ePLDT Expands On-Demand Contact Center Powered by CosmoCom

Telco’s New Customers Include Microsoft and Bureau of Internal Revenue

MELVILLE, NY – August 19, 2003 – CosmoCom, the leading provider of Contact Center On-Demand™ infrastructure, today announced that ePLDT, the information and communications technology company of the Philippine Long Distance Telephone Company, has placed an order to expand its CosmoCom platform and has signed several major new customers for its service. The service, deployed jointly by ePLDT and CosmoCom partner I-Contact, uses the CosmoCom platform to create a network-based alternative to conventional premise-based call center technology.

Microsoft was ePLDT’s first customer for the service that was announced in March, and its usage level has been expanding in recent months. ePLDT has also signed the prestigious government account, the Philippines Bureau of Internal Revenue (BIR). The BIR, like many government agencies worldwide, is moving toward e-government and providing a high level of "customer care" to its citizens.

To celebrate its early success and discuss future plans, the senior management of ePLDT recently visited CosmoCom’s headquarters in Melville, NY. "We see tremendous growth in Philippines-based contact centers during the next few years, and this service is one of the ways that ePLDT will participate in this growth," said Ray Espinosa, ePLDT’s president.

The service, the first of its kind in the Philippines, provides ePLDT with a new source of revenue and gives ePLDT customers access to the latest in next generation multi-media contact center technology. Because the service is delivered on-demand from the ePLDT network, customers don’t need to invest in capital equipment, embark on costly integration adventures, or maintain large IT staffs to manage the technology.

"Nothing pleases us more than the success of our customers," said Ari Sonesh, CEO of CosmoCom. "As more and more network service providers prosper with the Contact Center On-Demand business model, we look forward to the mutual success of truly win-win customer-supplier relationships like CosmoCom’s relationship with ePLDT."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About ePLDT
ePLDT, a wholly-owned subsidiary of telecom giant Philippine Long Distance Telephone Company (PLDT), is an information and communications technology company providing enabling infrastructure and services focusing on next-generation communications, connectivity, content and multimedia applications to consumers and businesses. ePLDT operates VITRO Data Center, the Philippines’ first and only ISO 9001:2000 certified industrial-strength Internet data center granted pioneer status by the Philippine Board of Investments. For more information, please visit www.epldt.com.

About I-Contact
Based in Singapore, I-Contact Solutions Pte Ltd, a subsidiary of LanTroVision Ltd – a public company listed on the Singapore Stock Exchange, is the leading system integrator for voice infrastructure and applications in the Asia Pacific region. I-Contact maintains 14 offices in 12 countries throughout the region. I-Contact, a premier CosmoCom reseller, delivers cost-effective, state-of-the-art telecommunications solutions, with a one-stop-shop approach. I-Contact has a proven record of exceeding customer expectations and is dedicated to the success of its customers both now and as their needs change over the long term. For more information, please visit www.i-contact.com.sg.