Link2 Deploys Multi-Channel CosmoCom Contact Center

Platform Key Part of Multi-Channel Event-Driven Communication System

MELVILLE, NY – June 2, 2003 – CosmoCom announced today that it has received an order for its all-IP CosmoCall Universe™ contact center system from Link2, a full service event-driven communications provider in the UK.

Link2 enables clients to take a targeted, personal and timely approach in communicating with their customers through the most appropriate channel. This is achieved by using information acquired through customer contact or derived from data already held in customer and product records to identify critical events and transactions that trigger custom offers that have a high likelihood of response. As Link2 allows clients to communicate through multiple channels, the integration of a multi-channel contact center was essential. The CosmoCom system will be a core component of this contact center.

"With its unified support for telephone, email, SMS, web chat, web voice and web video, as well as both inbound and outbound calling capabilities, CosmoCall Universe was a natural fit," commented Lee Snow, Business Solutions Director for Link2. "CosmoCom’s powerful scripting tools give us tremendous flexibility to quickly and easily create and maintain complex event-driven rules."

"Today’s demanding business environment requires companies to offer real innovation to stay ahead of the game," said Ari Sonesh, CEO for CosmoCom. "Link2 is using our next generation all-IP technology to offer communication services that simply cannot be offered with traditional technology. We are pleased and proud to be a part of their technology base."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Link2
Link2 was launched by the K2 Group in January 2003, to provide a full service, event-driven communications solution that would cut through the cluttered marketing environment. Link2 offers a range of products and services that enable a client to develop and maintain a more targeted, personal and timely communications approach with their customers. The company specializes in providing data driven direct marketing solutions and critical, event-driven communications that are aimed at enhancing a consumer’s experience with a particular company, product or service. For more information about Link2, please visit www.link2.co.uk.

###

CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.