CosmoCom Listed in Visionary Quadrant in Magic Quadrant

Affirms CosmoCom’s Vision and Ability to Execute in EMEA

MELVILLE, N.Y. – Sept. 2, 2003 – CosmoCom, the leading provider of IP-based contact center solutions, today announced that it has been listed by industry analyst Gartner, Inc. in the Visionary quadrant in its 2003 EMEA Contact Center Infrastructure Magic Quadrant.

"CosmoCom began with a vision," said Ari Sonesh, president and CEO for CosmoCom, "and we very much appreciate Gartner's recognition of our success in realizing and enhancing this vision. In 1996 - the year of our founding - we patented the multimedia ACD. In 1998, we deployed the world's first contact center on-demand platform at Sonera in Finland. In 2001, our platform was packaged by our OEM partner BT Contact Central as the world's first CIRM system - a single package that includes the functions of both Customer Interaction Management and Customer Relationship Management," Sonesh continued.

Source: Gartner, Inc. "Contact Centre Infrastructure Magic Quadrant 2003 – EMEA Region," June 2003. Terry Wright, Stephen Blood.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Gartner Magic Quadrant
The Magic Quadrant is copyrighted July 2003 by Gartner Inc. The Magic Quadrant is Gartner’s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for the marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of the many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particularly purpose.