FOR IMMEDIATE RELEASE

  Media Contact for CosmoCom:
Kathy Salt
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ksalt@cosmocom.com

CosmoCom Ranked Fastest Growing Technology Company 
on Long Island for Second Straight Year in 
Deloitte Technology Fast 50 Program
 

Cosmocom Attributes Its 2,948% Revenue Growth To On-Demand Software Model
  

MELVILLE, NY, October 20, 2003 - CosmoCom, the leading provider of IP-based contact center solutions, today announced that it ranked number one in the prestigious 2003 Deloitte Technology Fast 50 Program, a ranking of the 50 fastest growing technology companies on Long Island. Deloitte, one of the nation's leading professional services firms, based the rankings on percentage revenue growth over five years, from 1998-2002. CosmoCom grew 2,948 percent during this period. CosmoCom also ranked first in Deloitte's 2002 Fast 50 Program.

CosmoCom's CEO, Ari Sonesh, credits CosmoCom's success over this period to its focus on Contact Center On-Demand software, an innovative approach that enables network service providers to offer contact center services on a network-hosted basis. "The on-demand software delivery model is sweeping the technology industry," said Sonesh. "As the leading supplier of contact center on-demand infrastructure to network service providers, and as the only specialist in this space, we are very well positioned to take advantage of the explosive growth in this area," he continued.

"With its top ranking for two years in a row in the Deloitte Technology Fast 50 Program, CosmoCom's leaders continue to prove that they have the vision and the fortitude to excel in the highly competitive technology industry," said Adam Weisman, Long Island office managing partner of Deloitte, and Chairperson of the 2003 Long Island Fast 50. "We congratulate CosmoCom on maintaining its position as the fastest growing technology company on Long Island."

The Long Island Fast 50 combined to account for $9 billion in revenues for 2002, up from a combined $6.1 billion in 1998. This represents a five year average growth rate of 47 percent.

About CosmoCom 
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ and related solutions to their end user customers. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom's NSP and OEM customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact, Sakon and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards. For more information, please visit www.cosmocom.com.

About Deloitte 
Deloitte, one of the nation's leading professional services firms, provides audit, tax, financial advisory services and consulting through nearly 30,000 people in more than 80 U.S. cities. The firm is dedicated to helping its clients and its people excel. Known as an employer of choice for innovative human resources programs, Deloitte has been recognized as one of the "100 Best Companies to Work for in America" by Fortune magazine for six consecutive years. "Deloitte" refers to Deloitte & Touche LLP and affiliated entities. Deloitte is the US member firm of Deloitte Touche Tohmatsu. Deloitte Touche Tohmatsu is a Swiss Verein (association), and, as such, neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other's acts or omissions. Each of the member firms is a separate and independent legal entity operating under the name "Deloitte," "Deloitte & Touche," "Deloitte Touche Tohmatsu" or other related names. The services described herein are provided by the US member firm and not by the Deloitte Touche Tohmatsu Verein. For more information, please visit www.deloitte.com/us.