generation French-Language Call Center in Morocco

All IP-based solution enables multimedia and CRM integration for outsourced call center service targeting France

MELVILLE, NY – February, 19, 2002 – CosmoCom, Inc., a leading provider of IP (Internet Protocol) based call center solutions, today announced that Syntone has chosen CosmoCall Universe as its platform to build a powerful call center for outsourced services. Syntone, a systems integrator in Morocco, specializes in telecommunications solutions based on Internet technology. With CosmoCall Universe, Syntone will be able to offer outsourced call center services to companies operating in the French speaking countries of Europe and Northern Africa.

Outsourcing firms that offer call center services for English-speaking countries have proliferated in India, creating low-cost solutions that leverage the economies of scale advantage. Syntone is looking to provide the same service for the French-speaking businesses.

"Syntone is developing a highly economical solution for outsourced call centers in Morocco, providing services to companies throughout nearby French-speaking countries, including France, Belgium and Switzerland," said Norddine Nadire, managing director for Syntone. "CosmoCall Universe allows Syntone to leapfrog legacy call centers with an all-IP multimedia platform that efficiently handles every type of customer interaction -- from standard phone transactions to increasingly popular Web transactions such as voice, messaging and even video over the Internet."

Syntone’s call center is based on CosmoCall Universe 4.0, CosmoCom’s new generation, all IP call center platform that connects businesses to their customers with multimedia, multi-channel options, including telephone, voice and video over the Internet, keyboard chat, IVR (Interactive Voice Response), voicemail and fax. CosmoCall Universe enables customers to interact with a business in their own preferred manner, either via live service or 24/7 Internet-based self-service. Additionally, customers may start with a self-service option then opt for live assistance over the Web.

CosmoCall Universe includes customer relationship management (CRM) integration features, allowing Syntone to provide CRM capabilities seamlessly linked to its call center service. Syntone is integrating Onyx CRM software into its call center. The entire call center solution is based on the Microsoft operating system platform. Microsoft North Africa is working closely with Syntone to promote this new generation solution.

"CosmoCall Universe provides an all IP-based call center, solving the integration headaches that many outsourcing firms have faced over the past in tying emerging new Internet technologies to a legacy telephony system," said Meir Yaniv, CosmoCom’s vice president for global business. "Flexibility is a key requirement for outsourcing call center services, as each client has individual needs. CosmoCall Universe unifies all contact channels, allowing Syntone to offer every option available today for customer interaction for the flexibility required to offer the best customer service."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.