PASS IT-Consulting Launches CosmoCom-Based Contact Center Solution

Relationship Expands CosmoCom's Access to European Contact Center Markets

MELVILLE, NY – April 14, 2003 – CosmoCom announced today that German systems integrator PASS IT-Consulting has launched a new consulting practice based on CosmoCom's flagship product, CosmoCall Universe™. The relationship opens new distribution channels for CosmoCom's all-IP contact center platform in central Europe. Based near Frankfurt, PASS will focus initially on Germany, Austria and Switzerland. The agreement also extends to PASS's subsidiary in India.

CosmoCall Universe supports a range of next generation capabilities that enable systems integrators to build contact center solutions with key competitive differentiators. In addition to supporting both traditional and emerging contact channels, including phone, e-mail, web chat, web voice, SMS and video, the all-software, standards-based design of CosmoCall Universe allows for much tighter integration between the functions of CIM (customer interaction management) and CRM (customer relationship management). CosmoCom's all-IP technology also enables the Contact Center On-Demand(TM), whereby agents are supported by network-hosted technology.

"Companies throughout central Europe have been investing more in technologies that improve customer service in recent years. Now they're beginning to introduce IP technology into their mission critical contact centers," said Michael Esser, Division Manager of Business Communication Solutions for PASS in Germany. "We're pleased to be bringing CosmoCom's market leading CosmoCall Universe product to this important market at this critical time."

"We're happy to have been selected by PASS as the technology of choice for their new contact center practice," said Ari Sonesh, CEO for CosmoCom. "We're seeing more and more systems integrators choose CosmoCall Universe as their platform for the future. PASS is not only one of central Europe's leading systems integrators, but one of the leading visionaries for IP technology."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe(TM) supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand(TM) solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom's network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom, NTT, PLDT, Rockwell FirstPoint Contact and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About PASS IT-Consulting
PASS IT-Consulting GmbH & Co KG, based in Aschaffenburg, Germany is a member of the PASS Consulting Group and provides comprehensive systems integration services. PASS IT-Consulting Pvt. Ltd. (India), a subsidiary of the Aschaffenburg company, is based in Hyderabad, India. With a team of over 750 consultants, PASS IT-Consulting serves clients in the banking, insurance, tourism, telecommunications and transportation industries. PASS IT-Consulting's services include strategy and innovation consultancy, education and customer training as well as project business with integrated services, ranging from pre-study to complete implementation. For more information about the PASS Consulting Group and PASS IT-Consulting, please visit www.pass-consulting.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.