Probil Launches Contact Center On-Demand Service Powered by CosmoCom

Enables a New Form of Contact Center Outsourcing

MELVILLE, NY – February 24, 2003 – CosmoCom, a leading provider of IP based contact center technology, and Probil, a leading IT and communication technology system integrator in Turkey, today announced Probil's CosmoCom-powered Contact Center On-Demand™ service. The hosted service allows Probil’s end user customers to set-up contact center operations at any location without the need for on-site equipment.

Probil’s Contact Center On-Demand offering provides its customers with a valuable new alternative. Rather than either building capital intensive contact centers on-premise or outsourcing the entire operation to a call center outsourcer, the on-demand approach enables Probil’s customers to use their own agents while leaving the headaches of technology management to Probil.

"Traditionally, there were only two ways to create a call center: build it yourself or outsource all of it to someone else," explained Onder Ozturan, Application Services Manager for Probil. "With Contact Center On-Demand, we are now providing a third option: own the operation, but outsource the technology."

"We are very pleased to see companies like Probil deploy Contact Center On-Demand services," said Ari Sonesh, CEO for CosmoCom. "While many major network operators have already incorporated the CosmoCall Universe platform into their networks to offer Contact Center On-Demand services, Probil demonstrates that this service can also be offered by non-telco ASPs and call center outsourcers."

Probil’s Contact Center On-Demand service is based on CosmoCall Universe™, CosmoCom’s all-IP platform that connects businesses to their customers with multimedia, multi-channel options. Multimedia services from the CosmoCall Universe system are available as integrated and secure solutions encompassing telephony, interactive voice response (IVR), email, web-chat, web co-browsing, voice mail, predictive dialing, multimedia recording, customer relationship management (CRM) and knowledge management applications.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom, NTT, PLDT, Rockwell FirstPoint Contact and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Probil
Probil is Turkey’s premier IT and communication technology system integrator. Probil provides a suite of end-to-end solutions to help its customers increase productivity and improve competitive advantage. Probil provides complete solutions from consultancy and design to implementation and support in the areas of networking, enterprise system integration, e-business, outsourcing and hosting solutions along with technical support and maintenance. Probil has been serving its large enterprise and government institution clients as their technology partner for the complete IT and communication technology life-cycle since 1989. For more information about Probil, please visit www.probil.com.tr.

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